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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,064 Reviews

1,064 Reviews of James Wood Motors, Inc. - Service Center

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May 03, 2025

Shawn Hooe is great to work with! Easy to schedule service for my truck & vehicle repairs were completed on-time. Highly recommend. More

by TOMREED01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our service department and that we could efficiently take care of your truck's needs. Your recommendation means a lot to us at James Wood Chevrolet Buick GMC Decatur. We look forward to seeing you again next time! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

Krystal Gipson, has been wonderful to work with. She is very prompt at getting back to you. She is very knowledgeable about my car. She is very helpful! More

by mmjmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
May 04, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team at James Wood Chevrolet Buick GMC Decatur. It's great to know that Krystal provided you with prompt and knowledgeable assistance. We appreciate your feedback and look forward to helping you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

May 03, 2025

Krystal Gipson has been wonderful to work with. She has so much knowledge and explains things extremely well! She has always been very professional! More

by mmjmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great review! I'm so pleased to hear that Krystal’s professionalism and expertise have made such a positive impact. We appreciate your trust and look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

May 02, 2025

Answered all our questions! They were very friendly and helpful. Took great care of us and our wants More

by pamswilliams57
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Pam! We're thrilled to hear that you had a positive experience with us at James Wood Chevrolet Buick GMC Decatur. It’s our goal to provide friendly and helpful service, and we're glad we could meet your needs. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 30, 2025

Crystal was very thorough and got us in an out in a day like she told me! More

by CHOPKINS026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gipson
May 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that Crystal provided you with thorough and efficient service, getting you in and out in a day as promised. We truly appreciate your feedback. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 30, 2025

James Wood GMC service department is amazing. Shawn and the mechanics are very knowledgeable, polite and friendly. Shawn lets you know how things are going while you wait and is honest on what n More

by poorehouse2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our service department at James Wood Chevrolet Buick GMC Decatur. We’re thrilled to hear that Shawn and our team provided knowledgeable and friendly service during your visit. It's our goal to ensure every customer feels valued and informed. We look forward to taking great care of your truck for all your future oil changes and repairs. Thank you for choosing us! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

April 30, 2025

Print and fast service that fulfilled our needs clean and friendly staff assisted us in a timely manner. More

by rdg4955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal Gipson
May 01, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We are thrilled to hear that our team at James Wood Chevrolet Buick GMC Decatur provided you with fast and friendly service that met your needs. We truly appreciate your feedback and look forward to assisting you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 29, 2025

Excellent service and very responsive to all my inquiries! Thank you for all your help in repairing the vehicle! More

by ridgeviewranch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great review! We’re glad we could help with your vehicle repair and answer all your questions. We appreciate your trust at James Wood Chevrolet Buick GMC Decatur and look forward to working with you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 29, 2025

The service department was great to work with and they have clear communication on where we were in the process More

by CCROBIN69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the great feedback! I'm glad to hear that our service department made the process smooth and kept you updated. We appreciate your trust and look forward to helping you again in the future. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 28, 2025

Great experience! They were extremely considerate of my wishes and time. Thank you for tour great customer service. More

by trm1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Belden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. We always strive to be considerate of our customers' wishes and time. Your kind words about our customer service are greatly appreciated. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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