Jannell Ford of Hanover

Good experience doing something I do not enjoy doing - buying a vehicle. Buying a car involves too much price haggling for my taste, but Charlie is a pleasant guy to buy a car from even if I have no idea what the man behind the curtain (sales manager) may be doing with the price of the used vehicle, the value of my trade-in, or the financing package. Someday, dealerships will be more transparent with their pricing, like Carmax.

Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.

Everyone at Jannell Ford made buying a car a great experience. We got all the information and help we needed from a great friendly staff!

Purchased a used Escape. Harry is honest/straight forward and detailed. I felt very confident with the transaction. My 2nd purchase from him. Extremely satisfied.

When the 2019 Mustang "Bullitt" was announced, commemorating the 50th anniversary of the famous movie of the same name, which had one of the most famous movie car chases with Steve McQueen driving his '68 Mustang in the beautiful "Dark Highland Green", I placed my order with sales rep. Harry McDougall. Because of Ford's odd methodology of allocating special vehicles, Harry and the dealership worked very hard to obtain this limited-production car for me. He was just as excited about it arriving at the dealership as I was! Everything, including the paperwork, went smoothly and the car is well worth the wait. This is my eighth Mustang. The first was a '69 coup, which was also my first new car, so this is also my "50th anniversary" for Mustang ownership. I have bought many different cars at Jannell over the past 30 years and, obviously, have had great experience here and can highly-recommend the sales, service and parts folks; and the management must be doing something right, too! Thanks Jannell Ford.

Just bought a car from Jannell and had a great experience, from sales to service. They have made my experience pleasant . Rob Sylvia went above and beyond to make sure we were 100% satisfied. There was no pressure to buy and he was excellent with explaining all our options and helping us decide our best option. After the purchase he came in on his day off to make sure my car was detailed and ready when he told me. He was patient and showed me all the options in my new car and helped me sync my phone. He was awesome!

In my experience buying a car has always been a pain, they made it easy. From start to finish they explained the entire process, and kept me informed along the way.

I appreciated the knowledge, professionalism, and kindness from Harry McDougall and Joanne Hudson in taking care of all aspects of buying my 2016 Ford Fusion. I highly recommend this dealership.

I had been searching for a particular Ford Transit and although Jannell didn't have one on their lot, they persisted in finding me the vehicle I asked for, even though they got it from another place. Janice did her research and found some cars, then Rob Sylvia, a wonderful sales rep, went out of his way to make sure I was happy with the car. I highly recommend Rob; I was treated fairly and kindly along the sales process. When I picked up my car, it was clean and ready for me. The only nit pick was with the finance piece of the transaction - took a long time to process paperwork, etc. But otherwise, all good!!

2nd vehicle here.no pressure.put me in vehicle I liked and could afford.will come back again Great overall experience and will be back.