Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
James Wood Motors, Inc. - Service Center
Decatur, TX
1,064 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,064 Reviews of James Wood Motors, Inc. - Service Center
Sort by
Verified Customer
May 11, 2025
I appreciate the quick scheduling and time it took to complete the task. Kyle was thorough with his explanations father the procedure and what was required complete the task. Kyle was thorough with his explanations father the procedure and what was required More
by ASINGLETON57
Employees Worked With
Kyle in the Service department
May 10, 2025
My service advisor is Shawn Hooe. I have used him for the past 3 years and he is the best. Customer service, communication, all top notch. I have used him for the past 3 years and he is the best. Customer service, communication, all top notch. More
by david5811
Employees Worked With
May 10, 2025
I have dealerships much closer but I choose James Woods because of the service department. While things have changed over the 30 plus years the service department has remained stellar. because of the service department. While things have changed over the 30 plus years the service department has remained stellar. More
by DREWBROOKS343
Employees Worked With
May 09, 2025
Our Service writer, Dason, was spot on. He kept us updated, and went out of his way to explain everything so the we understood. He's definitely got two thumbs from us! He kept us updated, and went out of his way to explain everything so the we understood. He's definitely got two thumbs from us! More
by CHILIDILLO
Employees Worked With
May 07, 2025
Dason was awesome and everything was done in a timely fashion. I use JWM for all my services fashion. I use JWM for all my services More
by dawglb76
May 03, 2025
So far so good , fast and precise on first oil change ! Had to take my truck in for an update that took about a day , everything seems to be working as it should at the present, great job and team , thanks Had to take my truck in for an update that took about a day , everything seems to be working as it should at the present, great job and team , thanks . More
by Snuffysurfdude
Employees Worked With
Krystal Gipson
May 03, 2025
Took the car to another dealership we usually work with out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw out of town. They ran diagnostic and identified a sensor which needed replacing. Part would take two days i had to get back to dfw for a meetimg. Saw the reviews on this dealership amd figured i would give yall a try as your closer to where we now live. Got quoted 1800 for an issue that was not there the day prior. I have a certified vehicle with warranty and this was supposedly not covered. Asked for pictures and got sent pictures of a black car (my car is white). Took the car back and took it to our old dealership. They checked the issue we got quoted for and it was not a problem. They replaced the sensor and had to tighten and put pieces back together because when we got our car back it wasnt fully put back together properly. Sensor got put in and car runs great now. They also ran the smoke test yall claimed our car failed and no issues were found. More
by Carguy62
Employees Worked With
