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James Wood AutoPark - Service Center

Denton, TX

4.7
2,625 Reviews

2,625 Reviews of James Wood AutoPark - Service Center

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September 18, 2023

Phillip at James Wood was awesome. I have never gone into a dealership and bought a vehicle that didn't take all day. I was in and out, including a test drive in less than 90 minutes More

by dane22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Surles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

James Wood AutoPark responded

Dane, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, James Wood AutoPark Management | 940-591-9663

September 17, 2023

Friendly service with nice waiting area. Took a bit longer than estimated but got it all done within 15 minutes of time. Oil change, rotation, and wash. More

by dbmoorejr70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Brooks
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Sep 19, 2023 -

James Wood AutoPark responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The James Wood Buick GMC Denton Team

September 17, 2023

When any kind of service needs to be done its done expediently. It's always a good experience for me when I need services performed in my truck. More

by CGCAST50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

James Wood AutoPark responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at James Wood Buick GMC Denton. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The James Wood Buick GMC Denton Team

September 17, 2023

Always great service. I don't take my truck anywhere else. The service team at James Wood always delivers. More

by msi7347
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammy Brooks
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Sep 19, 2023 -

James Wood AutoPark responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

September 17, 2023

I am very satisfied with James woods and the service department accept this 15 minimum word review More

by mrich148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavynn Norris
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Sep 18, 2023 -

James Wood AutoPark responded

Thank you for putting your trust in James Wood Buick GMC Denton! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The James Wood Buick GMC Denton Team

September 16, 2023

Repairs took over a month and I still have not been reimbursed for my rental vehicle I had to get elsewhere due to them not allowing me to get a truck due to my work. I was told I would but it’s been 3 More

by mikekohlschmidt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not want to give a name
Report | Print
Sep 19, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide our dealership with feedback about your experience, Mike. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The James Wood Buick GMC Denton Team

September 16, 2023

Service advisor took the time to listen and understand my concerns in regards to my vehicle. More

by JOSE.9436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Sep 18, 2023 -

James Wood AutoPark responded

We appreciate you working with our service department to keep your vehicle in tip-top shape, Jose. Please don't hesitate to call if we can help with anything at all. Sincerely, James Wood AutoPark Management | 940-591-9663

September 16, 2023

Quick, professional, and complete service. Gavynn took care to keep me informed on the progress of the vehicle. More

by REHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
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Sep 18, 2023 -

James Wood AutoPark responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Buick GMC Denton team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The James Wood Buick GMC Denton Team

September 16, 2023

Rachel Alvey is awesome! She made sure my car was taken care of, and conducted the interaction in a professional manner. More

by chuckles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Alvey
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Sep 18, 2023 -

James Wood AutoPark responded

Thank you for your business and this review. We are happy to hear Rachel was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The James Wood Buick GMC Denton Team

September 16, 2023

Quick and easy to get in and get out of the service department. Great service and friendly staff More

by TIMOTHY_DEWITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Sep 18, 2023 -

James Wood AutoPark responded

Thank you for your outstanding rating about our service department, Timothy. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The James Wood Buick GMC Denton Team

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