Jannell Ford of Hanover

Yes, but I am not happy with the Ford extended warranty we purchased when we bought the used 2005 Ford 500 from this dealer ship. When I arrived home and went on line and found this throttle body problem o we purchased when we bought the used 2005 Ford 500 from this dealer ship. When I arrived home and went on line and found this throttle body problem on the Ford 500 is a chronic problem and Ford has never issued a factory recall on this item. It appears that Ford has gone away from a heated to a non heated throttle body. I don't understand how Ford can get away with not including the throttle body as a engine component. The engine won't run without one. Adam was helpful and saved us, at least for now, on not having to dole out about $900 out of pocket for a new one. They were able to totally clean the current factory installed one, and reprogramed the PCM and TCM . If the problem comes back we're stuck with with a $ 900 repair that should be covered by a Ford factory recall. It is a SAFETY item. I hope a group files a class action suite against Ford like they did with the intake manifolds on the 1996 Crown Victoria. More

Service is always spectacular. Waiting area is always clean and service is very fast and efficient! I have had previous negative experiences with other Ford dealerships, and Jannell represents the best clean and service is very fast and efficient! I have had previous negative experiences with other Ford dealerships, and Jannell represents the best that Massachusetts can offer! More

My experience at Jannell Ford was dream like. I was nervous to purchase my first car, it was the first time I've ever made a big-ticket purchase, and I knew my credit history was "less than perfect". W nervous to purchase my first car, it was the first time I've ever made a big-ticket purchase, and I knew my credit history was "less than perfect". Within two seconds of meeting Richard Bernard, I knew I was in good hands. He was so incredibly friendly, kind, patient, supportive, and honest. He even allowed me to drive through the Starbucks drive through, during a test drive, because I wanted a green tea. When time to do the paperwork, talking with Joanne (I'm sorry I don't know her last name) made me feel confident that she was doing everything she could to get me in a car, and I know that she only had my best interest in mind. Her advice was honest, frank, and what I needed in the moment. I cannot thank her enough for pushing through a terrible headache to make my dream come true. The customer truly comes first! My friend, who came along for moral support, also enjoyed the time spent chatting with Richard while I was busy with paperwork, etc. Thank you! I cannot thank Jannell Ford enough for putting me in my first car (a Ford Fusion), which I simply adore! More

Brought my 2008 van back for service, once again a great job was done, brough it in for breaks, they took great care of it and also showed me a potential problem with the ball joints, so i had them replaced job was done, brough it in for breaks, they took great care of it and also showed me a potential problem with the ball joints, so i had them replaced. Adam does a great job in the service dept, and the mechanics are aceptional. will definately recommend this dealer ship. Not only was the service great but so were the prices.FIVE STAR Thanks again, Michael Fagnant More

Great experience. They worked within the parameters I had to work with, and we came up with a great deal. John and the whole Team were profesional, fast and made it easy to do. Kudos to everyone involv had to work with, and we came up with a great deal. John and the whole Team were profesional, fast and made it easy to do. Kudos to everyone involved! More

Bought a new car from Sean mills,nice guy,followed up ,low pressure.Company easy to deal with, I would recommend. Never know what's a good deal and what's not ,low pressure.Company easy to deal with, I would recommend. Never know what's a good deal and what's not More

It was a nice, no preasure attitude that made the decision to buy a new truck an easy one. This is not our first, nor will it be our last deal with Jannell Motors. decision to buy a new truck an easy one. This is not our first, nor will it be our last deal with Jannell Motors. More

Everyone was very helpful and friendly from sales to the financing department. I would recommend Jannell to anyone wishing to purchase a pre-owned Ford vehicle. financing department. I would recommend Jannell to anyone wishing to purchase a pre-owned Ford vehicle. More

My heat and blower just stopped working. Roger and Jeremy My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the My heat and blower just stopped working. Roger and Jeremy had me bring the car to them and had the tecs tempory fix the problem. They ordered the parts . The next day the heat gave out again as they told me it might( they were trying to keep it working till the parts came in)so they ordered a rental until the parts came in . I did not pay for the rental , Jannell Ford paid for it.When the parts came in they fixed the problem and it works fine. No problem. I would highly recomend this dearler because they care. My experience with them was all positive and very friendly.Any questions were answered right away . Patricia Garnett More

I always go to Jannell for routine service and unexpected repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each repairs. Everyone in the service department is friendly, professional and upfront. They offer impeccable customer service, and are very clear at each step. I will never go to anyone else!! :) More