My car has been to the service department 3 times for the
same issue. I picked it up today. Driving home, it started making the same noise. Three times and it’s still not fixed.
Our sales experience was
same issue. I picked it up today. Driving home, it started making the same noise. Three times and it’s still not fixed.
Our sales experience was great. Service has been horrible. The service advisors have been nice but they receive a bad review even though they don’t actually perform the service to the vehicle.
If my vehicle ever gets fixed, I will not return to James Wood for any other service.
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by JAMESANDCONNIE
Verified Customer
Verified Customer
Jun 08, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us, James and Connie. I understand your frustration regarding the ongoing issue with your vehicle and appreciate your feedback about our service department. While I'm glad to hear that your sales experience was positive, I take the concerns about service very seriously.
I encourage you to reach out to me directly at James Wood Chevrolet Buick GMC Decatur so that we can discuss your issues further. Your satisfaction is important to me, and I am here to help.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I had an outstanding experience with the James Wood
Motors Service Department. From the moment I arrived, the entire team was professional, friendly, and focused on providing exceptional customer servi
Motors Service Department. From the moment I arrived, the entire team was professional, friendly, and focused on providing exceptional customer service.
A special thank you goes to my service advisor, Bryan Stanley. Bryan was knowledgeable, attentive, and kept me informed throughout the entire service process. He took the time to explain everything clearly, answered all of my questions, and made sure my vehicle was taken care of properly. It's refreshing to work with someone who genuinely cares about his customers and goes the extra mile to ensure a positive experience.
The service was completed on time, the communication was excellent, and the quality of work exceeded my expectations. Bryan's professionalism and commitment to customer satisfaction are a true asset to James Wood Motors.
I highly recommend the James Wood Service Department and Bryan Stanley to anyone looking for honest, reliable, and first-class vehicle service. I will definitely be returning for all of my future service needs.
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by cwalker92
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you so much for your wonderful review! I am thrilled to hear that you had an outstanding experience with our service department at James Wood Motors. It's fantastic to know that Bryan Stanley provided you with knowledgeable and attentive service while keeping you informed throughout the process.
Your kind words about our professionalism and commitment to customer satisfaction truly mean a lot to us. We appreciate your recommendation and look forward to welcoming you back for all your future service needs! Thanks again for choosing James Wood Motors!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Bryan is our service advisor and he is the absolute best!
!!! We do not use anyone, but James Wood.
!!! We do not use anyone, but James Wood.
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by melindawh940
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Melinda! I’m excited to hear that Bryan provided you with excellent service. At James Wood Chevrolet Buick GMC Decatur, our team strives to deliver the best experience possible, and I’m glad to know you trust me for all your needs. We look forward to serving you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Karen Pattison always does an amazing job at finding the
perfect vehicle for me. She is always very knowledgeable about the specs of the vehicle as well as explains the operations of all the features of tha
perfect vehicle for me. She is always very knowledgeable about the specs of the vehicle as well as explains the operations of all the features of that particular vehicle. Always low pressure and great experience from sales to financing and and service that is needed.
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by superbee7777777
Verified Customer
Verified Customer
May 24, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I’m pleased to hear that Karen provided you with such a great experience at James Wood Chevrolet Buick GMC Decatur. Her knowledge and dedication to finding the perfect vehicle truly make a difference. I appreciate your feedback, and we look forward to assisting you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
I have always been very satisfied with the service
department Bryan Stanley is very professional and keeps me updated as much as he seems it necessary, and as for me buying cars or trucks I love deali
department Bryan Stanley is very professional and keeps me updated as much as he seems it necessary, and as for me buying cars or trucks I love dealing with Steve Frazier great person.
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by sergioweser
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review, Sergio! I’m thrilled to hear that you have consistently been satisfied with my service department and that Bryan has been professional and communicative. It's also great to know that Steve has made your car-buying experience enjoyable. I appreciate your trust in James Wood Chevrolet Buick GMC Decatur, and we look forward to serving you again in the future!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
James Wood has been a Top Dealership for many years.
Owner Raymond Wood took over after his father James Wood. Great Service.
Owner Raymond Wood took over after his father James Wood. Great Service.
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by M FISHER
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words! I greatly appreciate your recognition of James Wood Chevrolet Buick GMC Decatur and our commitment to providing top-notch service. It's always our goal to ensure a positive experience for our customers. We look forward to serving you again in the future!
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
This dealership is the best, they are so friendly and
Brayon in the service dept is a person whom really takes care of me. Thank you for a great job!
Brayon in the service dept is a person whom really takes care of me. Thank you for a great job!
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by SONNY.GOODE
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback, Sonny! I'm happy to hear you had a great experience at James Wood Chevrolet Buick GMC Decatur and that Brayon in the service department took such good care of you. We look forward to seeing you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Mr. Bryan Stanley, my service advisor at James Wood
Motors in Decatur, Texas is the reason I keep coming back. I have traded with James Wood Motor since 2007. I only use James Wood Motors Service Dep
Motors in Decatur, Texas is the reason I keep coming back. I have traded with James Wood Motor since 2007. I only use James Wood Motors Service Department, Part Department and Body Shop to keep my GM Vehicles in tip top shape. I can rely on the fine folks at James Wood to do the work right the first time, every time! Christa the head cashier in the Service Department also makes me feel like family, just like Bryan Stanley. When you find a good thing, why go anywhere else? If you are not trading or using James Wood Motors in Decatur to fulfill your needs, why not? I highly recommend you give them a try! You'll be so glad you did!!
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by robcox15
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Christa - Lead Cashier in Service Department
May 08, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I'm happy to hear about your positive experiences with Bryan and Christa at James Wood Chevrolet Buick GMC Decatur. It's great to know that our service team has earned your trust since 2007. We appreciate your loyalty and recommendations, and we look forward to continuing to provide you with exceptional service for all your GM vehicle needs. See you next time!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
James Wood Dealership has always done a good job.
It is nice to know your automobile is taken well care of.
It is nice to know your automobile is taken well care of.
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by woodworthsheila
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words, Sheila! I’m thrilled to hear that you have had a positive experience with James Wood Chevrolet Buick GMC Decatur. We strive to ensure that every vehicle is taken care of and appreciate your trust in us. We look forward to serving you again in the future!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Great staff, very professional and friendly, just
sometimes service takes very long, other than that, great service
sometimes service takes very long, other than that, great service
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by DIANATORRES_1982
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback, Diana! I’m delighted to hear that you found our staff at James Wood Chevrolet Buick GMC Decatur to be professional and friendly. I appreciate your understanding regarding the service time and will certainly take your comments into consideration as we strive to improve. Our team hopes to see you again soon!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com