Janesville Nissan

I truly can’t express how much I appreciate Scott and Gibran at Janesville Nissan. I’ve never left a car dealership saying, “I would absolutely buy another car from them,” but this experience was differe Gibran at Janesville Nissan. I’ve never left a car dealership saying, “I would absolutely buy another car from them,” but this experience was different. Both Scott and Gibran were upfront and honest throughout the entire process. When we arrived, everything was exactly as expected, no surprises. We did have to wait a bit for financing, and with our three young kids, that could have been stressful, but they made it so easy. The girls were offered TV and a play area, and Scott even joined us for a game of Uno. It honestly felt more like we were just hanging out rather than sitting at a dealership. We are so grateful for everyone involved in our experience. Thank you again, we will definitely be back! More

I recently had the pleasure of working with Scott while shopping for a car. Scott was able to clearly explain the features of different vehicles, compare options and provide practical advice based on my fa shopping for a car. Scott was able to clearly explain the features of different vehicles, compare options and provide practical advice based on my family's needs. He was transparent about pricing, which made the entire process feel straightforward and trustworthy. This is the second vehicle I have bought with Scott and I wouldn't hesitate to buy future cars with him. More

Great service, attention and felt like in family! Thank you so much for your help, you guys are awesome Thank you so much for your help, you guys are awesome More

Scott was fantastic to work with! I had a great experience at Janesville Nissan. I would definitely go back. I had a great experience at Janesville Nissan. I would definitely go back. More

I am writing to express serious concerns regarding the service experience we have had following the recent purchase of a truck from your dealership. Shortly after purchasing the vehicle, it began making service experience we have had following the recent purchase of a truck from your dealership. Shortly after purchasing the vehicle, it began making an abnormal noise. We brought it back to the dealership, where we were informed that the issue was not covered under warranty. Given how new the vehicle was, the dealership agreed to split the repair cost with us. The repair was completed, and we paid approximately $1,500. Unfortunately, not long after, the same noise returned. At that point, my husband sought a second opinion from another service provider. We were advised that the same issue was present and that the original repair had been performed incorrectly. The issue has since been properly repaired elsewhere. I contacted the dealership to request a refund of the original repair cost, given that the work was not done correctly. I was told that the work order could not be located and later informed that the repair had been outsourced. I was then asked to bring the vehicle back in, despite the issue already being resolved. Given that the problem has been fixed correctly and we have documentation and receipts clearly outlining the original issue and repair, bringing the vehicle back in does not seem reasonable. I was advised that the General Manager could contact me, which I welcome. However, I am extremely disappointed by the handling of this situation. This experience does not reflect good business practices or ethical customer service, particularly when the issue involves a newly purchased vehicle and documented improper repair work. I am requesting a refund of the $1,500 paid for the original repair and would appreciate prompt follow‑up to resolve this matter appropriately. The GM called and said I would have to work with the Muffler place they outsourced the truck with. We did not know they were outsourcing it. Also they said the repair was 3k and would split it as our cost would be 1500.00 which is half. After talking to the Muffler place (who was very nice) I find out that the cost to fix it was only around 1500. they are sending me a receipt. So we paid all of the repair. More

Always have a great experience when coming to Janesville Nissan. There staff is very professional and always willing to help. Would recommend them to everyone. Carly in service is the best. Nissan. There staff is very professional and always willing to help. Would recommend them to everyone. Carly in service is the best. More