Jarrett Gordon Ford Davenport

I took my truck into their service department for a warranty repair on my drivers mirror that was moving slower than the passenger side. After 19 days i still have not gotten my truck back, they ha warranty repair on my drivers mirror that was moving slower than the passenger side. After 19 days i still have not gotten my truck back, they have not had me sign any authorization paperwork, they do not call and give status updates like i have requested and when i went to pick it up today, "the repair was done but they didnt submit my warranty claims yet." They tried to charge me 1600 dollars to pick it up today. When ive called and complained during the past 19 days the managers were unwilling to do anything to help or be transparent. Every day it was "itll be done tomorrow or on monday." They dont care that i use my truck for business or that it has both of the car seats for my children in it. When i asked why i would ever buy another ford or use their service again they said thats my choice and they didnt care. Stay far away from these guys. Theyre dishonest and do not care at all about customers. Theyre ruining the ford brand name. More

It was very friendly and informative . They care about what they can do to make the process easy and stress free. John was a great sales person who had a good attitude and if he didn't kno They care about what they can do to make the process easy and stress free. John was a great sales person who had a good attitude and if he didn't know the answer to a question he was more than happy to seek out someone who did. Dave was very fair in negotiations about trade and helped with explaining different aspects of warranty and maintenance . Sylvia in finance was patient and thorough explaining the options on warranty coverage and how to get exactly the package you want . Overall great experience and would definitely do business with them again . More

Very helpful with vehicle selection,Very informative on the new technologies that is built in the new cars the new technologies that is built in the new cars More

Spoke with Albert in the Service Dept. when my truck's check engine light came on because it was sputtering when accelerating. Turned out to be 2 cracked spark plugs (recently replaced all when my truck's check engine light came on because it was sputtering when accelerating. Turned out to be 2 cracked spark plugs (recently replaced all plugs and wires by another shop) which they were able to knock out and return my truck to me the same day. More

I have been going here for years and am happy with it but getting so expensive for service. My recent service something is not right with my front brakes. I have already talked to Terry and will be returni getting so expensive for service. My recent service something is not right with my front brakes. I have already talked to Terry and will be returning next week More

JT treated us as VIPs! We felt welcomed and were not pressured. He listened and sild us exaclty what my family needed. We felt welcomed and were not pressured. He listened and sild us exaclty what my family needed. More

Gene was very professional and helpful and was able to answer all our questions. Gary was great too and didn't rush us through the mounds of paperwork involved. We'll come back! answer all our questions. Gary was great too and didn't rush us through the mounds of paperwork involved. We'll come back! More

Joseph was wonderful. He kept me updated during the entire process of ordering my Bronco. He kept me updated during the entire process of ordering my Bronco. More

I used the quick line and the experience was very good, I was attended to quickly and in an hour the service was done was attended to quickly and in an hour the service was done More

Great sales staff. Was greeted at the door by the salesman i had E-Mailed . Had the truck on the lot i wanted to drive. Made a great deal. thanks Jarrett - G Was greeted at the door by the salesman i had E-Mailed . Had the truck on the lot i wanted to drive. Made a great deal. thanks Jarrett - G More