Jannell Ford of Hanover

Its always a pleasant experience to visit Jannell for service. They have a well trained staff of technicians and the counter people are always helpfull service. They have a well trained staff of technicians and the counter people are always helpfull More

I have had bad dealership experiences in the past, so I approached car shopping with a great deal of trepidation and anxiety. I even made my boyfriend go "check out" Jannell and the car I was interested i approached car shopping with a great deal of trepidation and anxiety. I even made my boyfriend go "check out" Jannell and the car I was interested in before I would even go meet any of the salespeople. My expectations were colored from the only other time I bought from a dealership, which was full of pressure and embarrasment and left me with a car I was too scared to test drive and did not match any of my criteria. I have to say, Jannell changed my mind. My boyfriend and I went back the day after he test drove and met with Art Guertin - who completely shatters the stereotype of what a car salesman is. He dealt with my test drive anxiety with humor and support (even when I ran over a stick and completely freaked out) and never once pressured me into my purchase - he talked everything through with us in great detail and with a refreshing sense of humor and honesty that made the whole process much easier to deal with. I walked in there literally terrified that I would end up with a horrible car again - I walked out feeling like I had been in control of the decision and completely in love with my "new to me" car. Everyone at Jannell was wonderful and low key enough that I didn't feel like I was under a microscope or rushed. The atmosphere was everything I needed and I truly cannot see myself buying a car anywhere else ever again. Thank you, Art and Jannell! More

Overall all a very good place to do business.Rich and Eddie were very approachable and played a huge role in getting the deal done. Had a little misunderstanding in the Finance Dept but was straighten ou Eddie were very approachable and played a huge role in getting the deal done. Had a little misunderstanding in the Finance Dept but was straighten out after I voiced my thoughts. More

Ron did a great job with our new vehicle purchase. He took the time right up front to listen to what my needs were and what I was looking for. He knew the vehicle's features very well, and took the time took the time right up front to listen to what my needs were and what I was looking for. He knew the vehicle's features very well, and took the time to show us everything we needed to know about the car. Great job!! More

Great Service / Price / Financing - I contacted Robert Great Service / Price / Financing - I contacted Robert via e-mail for pricing on a new vehicle. This pricing included searching dealer stock for my Great Service / Price / Financing - I contacted Robert via e-mail for pricing on a new vehicle. This pricing included searching dealer stock for my specific needs and then aquiring the vehicle. The search showed just a few cars available this past Presidents weekend. The price provided was excellent, with zero hassle or haggling. Roberts responses to my questions were very prompt. When I finally visited Jannell (the next day), Robert introduced me to John and we worked out a deposit for the car I wanted. The next day John called and told me that the car in question was sold (great rebate available and really no ones fault),however there was another one available and on a truck for local delivery to a different dealer as we spoke. I asked John to lock it in. Later that day I received a call from John confirming they locked the car in. The following day I received a call from John that the car was at their dealership! Here's the kicker,later that same day, I filled out the paperwork for registration and financing and Joanne informs me that my drivers had license expired. She offers to renew it online for me. I accepted and am very grateful that she identified and rectified this before being pulled over! Joanne helped me attain the best financing rate for my needs.The next day I picked up my new car and asked a few questions related to my paperwork, which Eddie made sense of for me.I asked John to follow me home a few blocks to my house in my other vehicle, just so I could get my car home. He did this with no questions asked. I then dropped John off at the dealership and the process was complete. As you can see there were alot of people involved, all very friendly and helpful. Oh and by the way,I must say, I really like my new car. More

my wife & i would like to thank jerry turley our salesman, he shows what customer friendly means.he went above and beyond to meet all our needs and cocerns.from the general mgr. bill rodreick,sales, salesman, he shows what customer friendly means.he went above and beyond to meet all our needs and cocerns.from the general mgr. bill rodreick,sales,office, and service dept.they exemplify the finest in customer friendly &service.if you are looking for a new or used car jannell ford is the place to be... More

He was really nice and freindly . didnt make it stressfull of looking at cars actually made it a fun experience and it was a clean cut easy process stressfull of looking at cars actually made it a fun experience and it was a clean cut easy process More

Bill was great. We did not come in to buy a car but unfortunate circumstances brought us in this direction. Bill was referred to Us by Jacko(John) in service department. Both were great! We never felt unfortunate circumstances brought us in this direction. Bill was referred to Us by Jacko(John) in service department. Both were great! We never felt pressured, rushed, or uneasy! Thank you!! More

My name is Ron Semprini and live on Cape Cod which is My name is Ron Semprini and live on Cape Cod which is where I met Roger many years ago and have followed him over the years, because I trust him My name is Ron Semprini and live on Cape Cod which is where I met Roger many years ago and have followed him over the years, because I trust him period. If the trust is not there, with whom ever, then there can be no business. With Roger that trust was developed many years ago, which is why the 45 min drive does not hinder me one bit. Roger has always explained everything in detail, and not once have I ever had to question him on any decision. I have recomended your service dept to many of my friends on the Cape, and once I explain why I drive the 45 minutes they understand why I do what I do. The other individual I have been quite pleased with is Jeremy Martin. I have dealt with him over the past year and would highly recomend him also. He has been very curtious and his overall knowledge of the industry is right on as far as I am concerned, and he is also very polite. to whom ever, I wish to express my complete satisfaction with these two individuals and to let you know you have two gems working for the jannell dealership, and by all meansd do not lose them. Thank you very much, and I wish you continued sucess at all levels Ron Semprini More

This is the second time in 2.5 years I have purchased a new car at Jannell. I have worked with Bill Pelligrini for both purchases and have had an exceptional experience each time. I trust him and his custo new car at Jannell. I have worked with Bill Pelligrini for both purchases and have had an exceptional experience each time. I trust him and his customer service has been outstanding. He always speaks to me when I come in for service visits. I would recommend him and Jannell to anyone interested in buying a car. More