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James Wood Motors, Inc. - Service Center

Decatur, TX

4.6
1,007 Reviews

1,007 Reviews of James Wood Motors, Inc. - Service Center

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May 31, 2023

They are all very friendly andefficient. Nevet takes an excessive amount of time for my regular service. More

by AMZLGRANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service dept
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Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 30, 2023

All was good except old oil wasn't wiped off and dripped on our garage floor. More

by LAWDOGJP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just came in for oil change
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Jun 02, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 29, 2023

Bought my last 3 truck’s from you and Billy Balderas has been my guy. As for service Bryan has always taken care of me. Live in Ft Worth but the drive is worth it. More

by rengeldahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Balderas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Dyson
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Jun 01, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 28, 2023

This experience with the service department was better than most of the previous times. Everyone was helpful and looked into the issues More

by JDUVALL6890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
May 31, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 27, 2023

Very helpful tried to get my truck back fast to me, work out of state and drive alot everyone friendly and nice More

by MYDINO77
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Jezierski
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May 30, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 31, 2023 -

MYDINO77 responded

Want to thank Andrew for all the help in getting my truck fixed and working around my crazy schedule. Everyone that i encountered was very nice and helpful.

May 31, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much! We appreciate your business!

May 24, 2023

Very easy purchase process, the salesman was very knowledgeable about all the new technology and gave a good demonstration More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 24, 2023

see my last review and you will know how my visit went. not well at all More

by PAUL.WILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the whole service department
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May 26, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Paul, I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 23, 2023

I had very much help with the dealership will recommend to people. There very nice know how to communicate More

by l.stephy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Estes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

May 21, 2023

Excellent service In and out with no hassle . Polite customer service people. Comfortable waiting room. More

by goinmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 20, 2023

I tried to explain the issue ( I am very knowledgeable when it comes to mechanics and engineering) and the advisor seemed to hear me but was not listening and just wanted to ‘process ‘ me out. More

by janosjszabo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I find not work with anyone you have listed.
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May 22, 2023 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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