Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
30 Reviews
4.9

30 Reviews

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30 Reviews of Shawn Hooe

April 27, 2024

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Employee Rating

Shawn was great. Service was quick. My only issue was that they charge a service fee for using a credit card. Nobody does that anymore. More

by WILL241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback and your business, Will. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 25, 2024

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Employee Rating

SALES AND service always take great care a re of us so we bought another car from them! I drive past 2 dealerships to get to them!! More

by REEVESMOWBETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Rotundo, Krystal Gipson

Apr 26, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 25, 2024

Dealership Rating
Employee Rating

Shawn always takes good care of service and that insures I will be back as needed. More

by DWAINE.CANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the James Wood Chevrolet Buick GMC Decatur team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 24, 2024

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I was incredibly impressed with Krystal, my technician. She was not only highly knowledgeable and com More

by matthewsgipson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Apr 26, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 21, 2024

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Employee Rating

Always a great service experience at James Wood Motors! Nice waiting area with coffee and more. Shawn Hooe is my service advisor for years now. His knowledge and guidance are second to none. Excellent serv More

by SPSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at James Wood Chevrolet Buick GMC Decatur. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 21, 2024

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Employee Rating

Always get great service and everyone is so friendly and welcoming Will continue doing business with you More

by DJCRUNK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for writing this amazing review for our team! At James Wood Chevrolet Buick GMC Decatur, I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 20, 2024

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Employee Rating

I have always used James Wood for anything that goes on with my vehicle which is a 2017 Chevrolet Camaro they always do good work on my vehicle and let me know what's going on with it I really appreciate t More

by wrightchristie1370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine

Apr 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I'm glad to hear that your service visit went so well. It's always great to hear from our customers and I appreciate you taking the time to give us feedback. Thank you for continually choosing James Wood Chevrolet Buick GMC Decatur for your vehicle needs. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 19, 2024

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Employee Rating

Service had been sketchy in the past. But appears Dealership is trying to do better. More

by cleatus99
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

Apr 23, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I appreciate you taking the time to write this review and would like to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 18, 2024

Dealership Rating
Employee Rating

Helpful and courteous. It was a very smooth transaction. There was an issue with OnStar, but Drew handled it professionally. More

by whittmm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Ward, Bryan Stanley

Apr 19, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at James Wood Chevrolet Buick GMC Decatur provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 17, 2024

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Employee Rating

James Wood Motors always treats me right, ive been doing business with them for 30 years and have never had a bad experience! More

by mdobyns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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