Recently had my batteries replaced on my GMC 2500.
Even though we ran into a hiccup once the batteries were replaced having to have the light control module reprogrammed Bryan the service advisor keep
Even though we ran into a hiccup once the batteries were replaced having to have the light control module reprogrammed Bryan the service advisor keep me informed throughout the the process.
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by jet8104
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us! I'm glad Bryan kept you informed during the process of having the batteries replaced on your GMC Sierra 2500. It's our goal at James Wood Chevrolet Buick GMC Decatur to ensure you feel supported every step of the way. We appreciate your feedback and look forward to assisting you again. We are proud to serve customers in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Great service started soon after arrival.
Courteous staff. Service performed timely and pleased with Bryan Stanley.
Courteous staff. Service performed timely and pleased with Bryan Stanley.
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by LJHLOIS
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your feedback! I'm glad to hear that you had a great experience with our courteous staff and timely service at James Wood Chevrolet Buick GMC Decatur. I appreciate your kind words about Bryan Stanley and we look forward to serving you again in the future. We're proud to serve customers in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Efficient drop off and pickup, positive on extended hours
to accommodate. Friendly staff. All positive
to accommodate. Friendly staff. All positive
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by NDMITCHELL21
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback! I’m glad to hear that you had an efficient drop-off and pickup experience at James Wood Chevrolet Buick GMC Decatur. We strive to provide accommodating hours and friendly service to all our customers. We look forward to serving you again in the future here in Wichita Falls, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Everyone is always friendly, courteous, and
knowledgeable. They explain any issues, and they keep you updated on progress.
knowledgeable. They explain any issues, and they keep you updated on progress.
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by TEXGIRLPETERS
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Your kind review is greatly appreciated! I truly appreciate your kind words about the friendly and knowledgeable team at James Wood Chevrolet Buick GMC Decatur. Our goal is to keep you informed and satisfied throughout your experience. We look forward to serving you again in the future. Have a great day in Wichita Falls, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
Communication is great and always willing to answer any
questions and is willing to listen and help any way they can
questions and is willing to listen and help any way they can
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by TOBYRILEY78
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful feedback, Toby! I truly appreciate your kind words about our communication and willingness to assist. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure that our customers feel heard and supported. We look forward to serving you again in the future in Fort Worth, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
My service was good as it always.
This is the second review that I had did. Anytime I have had service done at James Wood it has always been good!!!!
This is the second review that I had did. Anytime I have had service done at James Wood it has always been good!!!!
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by BDROSIHN
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your review! I'm thrilled to hear that you've consistently had great experiences with us at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai. We work hard to ensure top-notch service, and it's always rewarding to receive such positive feedback. Looking forward to welcoming you back next time you're in Decatur, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
James Wood is a trusted and valued part of our community.
Best dealership anywhere in the county for sales and service.
Best dealership anywhere in the county for sales and service.
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by NCRWAREGEM
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your wonderful review! I truly appreciate your kind words about James Wood Chevrolet Buick GMC Decatur and am grateful to be a trusted part of the community. We look forward to serving you again soon in Keller, Texas!
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
I ordered a new GMC 3500 one year ago.
I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My pr
I brought it in the first two times for service, oil change and basic maintenance. No complaints on the oil change itself or the tire rotation. My problem is, there are 9 grease points on the front end of this truck. Not one grease point has been touched in two visits for service. It states on the invoice, "Lubricated the Body Components". So, what does that mean??
I made an appointment for the service, made my appointment time. I waited slightly over two hours for my truck to be finished. That seems a little long for an oil change.
I selected "yes" on recommending service, because there wasn't a choice for "maybe", and I had to make a selection.
I am a person who his loyal to a dealership when it comes to buying and having service work done.
James Wood sold me a nice truck that I am happy with, but I am not sold on the service department yet.
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by BH7TINC
Verified Customer
Verified Customer
Oct 02, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us. I'm glad to hear you're satisfied with your GMC 3500, but I understand your concerns regarding the service you received at James Wood Chevrolet Buick GMC Decatur. Our goal is to provide thorough and efficient service, and it's clear we need to improve in addressing the grease points during your visits. Your feedback is invaluable, and I would appreciate the chance to speak to you but am unable to identify you based on the details in your review. I encourage you to contact us directly so we can discuss your service concerns in more detail. I appreciate your loyalty, and we hope to earn your trust in our service department moving forward. We are looking forward to the opportunity to make things right.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
They had my car for a month and when I got it back it was
dirty. I would think that after having the car for that long it would be returned cleaned. This is the first time I have received a car back from a s
dirty. I would think that after having the car for that long it would be returned cleaned. This is the first time I have received a car back from a service department in this condition so my expectation may not be inline with the way you guys return vehicles to customers.
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by tjwilson005578
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for sharing your experience with us. I understand your concerns about the condition of your vehicle upon its return. At James Wood Motors, Inc, we strive to meet our customers' expectations and appreciate your feedback. If you would like to discuss this further, please feel free to reach out to me directly. I am here to help and to ensure a better experience next time.
Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com
purchased several vehicles from james woods over the
years and have allways liked the no pressure sales. great service dept. thanks
years and have allways liked the no pressure sales. great service dept. thanks
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by garygregory79
Verified Customer
Verified Customer
Sep 18, 2026 -
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded
Thank you for your kind words, Gary! I appreciate your continued support and loyalty to James Wood Motors, Inc over the years. It's wonderful to hear that you enjoy our no-pressure sales approach and great service department. We look forward to serving you again in the future! If you're ever in the Keller, Texas area, don't hesitate to stop by.
Sincerely,
Brandt Wicker
General Sales Manager
940-627-2177
bwicker@jameswood.com
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