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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
976 Reviews

976 Reviews of James Wood Motors, Inc. - Service Center

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May 12, 2023

I should not have to wait 2 hours for an oil change. Wait tim s have gotten progressively worse over the last two years More

by PELLIOTT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 16, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. Here at James Wood Chevrolet Buick GMC Decatur, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2023

Service was very good and a good value. My car came to me clean and fully serviced. More

by LINFISH3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember name
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May 13, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 09, 2023

Great people, excellent service. Shaun in service dept. was excellent on keeping me informed and help in making appt. More

by dcbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun-service advisor
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May 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 09, 2023

Good customer service, was even offered complimentary breakfast. Went in for just an oil change and it took a little longer than I wanted (over an hour). Oil change at a dealership can be expected to be More

by AAP3535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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May 11, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 08, 2023

How can you be so proud of your 12pt inspection but yet when a vehicle comes in with the check engine light on you refuse to check it out because we didn’t have an appointment ???? The least you could have More

by SMSING21
Recommend Dealer
No
Employees Worked With
Unknown
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May 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your recent experience at James Wood Chevrolet Buick GMC Decatur. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 07, 2023

Great service department. Communication was exceptional! Service writer was very informative and explained all the services performed. More

by JKOLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 06, 2023

Great place great people awesome service People body shop really makes your car look brand new and make ready is great too More

by CLUNTRYHOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Bockemehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon East
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 06, 2023

Awesome experience. We aways feel well taken care of. Treated like part of a community not as a sales target. More

by SCOTT.STUTHEIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Moss 5 stars
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May 09, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 05, 2023

Great dealership! I've been using them for 10 years. Love the sales and service departments. More

by DWW0062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 04, 2023

Great service done right the first time. I always take my vehicles to James Woods for all servicing needs. More

by twayne34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Stanley
Report | Print
May 05, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

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