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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
995 Reviews

995 Reviews of James Wood Motors, Inc. - Service Center

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June 02, 2025

Always pleased with the Decatur GMC team, and they outdid themselves again. First service on my new Elevation: Handled quickly, professionally, and always friendly. Thanks again - . More

by ericjbuttner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you're always pleased with the James Wood Chevrolet Buick GMC Decatur team and that your first service on your new Elevation was handled quickly and professionally. Your kind words and feedback mean a lot to us. We look forward to seeing you again for your next visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 02, 2025

The service has always been top notch and the people are always friendly. I would recommend them to anyone. More

by JB76073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience top-notch service and friendliness at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us, and we appreciate your support. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 02, 2025

Service was great and was pleased with work that was performed. Staff was friendly and helpful. Turn around time for repairs done was spot on . I purchased this vehicle from James Woods in 2020 and w More

by JSIMPSON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you were pleased with the service and the work performed at James Wood Chevrolet Buick GMC Decatur. Our team strives to provide friendly and helpful assistance, and it's wonderful to know that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 02, 2025

Super helpful staff! Always friendly and willing to go the extra mile. I scheduled an oil change and while I was there I asked them to look at my washer fluid sprayer and More

by renee.burns12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Filline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Renee! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that our staff was helpful and attentive to your needs. It's great to know you had a positive experience with your oil change and the assistance with your washer fluid sprayer. We appreciate your feedback and look forward to serving you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 01, 2025

Every time I need service work I bring it to James Woods because I’m always satisfied with the service and turnaround time, great customer service. More

by CRITTENDENRACIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dason Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback! I appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur. We're glad that you are consistently satisfied with our service and turnaround time. It's our goal to provide great customer service. We look forward to assisting you again in the future. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 31, 2025

We live in Wise County, Texas. James Wood earned our business when we moved here in 2007. We have purchased multiple vehicles from this dealership. The Sales and Service departm More

by robcox15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Starla Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Lynch
Jun 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! I'm happy to hear you've been a loyal customer since 2007 and that our Sales and Service departments have consistently met your expectations. Your trust and support for James Wood Chevrolet Buick GMC Decatur mean a lot to us. We look forward to serving you again in the future and appreciate your high recommendation. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

Jennifer did an outstanding job managing and coordinating the repair. Made me feel comfortable that they could handle the extensive repair. They completed the repair on time. More

by TCROSSNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience with the repair process at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in providing excellent service and completing repairs on time, and it’s great to know that Jennifer made you feel comfortable throughout. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 30, 2025

I recommend James Wood Motors for purchasing a new vehicle and their service dept. They always take care of my car needs! I wouldn’t shop anywhere else! I have been a satisfied customer for many ye More

by JACQUIDUFFLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Jacqui! I truly appreciate your recommendation of James Wood Chevrolet Buick GMC Decatur for both purchasing a new vehicle and our service department. It’s fantastic to hear that you've been a satisfied customer for many years and that our team consistently provides excellent service. We look forward to continuing to meet your car needs and seeing you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

May 30, 2025

At one time before we were happy with the service but last time our service was very slow and communication was poor. We had 3 requests for service and let them know what we accepted and declined on lin More

by BAXTERM1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Krystal Gipson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Krystal was able to get my car in for oil change and tire rotation the same day we were picking up my husband’s truck from repair. Very efficient and polite. More

by ZTABEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback! I'm glad to know Krystal provided you with efficient service at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and hope to see you again for your future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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