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Jay Buick GMC
Bedford, OH
397 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 397 reviews
October 10, 2026
I was impressed about the customer service. When the car was made ready I love the big bow and full tank of gas. Sell personal was very knowledgeable funny and very polite. When the car was made ready I love the big bow and full tank of gas. Sell personal was very knowledgeable funny and very polite. More
by WENMAR
Verified CustomerEmployees Worked With
Sean Prude
October 09, 2026
The whole process was straightforward and client centric. Was actually detoured from spending more money unnecessarily. Simple fixed my problem I will definitely be a client for life Was actually detoured from spending more money unnecessarily. Simple fixed my problem I will definitely be a client for life More
by BAYCOSOLUTIONSLLC
Employees Worked With
David Richmond
October 08, 2026
Excellent customer service always taken my car to this facility never had a problem with anyone. I will continue to bring my car if anything goes wrong. facility never had a problem with anyone. I will continue to bring my car if anything goes wrong. More
by FOXEYMOMMY
Employees Worked With
David Richmond
October 05, 2026
Exceptional customer service. Actually care for the happiness and satisfaction of the customer. I will continue to purchase from them! Actually care for the happiness and satisfaction of the customer. I will continue to purchase from them! More
by CEMCARAMEL
Employees Worked With
October 05, 2026
It was my first time in Jay Buick. I was just starting the car buying process- which is never my favorite activity. Jacob Newby helped me and made it into an easy and enjoyable experie I was just starting the car buying process- which is never my favorite activity. Jacob Newby helped me and made it into an easy and enjoyable experience. He was the best car salesperson I have ever had the pleasure of working with. His professionalism and genuine care for his customer really stood out. More
by murphygardner5
Employees Worked With
Jacob Newby
September 30, 2026
Jay Buick hands down was the best experience I've experience with a car dealership, Especially dealing with the salesman Laurence. Above and beyond service. Ten across the board. Thank you all for yo experience with a car dealership, Especially dealing with the salesman Laurence. Above and beyond service. Ten across the board. Thank you all for your help. More
by t.cobbs2010
Employees Worked With
Laurence Wilder
September 29, 2026
Like that when I arrived, I didn't have to wait to be serviced. Service didn't take as long as I thought it would. My car got washed, but they didn't dry it, so I had to drive home with a wet car. They serviced. Service didn't take as long as I thought it would. My car got washed, but they didn't dry it, so I had to drive home with a wet car. They need to dry the car after it's washed. More
by pxc127
Employees Worked With
September 28, 2026
Always satisfied with the service/communication by David Richmond. He is the epitome of Customer Service. I have said this every time I reply to the survey. He should be used as a model for all GMC deale Richmond. He is the epitome of Customer Service. I have said this every time I reply to the survey. He should be used as a model for all GMC dealers! More
by Poibb
Employees Worked With
David Richmond - Service
