Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.9
359 Reviews
4.9

359 Reviews

Write a Review

359 Reviews of Shawn Hooe

September 07, 2026

Dealership Rating
Employee Rating

Exceptional customer service. Definitely went the extra mile to make sure the wait was nice cool and comfortable. More

by TRENALANELL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Print
Sep 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I am thrilled to hear that you experienced exceptional customer service during your visit to James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. We always strive to go the extra mile for our customers, and I'm glad that you felt comfortable while waiting. Looking forward to welcoming you back next time! We proudly serve customers in Decatur, Texas. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 04, 2026

Dealership Rating
Employee Rating

Overall, good job and would recommend with one exception. Failed to rotate my tires last visit. More

by COPTER5175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, David Stokes

Print
Sep 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate your recommendation and am glad to hear you had a good experience overall at James Wood Chevrolet Buick GMC Decatur. I understand your concern regarding the tire rotation and encourage you to reach out to me so we can address this matter. We look forward to assisting you again! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

September 04, 2026

Dealership Rating
Employee Rating

Shane Hooe is GREAT but not so sure about the people who works on the vehicles More

by BRUTONFRANCES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Frances! I appreciate your kind words about Shane and am glad to hear he made a positive impression on you. I understand your concerns regarding our service team and would love to hear more about your experience. Please feel free to reach out to me at James Wood Chevrolet Buick GMC Decatur. Your input is invaluable to us! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

August 14, 2026

Dealership Rating
Employee Rating

Great service for years. Friendly staff, excellent work and nice waiting room with drinks and snacks. More

by SPSH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 15, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about the friendly staff and the amenities in the waiting room at James Wood Chevrolet Buick GMC Decatur. It’s great to hear that you’ve experienced excellent service over the years. Looking forward to serving you again in the future! We're proud to serve customers in Decatur, Texas. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

August 13, 2026

Dealership Rating
Employee Rating

The best dealership I have experienced in many years. Nothing but positive experiences from sales to service. Highly recommend James Woods Chevrolet GMC Hyundai. More

by david5811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 14, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, David! I truly appreciate your kind words about your experiences with James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear you found our sales and service teams to be top-notch. We look forward to serving you again in the future. Our team in Keller, Texas is always here to help! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

August 06, 2026

Dealership Rating
Employee Rating

I have been a customer of James wood for the over 20 years. Sales, collision, parts, and service always have me coming back. Keep up the good work! More

by Will.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carey Williams, Brandt Wicker, Rusty Ford, Tyler Mayfield, Asa Johnson Jr, Chad Huddleston, Bryan Stanley, Sam Lara, Krystal Gipson

Print
Aug 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your amazing feedback, Will! I’m thrilled to hear that you’ve been a loyal customer of James Wood Chevrolet Buick GMC Decatur for over 20 years. I appreciate your kind words about the sales, collision, parts, and service departments. We’ll continue working hard to provide the excellent experience you’ve come to expect here in Decatur, Texas! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

August 04, 2026

Dealership Rating
Employee Rating

Great customer service I always schedule service for my Yukon through James Wood service department. More

by DODD202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

Print
Aug 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I appreciate your loyalty and am glad to hear that you consistently receive great customer service at James Wood Chevrolet Buick GMC Decatur. We are dedicated to ensuring your GMC Yukon is always well taken care of. We look forward to seeing you again for your next service appointment. Proud to serve customers in Fort Worth, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

August 04, 2026

Dealership Rating
Employee Rating

Shawn Hooe - Service Advisor was great and attentive on the repairs and servicing of truck. More

by kw3family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I’m glad to hear that Shawn provided great and attentive service for your truck at James Wood Chevrolet Buick GMC Decatur. We are dedicated to ensuring your vehicle is well taken care of. I appreciate your support, and we look forward to assisting you again in the future. We proudly serve customers in Fort Worth, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

August 03, 2026

Dealership Rating
Employee Rating

Cathy Spurgeon is the best. I bought my last four cars from that lady. She will take care of you. More

by tx911angel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cathy Spurgeon

Print
Aug 04, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for sharing how things turned out, Angel! I’m pleased to hear that you've had such a positive experience with Cathy at James Wood Chevrolet Buick GMC Decatur. We're dedicated to providing excellent service, and it's great to know that Cathy has taken such good care of you over the years. We look forward to assisting you again in the future! We're proudly serve customers in the Keller, Texas area. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

July 31, 2026

Dealership Rating
Employee Rating

Shawn takes care of everything on the list of issues with no misses. He remembers the vehicles and knows what they need almost without needing to be on top of it myself. More

by E_NELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Dason Howard

Print
Jul 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that Shawn provided such exceptional service and took care of everything for you at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. It's great to know he made the process smooth and attentive. I appreciate your feedback, and we look forward to serving you again in the future. I'm always here to help in Fort Worth, Texas! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

1
2
...
36

Dealership Inventory (1003 Vehicles)

new 2026 GMC Yukon XL car, priced at $90,317
2026 GMC Yukon XL
new
Glacier White exterior
Automatic
Four-wheel Drive
$90,317
View Details
used 2023 GMC Sierra 1500 car, priced at $41,202
2023 GMC Sierra 1500
used
Sterling exterior
Automatic
Rear-wheel Drive
$41,202
View Details
new 2027 Hyundai Palisade car, priced at $44,402
2027 Hyundai Palisade
new
Pearl exterior
Automatic
Front-wheel Drive
$44,402
View Details
new 2026 GMC Acadia car, priced at $47,770
2026 GMC Acadia
new
Sterling exterior
Automatic
Front-wheel Drive
$47,770
View Details
new 2026 Chevrolet TrailBlazer car, priced at $24,135
2026 Chevrolet TrailBlazer
new
Summit White exterior
CVT
Front-wheel Drive
$24,135
View Details
new 2026 Buick Envista car, priced at $29,315
2026 Buick Envista
new
Moonstone Gray Metallic exterior
Automatic
Front-wheel Drive
$29,315
View Details
View All Inventory