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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
964 Reviews

964 Reviews of James Wood Motors, Inc. - Service Center

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February 17, 2024

Had to return car for service because they didn't do it write the first time and cost me to lose a day I paid on track. Also damaged the underside of car because the didn't load car on lift properly. And i More

by TYBIRDDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 17, 2024

As always, service was very professional. Everyone was so friendly! Bryan was my service manager, he’s awesome. More

by edie613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan was my service advisor.
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Feb 20, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Edie, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 16, 2024

Kept car for a week replaced some things still having issues still under warranty which was good More

by SKHUFF11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 16, 2024

Very courteous people, nice waiting area, let me know of item that needed replacing in this case my windshield wipers. More

by tstoll1297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 15, 2024

I service department found the part I was looking for and installed it professionally in a timely manner. More

by DONALD.R.GIBBONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Donald, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 14, 2024

I was clear in the description of the problem and the tech wasn't interested in identifying the problem More

by mkbyram
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 13, 2024

Took 2. 5 hours for an oil change even after scheduling an appointment. Needs loaner vehicles equivalent to the vehicle you brought in. More

by claytonmcgilvray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Rhine
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Very clean and friendly staff. Wait time wasn’t to long.A little pricey easy scheduling More

by myrakirby8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I cannot thank you enough for this glowing review of our service center, Myra! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Great customer service! AutoNation in North Richland hills said it would take 6 weeks before they can look at my truck, James Wood service department had it fixed in a week. More

by stevendesanto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew J
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Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share with us, Steven! The goal of the James Wood team is to ensure a painless and enjoyable process for each of our customers. I'm happy to read that we were able to get you in and out in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

February 11, 2024

Service is all ways outstanding. This is the only place we like to go. Thank you More

by CLYDEWALL43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Rhine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Clyde, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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