Janesville Kia

Went in for an oil change and Dave assisted us. He made sure things went smooth and made sure things we wanted were done. He made sure things went smooth and made sure things we wanted were done. More

Our rep was very helpful and made the process an enjoyable experience. He is almost better than koty! All kidding aside, I really enjoy working with everyone in the department! enjoyable experience. He is almost better than koty! All kidding aside, I really enjoy working with everyone in the department! More

We had a very unsettling experience with the dealership. I recently purchased a 2025 Kia Sorento and traded in my CX-5. During the negotiation process, the sales representatives, Cody and Ismael, provided I recently purchased a 2025 Kia Sorento and traded in my CX-5. During the negotiation process, the sales representatives, Cody and Ismael, provided an "out-the-door" price. However, they failed to mention that this amount also included my $3,000 down payment as well as my trade-in value. In my previous experiences with major purchases—whether vehicles or real estate—I have never encountered this approach. Typically, the "out-the-door" price represents the total amount payable before taking possession of the vehicle, with the option to make a down payment and finance the remaining balance. Their tactics felt deceptive. Additionally, during the negotiation process, they used a plain sheet of paper to present figures. When I requested a copy of this paper to verify whether I had misread the numbers, they refused to provide it. My mistake was not thoroughly reviewing the financing documents at the time of signing. Unfortunately, I only realized the discrepancies once I got home. Be very careful if you decide to purchase from this dealership, especially if you are trading-in. More

Very patient, not pushy, stayed after closing to complete sale, outgoing personality, if didn’t know answer of a question was found out quickly & explained in detail. Highly recommend Janesville KIA! sale, outgoing personality, if didn’t know answer of a question was found out quickly & explained in detail. Highly recommend Janesville KIA! More

Well ran, clean, made me feel welcome and important. Angel was great and is great, listened and sold me the car I am driving now. Angel was great and is great, listened and sold me the car I am driving now. More

Traveled 2 hours to get here. Got there right as the doors were opening and Ismail walked us in. It was a pleasant, non-pressured experience. Everyone was in a good mood, and we f Got there right as the doors were opening and Ismail walked us in. It was a pleasant, non-pressured experience. Everyone was in a good mood, and we felt comfortable the entire time we were there. They went above and beyond in every aspect. I never have good experiences at dealerships as a rule. This was totally different. Highly recommended. More

Angel was awesome and treated me right. Clean location, got in and out fast, very welcoming. Highly recommended. Clean location, got in and out fast, very welcoming. Highly recommended. More

All were very friendly, not pushy like many dealerships, outgoing personalities, If unsure of a question, they found the answer! We came hour prior to closing-onrushing they completed all needed past clos outgoing personalities, If unsure of a question, they found the answer! We came hour prior to closing-onrushing they completed all needed past closing time without hesitation!!! Highly recommend KIA of Janesville! More

Adam was amazing and went above and beyond to make sure me and my family got into the vehicle tht was perfect for us! me and my family got into the vehicle tht was perfect for us! More

When we took it in for service and told them we needed our calipers looked at. We were told that we need new brakes and rotors but had just had them replaced the day before taking it into Kia. While talki our calipers looked at. We were told that we need new brakes and rotors but had just had them replaced the day before taking it into Kia. While talking on the phone to the supervisor was told that our repair cost would be around $450.00 when we went to pick up the car instead of calling us and telling us the correct cost they just went ahead and did the repairs without getting an approval from us. So when we went to pick it up the repair cost was double. Since we were told that what the supervisor quoted us was not approved by the manager but again they went and did the repair without letting us know. Very unprofessional and the way that it was handled will never take our car back there or recommended to anyone! More