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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,591 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,591 reviews

August 09, 2023

Waiting room amid bathroom was very clean. Coffee was good. People were professional and friendly. Fast service. More

by LORAINE5465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Harwell
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Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

To say thank you is not enough, Loraine! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by James Wood Chevrolet Buick GMC Decatur again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 09, 2023

It was very good customer service answered all my questions in a timely matter. Process was very simple and easy. More

by miguelvaldez83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Misty Dyson
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Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback about your experience with us, Miguel. I am glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 08, 2023

Communication was lacking. I had to call multiple times for updates and my car was left with trash inside that wasn’t mine. More

by taylkizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your recent experience at James Wood Chevrolet Buick GMC Decatur. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

This is the second time I took my car in since I purchased it on July 14 2023. They said two times now they can’t find anything wrong with it but it’s still doing the same thing as the day I got it. More

by Michelle Hays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Johnson
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Aug 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for alerting us of this issue, Michelle. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 08, 2023

Their service department is always informative, friendly and easy to work with! Shawn Hooe is the BEST service writer!! More

by kasondra63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe, service department
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Aug 10, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 07, 2023

It was a very good experience working with Clay. Always answered calls or had an immediate call back. First time customer but we will be back. Already referred two people. More

by 4branchtexas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 07, 2023

Excellent in there ability to welcome and make the transaction seamless from sales to financial and driveway More

by rdg4955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you taking the time to share your feedback with us! I work hard to make sure our guests have an unforgettable experience. I will be sure to pass along your kind words to the team and I look forward to seeing you again. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 07, 2023

Efficient operation. Made the buying process easy and quick. Straight forward transaction no high pressure tactics. More

by brza100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mundy
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Aug 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 05, 2023

Very friendly service and we were given attention very quickly! Everyone was very knowledgeable and helpful in answering all of our questions! More

by cterrell1024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelly Renald and Trey ..
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Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

August 05, 2023

All personnel are extremely polite and ready to help with problems you may have with your vehicle. I have always had a good experience there ! More

by WCHOLLOWAY1917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
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Aug 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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