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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
Decatur, TX
3,943 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,943 reviews
November 06, 2026
Excellent Salesman, excellent service . Buying my new car was a pleasant experience. Everyone went out of their way to see that I was happy. Thank you James Woods. Buying my new car was a pleasant experience. Everyone went out of their way to see that I was happy. Thank you James Woods. More
by llkeith_1
Verified CustomerEmployees Worked With
November 05, 2026
I appreciate everything that the dealership did for me. Billy was an outstanding salesman and was very patient and guided me through the whole process. Billy was an outstanding salesman and was very patient and guided me through the whole process. More
by JB76073
November 05, 2026
My Service Advisor was Keystal Gipson. Over the years I've been a loyal service department customer after I bought my truck there, and I've been helped by a few different advisors, but non Over the years I've been a loyal service department customer after I bought my truck there, and I've been helped by a few different advisors, but none were as professional, knowledgeable, and friendly as Krystal. You get the impression that Krystal likes her job and values you as a customer. Not all your advisors give off that vibe. Krystal is not pushy, takes the time to explain things, and tries to help you make the best decision for your situation. You don't get the impression that Krystal is trying to trick you into running up your bill like you often get from Dealership service departments. I think Krystal does a great job representing what is good about James Wood and thought that you should know about it. As far as I'm concerned, you can assign her permanently to my account if that is possible. More
by laboyd335
Employees Worked With
November 05, 2026
Tyler was absolutely amazing and helped me explore all my options. I would highly recommend and do it all over again with him! options. I would highly recommend and do it all over again with him! More
by sagemariewebster
November 03, 2026
The service I get is awesome Shawn Hooe takes awesome care of me. He gets me in and out in no time at all. Thank you for everything. care of me. He gets me in and out in no time at all. Thank you for everything. More
by robrose31372
Employees Worked With
November 01, 2026
At James Woods they made buying a new vehicle easy and knowledgeable about the vehicle knowledgeable about the vehicle More
by c_smith29
November 01, 2026
As daunting of a process of purchasing a new vehicle is, Karen Pattison made it enjoyable and informative. She navigated and worked tirelessly to make sure I was taken care of with all of the details that m Karen Pattison made it enjoyable and informative. She navigated and worked tirelessly to make sure I was taken care of with all of the details that made me refer everyone I know to shop at James Wood. The whole team orchestrated perfectly with Karen at the helm. More
by jt.vanmeter
November 01, 2026
Everything went smoothly until i left with the Tahoe. The Tahoe did not have enough gas to get me home and the key fob needed a battery. I called and was given an excuse and an apology only. The Tahoe did not have enough gas to get me home and the key fob needed a battery. I called and was given an excuse and an apology only. More
by coodybug
