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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

4.8
2,388 Reviews
James Wood Motors in Decatur - A Trusted Community Partner Since 1978 At James Wood Motors in Decatur, we're not just in the business of selling cars; we're deeply committed to serving our community and building lasting relationships with our customers. With a legacy that spans over four decades, our family-owned dealership has been a cornerstone of the North Texas automotive industry since 1978. Community Engagement: From the very beginning, community engagement has been at the heart of our business philosophy. We believe in giving back to the town that has supported us for so many years. That's why we're proud sponsors of numerous local events, fundraisers, and initiatives aimed at enriching the lives of our neighbors and strengthening the fabric of our community. Whether it's sponsoring a local sports team, participating in charity drives, Youth Fairs or hosting community events at our dealership, we're always looking for ways to make a positive impact. Exceptional Customer Service: Our commitment to excellence extends beyond our involvement in the community. We take pride in providing our customers with an unparalleled car-buying experience, characterized by transparency, integrity, and personalized service. Our knowledgeable team members are here to guide you through every step of the purchasing process, ensuring that you find the perfect vehicle to suit your needs and budget. And our dedication to customer satisfaction doesn't end when you drive off the lot; we're here to provide ongoing support and assistance for as long as you own your vehicle. Rave Reviews: But don't just take our word for it—our customers speak for themselves. We're honored to have received countless glowing reviews and testimonials from satisfied customers who have experienced the James Wood Motors in Decatur difference firsthand. Their feedback serves as a testament to our unwavering commitment to quality, reliability, and customer care. Looking Ahead: As we look to the future, we remain steadfast in our commitment to serving the Wise County community with the same passion and dedication that has defined us for over four decades. Whether you're in the market for a new or pre-owned vehicle, or simply seeking a dealership you can trust, we invite you to experience the James Wood Motors in Decatur difference for yourself. Thank you for choosing James Wood Motors in Decatur where community, integrity, and exceptional service come standard.
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2111 US-287

Decatur, TX

76234

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Showing 2,388 reviews

February 23, 2024

Karen Pattison was extremely helpful and attentive. The entire process from ordering the vehicle to delivery was seamless and very professionally handled. I highly recommend her to anyone looking for a More

by jlk5406
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Congratulations on your new purchase! It's wonderful to know you feel confident in your decision to choose James Wood Chevrolet Buick GMC Decatur as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 23, 2024

I made an appointment to have my oil changed. I was there on time, but it took them an hour and a half to change my oil. Not good service if you made an appointment. that's why you make appointme More

by RICKYLSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your feedback about your recent experience with us. Your experience with us is not the customer service that I strive to provide. Please contact me at your earliest convenience, I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 22, 2024

Everyone is always so courteous and helpful. My truck was running a little rough after its recent tune-up, and Bryan took it right back in for a double check. One little tweak and we've got ou More

by ferrispharm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Ferris, thank you for your review! I'm glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 21, 2024

Your staff is always so attentive and professional every time I take my vehicle in to get serviced! More

by mcg1garza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Harwell
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 21, 2024

This dealership is always willing to listen and get your needs taken care of. They are up front and honest about rental/loaner availiability. My sales team even takes the time to follow up with the servic More

by telli.ervin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Pattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Telli, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 21, 2024

Never been so easy purchasing a new vehicle. Great pricing and professional service. Will definitely be purchasing from them again in the future. More

by KJ PERRY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Culpepper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

KJ, thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 21, 2024

Mario was great to work with and easy process over all from test drive to negotiations to finance. More

by blairsmith4477
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Hi Blair, and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Mario is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 21, 2024

Billy Balderas went that extra mile 1n making my sale very easy. Explain all the inside controls and how they work. More

by bennett.roger6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

What an enjoyable review to read, Roger! It is reassuring to know Billy provided you with a hassle-free and great shopping experience. James Wood Motor’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any questions. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 20, 2024

Great experience. Misty Dyson did a great job very knowledgeable did a great job of demonstrating the truck. More

by tbowj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
Feb 22, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Misty. Please let us know if we can ever help you in the future. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 19, 2024

After service charged a sercharge and held car as hostage after 2 hour oil change, will go to a1 lube and sit in my car for 29 minutes and no sercharge More

by bm671962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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