The service department is well organized, they quickly
checked me in. I went in for the 25k service, plus I had some other concerns. The service was done as perscribed and they throughly checked my othe
checked me in. I went in for the 25k service, plus I had some other concerns. The service was done as perscribed and they throughly checked my other concerns. Very happy with the service James Woods department.
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by mark.spolidoro
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for the feedback, Mark! I’m you had a positive experience with the service department at James Wood Chevrolet Buick GMC. It's great to know that our team was able to address your 25k service and any additional concerns you had. We appreciate your support and look forward to serving you again. We're proud to serve customers in Wichita Falls, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
We’ve used James Wood dealership for years.
Everyone is very friendly and professional! We are very happy with our purchase!
Everyone is very friendly and professional! We are very happy with our purchase!
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by maggiejs1
Verified Customer
Verified Customer
Jul 14, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Maggie! I’m thrilled to hear that you've had such a positive experience with James Wood Chevrolet Buick GMC Decatur over the years. I appreciate your kind words about our friendly and professional service. We are glad you’re happy with your purchase and look forward to serving you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
Great staff, they were honest and upfront about
everything, would recommend them for service and sales
everything, would recommend them for service and sales
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by bcpowder465
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! I truly appreciate your recommendation and am glad to hear that you had a positive experience with the staff at James Wood Chevrolet Buick GMC Decatur. Our team strives to be honest and upfront with our customers, and it's wonderful to know that resonated with you. We are always ready to help here in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
All good all good all good all good all good all good all
good all good
good all good
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by EDY.GALVAN
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for leaving a review, Edy! I appreciate your support and am glad to hear everything is all good. We look forward to serving you again in the future. Don't hesitate to visit us again in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
good service good response on questions truck done on
time pic up @ deliver driver very fr
time pic up @ deliver driver very fr
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by LMASHMAN
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your positive feedback! I'm glad to hear that you experienced good service and timely delivery with your truck at James Wood Chevrolet Buick GMC Decatur. I'm always here to answer any questions you may have. We look forward to serving you again in the future! Proudly serving customers in Decatur, Texas.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn goes out of his way to take care of me and my wifes
trucks and make sure we get back out on the road quick and easy
trucks and make sure we get back out on the road quick and easy
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by SLAUDERDALE
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, Shawn! I’m thrilled to hear that Shawn has been taking great care of you and your wife's trucks. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure you get back on the road quickly and easily. I appreciate your support, and we look forward to assisting you again in the future. We are always ready to help in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Shawn in service always takes care of us.
He is on point regardless if I am talking to him on the phone or in person.
He is on point regardless if I am talking to him on the phone or in person.
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by SMARTPAM57
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Pam, thank you for your wonderful review! I’m thrilled to hear that Shawn in our service department consistently take great care of you, whether it's over the phone or in person. At James Wood Chevrolet Buick GMC Decatur, we strive to provide top-notch service to all our customers. We look forward to seeing you again in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I had a wonderful experience working with Jennifer
Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v
Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My vehicle was repaired quickly and thoroughly. I highly recommend Jennifer and the service department team for their professionalism!
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by max49
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, Max! I’m thrilled to hear that you had a great experience with Jennifer and our service department at James Wood Chevrolet Buick GMC Decatur. We are dedicated to maintaining strong communication and providing efficient service. I appreciate your recommendation, and our team here in Fort Worth, Texas looks forward to serving you again in the future. Have a great day!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I bought my truck at James Woods it has been serviced by
Shawn Hooe since new would not take it anywhere else!
Shawn Hooe since new would not take it anywhere else!
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by JSTAPLETON100
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m thrilled to hear that you’ve had such a great experience with your truck and with Shawn at James Wood Chevrolet Buick GMC Decatur. Your loyalty means a lot to us, and we look forward to continuing to serve you in the future. Safe travels with your truck!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Since I moved out of Wise County, I choose to drive one
hour each way to James Wood to get the oil changed in my vehicles. Service advisor, Shawn Hooe, always finds a way to get both minor repairs, or eve
hour each way to James Wood to get the oil changed in my vehicles. Service advisor, Shawn Hooe, always finds a way to get both minor repairs, or even major repairs, done at the same time.
Shawn has helped me for many years and always takes care of my needs. He makes me feel like a personal friend, rather than just a customer with an account number. Relationship is everything!
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by RWDEAVER
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Grateful for you sharing this lovely experience with us! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, even making that drive for service. It’s great to hear how Shawn has taken such good care of you and made your experience feel personal. We look forward to continuing to assist you with all your vehicle needs. See you next time!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
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