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Jay Buick GMC

Bedford, OH

Overview
Employees
Reviews
Vehicles
4.7
305 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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18800 Rockside Rd

Bedford, OH

44146

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Showing 305 reviews

June 03, 2026

The dealership employees was very nice and professional. I was greeted with in seconds for my service call on my car. The shop was clean and I had a good experience More

by IMCELRATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2026

They were calm and understanding and made the process so easy for me and my husband, I will highly recommend. More

by yolandawest73
Recommend Dealer
Yes
Employees Worked With
Sean prude
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Jun 02, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review, Yolanda! We’re thrilled to hear that you and your husband found the process easy and that our team was calm and understanding. We truly appreciate your recommendation and look forward to serving you again at Jay Buick GMC Bedford. Jay Buick GMC Bedford Team

June 01, 2026

The experience was very helpful and helpful I would recommend that one should stop by and speak to Mr Michael he provided me with a great experience Thanks much love More

by ANGELAD1226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review, Angela! We're thrilled to hear that you had a great experience with us at Jay Buick GMC Bedford. It's fantastic to know that Michael was able to assist you so well. We appreciate your recommendation and look forward to welcoming you back next time! Jay Buick GMC Bedford Team

June 01, 2026

I appreciate how everyone makes me feel special, from Sales and Finance to Management and Service, I feel like I am important and cared for. Jacob N. is awesome! More

by T-JoyWorks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Newby, Melissa P
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Jun 01, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review, Jacob! We’re thrilled to hear that you felt valued by our team at Jay Buick GMC Bedford. It's our goal to provide exceptional service, and we’re glad that you had such a positive experience. We look forward to welcoming you back next time! Jay Buick GMC Bedford Team

May 30, 2026

Great service we will recommend two others to come and see them.Sean prude was awesome. More

by Pipkinstyeisha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean prude
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May 31, 2026 -

Jay Buick GMC responded

Thank you for your kind words! We’re glad to hear that you had a great experience with us at Jay Buick GMC Bedford. Our team truly appreciates your recommendation, and we look forward to welcoming Sean's friends in the future! Jay Buick GMC Bedford Team

May 29, 2026

They they are always accommodating very kind and professional and take very good care of their customers More

by GIBSONKELKEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review, Kelkel! We truly appreciate your kind words about our team's accommodations and professionalism at Jay Buick GMC Bedford. It's always our goal to provide excellent care to our customers. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

May 26, 2026

Got to the service dept. ontime and was out in an hour. Work was performed and video sent to my phone showing the service being done. The service writer John or Josh was gre More

by Golferpal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Timen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Analdo Venezuela and mgr.were a pleasure to work with.
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May 27, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service department and that John or Josh provided you with friendly and professional assistance. It's great to know that you were satisfied with the service performed and appreciated the video update. We look forward to seeing you again at Jay Buick GMC Bedford for your next service! Jay Buick GMC Bedford Team

May 21, 2026

Everyone is very professional and very welcoming. Jay Buick Dealership has the most professional, kind,understanding employees. More

by PDUGOVICS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Croom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Jay Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our professional and welcoming team at Jay Buick GMC Bedford. We strive to provide the best experience for all our customers, and it's great to hear that we met your expectations. Looking forward to seeing you again soon! Jay Buick GMC Bedford Team

May 19, 2026

The staff was courteous, the loaner car was clean and the process was seamless. The staff seemed to care about my safety and getting the job done ASAP. I also got an oil change while my car was in for warran More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I would have to retrieve her name from the emails, but I think it was Grace .....lovich.
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May 20, 2026 -

Jay Buick GMC responded

Thank you for your fantastic review, Kathleen! We’re thrilled to hear that our staff provided courteous service and that you were happy with the seamless process during your visit to Jay Buick GMC Bedford. Our team appreciates your kind words about the loaner car and the oil change as well. It’s great to know that your pickup was a breeze. Looking forward to seeing you again for your future automotive needs! Jay Buick GMC Bedford Team

May 18, 2026

Good service and service person very pleasant time spent not bad but car wash not washed it seems always have to ask for free car wash More

by latanyasarratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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May 19, 2026 -

Jay Buick GMC responded

Thank you for your feedback, Latanya! Our team appreciates you taking the time to share your experience with us. We're glad to hear you enjoyed the service and found our team pleasant. Your comments regarding the car wash are noted, and we understand your concerns. Please know that your input helps us maintain our standards at Jay Buick GMC Bedford. If you have any more suggestions or need assistance, feel free to reach out. We hope to see you again soon! Jay Buick GMC Bedford Team

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