James Wood AutoPark - Service Center

Disappointed after 2 visits having issues both times in service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer and their vehicle. 1st Visit - didn’t fill my DEF as promised on the first oil change. Service advisor made a note to ensure it would be filled on the next visit. I found this fair and decided to return a second time because I realize mistakes happen. 2nd Visit - overfilled my DEF and spilled all over the side of my truck and didn’t even attempt to clean it up before bringing it around in the service lane. My truck also inherited a nice vertical crease dent in the driver door from what appears to be that they opened it into their lift post. Porters are not courteous, radio station changed to heavy metal music cranked up on my radio when I started my truck. A car was left unattended in the exit lane and porters continued to pile cars in the lanes behind and beside it so several customers including me were blocked in, unable to depart. When I got their attention and interrupted them playing around and cutting up they acted like I was the inconvenience. I believe there is a lack of leadership and accountability in this department. I will not return to this dealership because if they don’t have care on the small things I am concerned that the mechanics likely won’t be held accountable for their work either and it makes me question the integrity of the entire department. I actually do wonder if the oil change, tire rotation, and recalls were actually performed and if so did they do things correctly….. Mike B is a nice guy and did try to make things right getting Brandon S involved. Brandon S ended up cleaning the DEF off my truck and offered a free oil change on my next visit which I did appreciate the offer however I don’t have confidence in the department to return without the possibility of my truck being mishandled causing damage to my truck that could be more costly than an oil change. More

Went in for software update. Edwin said it might take up to 3 hours. Pleasantly surprised it was less than two. Like pleasant surprises 😉 Edwin said it might take up to 3 hours. Pleasantly surprised it was less than two. Like pleasant surprises 😉 More

Seems like it takes a very long time to get service completed. Two full days. Service rep didn't keep me informed. completed. Two full days. Service rep didn't keep me informed. More

Jarrett handled the recall work appointment perfectly and the tech did a great job as always! They are awesome! the tech did a great job as always! They are awesome! More

Friendly service you can count on always. Mr, Wood's legacy lives on in his people Mr, Wood's legacy lives on in his people More

Great service friendly Service timely always use james wood for ny maintain would not use any other dealers wood for ny maintain would not use any other dealers More

Service Advisor, Gavin is the worst ever had. No communications. Poor service. Kept my car a month for replacement of a gasket. No communications. Poor service. Kept my car a month for replacement of a gasket. More

The service department was very cordial and fast. They had my vehicle ready in an hour. They are also very good at making the customer aware of issues that need to be addressed They had my vehicle ready in an hour. They are also very good at making the customer aware of issues that need to be addressed More

I’ve purchased four vehicles with JW and the service has always been great. Thanks always been great. Thanks More

This is the 4th time I’ve brought my truck in for the same tailgate issue. This time they kept my truck 3 days. When I picked it up on the third evening my paperwork said no problem found and to bring my same tailgate issue. This time they kept my truck 3 days. When I picked it up on the third evening my paperwork said no problem found and to bring my truck back when the problem returned. I walked out to my truck and tried the tailgate and sure enough it didn’t work. I showed it to the maintenance folks still there and at least they got to see that it didn’t work right at least once. Now I have to make another appointment to bring it back in. Not real happy with the inability to fix an aggravating problem with my truck. More