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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
964 Reviews

964 Reviews of James Wood Motors, Inc. - Service Center

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September 06, 2023

Coalby and Bryan were both over-the-top helpful! They clearly communicated, went above and beyond in customer service, and were honest. I will definitely be coming back and sending others to James W More

by kjmed11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coalby Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Stanley
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Sep 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

September 04, 2023

Great friendly service. Nick is a great person and his character reflects on his staff. Thank you for a great experience! More

by TDROBINSON1448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wheat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asa Johnson Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Huff
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

Sep 11, 2023 -

TDROBINSON1448 responded

Thank you!

September 04, 2023

James Wood Decatur service department is always great. Fast service; quality work. I have worked with Brian for over 20 years and he is great. More

by GDMANSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
Report | Print
Sep 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 04, 2023

Everything went very smoothly. My technician was amazing and kept me notified throughout the process. More

by SEW1312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 02, 2023

Lack of communication. Scheduled an appointment and truck was on the lot for 3 weeks. Not one of the 3 service advisors I talked to had the same story. I was then told i More

by jcsmitty99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t care to share
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Sep 06, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 02, 2023

Fast ,courteous and professional. Made my running board install a priority. Looks great on the truck. More

by Djmstuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from James Wood Chevrolet Buick GMC Decatur. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 01, 2023

Always get professional experience when I bring my truck up to the dealership. I feel like my truck is in good hands each time. Thank you Bryan Stanley for keeping me updated on the progress of my truck mai More

by TLDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley 5 stars for sure!!
Report | Print
Sep 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 01, 2023

Good job and done quickly, more expensive than I thought it would be. But do in a timely manner More

by RPERKINS930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
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Sep 03, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 31, 2023

This Service Center is excellent. The employees are very knowledgeable and they are really focused on serving their customers. More

by CARHOBBYIST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
Report | Print
Sep 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words. I feel our service department is what makes James Wood Chevrolet Buick GMC Decatur special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

August 30, 2023

Completely satisfied, job well performed with great customer service. Highly recommended to use and fast service More

by KACIE1586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hooe
Report | Print
Sep 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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