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Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.9
88 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

30 yrs, 11 mos

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.9

88 Reviews

Write a Review

88 Reviews of Michael Croom

June 20, 2026

Dealership Rating
Employee Rating

The people were friendly and helpful. Would use this dealership again in the future if the need arises More

by nbv14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 20, 2026

Jay Buick GMC responded

Thank you for your kind words! We’re pleased to hear that you found our staff at Jay Buick GMC friendly and helpful. Our team hopes to assist you again in the future when the need arises. Your support means a lot to us! Jay Buick GMC Bedford Team

June 17, 2026

Dealership Rating
Employee Rating

Professional, friendly, caring. Scheduling options are easy. Everyone is very welcoming. Do recommend to friends and family. More

by menck4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

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Jun 17, 2026

Jay Buick GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Jay Buick GMC Bedford. It's great to hear that you found our scheduling options easy and that our staff made you feel welcomed. Your recommendation to friends and family means a lot to us. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

June 16, 2026

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Employee Rating

I was totally satisfied with my service on 6/12/26. Michael Croom was very helpful More

by TUFF1_29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

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Jun 17, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you were totally satisfied with your service on 6/12/26 at Jay Buick GMC Bedford. It’s great to know that Michael was able to assist you effectively. We appreciate your feedback and look forward to seeing you again! Jay Buick GMC Bedford Team

June 14, 2026

Dealership Rating
Employee Rating

Everyone was very nice and helpful while scheduling and performing my vehicle maintenance. I will definitely return for future service and purchases. More

by codynich88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , David Richmond - 5 stars

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Jun 14, 2026

Jay Buick GMC responded

Thank you for your kind words, Cody! We’re thrilled to hear that you had a positive experience with us at Jay Buick GMC Bedford. It’s great to know that our team made your vehicle maintenance process smooth and helpful. We look forward to seeing you again for your future service and purchases! Jay Buick GMC Bedford Team

June 13, 2026

Dealership Rating
Employee Rating

Best salesman and dealership in Cleveland, Ohio Mike Croom is patient honest and dedicated to making sure the customer is satisfied this is my third vehicle that I have purchased from Mike Croom @Jay Bu More

by CBARNES679
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 13, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We're pleased to hear about your positive experiences with Mike at Jay Buick GMC Bedford. It's great to know you've found the perfect vehicle with us multiple times. We appreciate your loyalty and look forward to seeing you again for your next purchase! Jay Buick GMC Bedford Team

June 13, 2026

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Employee Rating

The team was professional and kind. they made my service experience easy and affordable as usual More

by Buickowner216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Timen , Dave Richmond

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Jun 13, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Jay Buick GMC Bedford provided you with a professional and kind service experience. Making your visit easy and affordable is always our goal. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

June 12, 2026

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Employee Rating

This my second purchase no complaints. Very satisfied with my service! I will refer friends More

by msshawn6090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 12, 2026

Jay Buick GMC responded

Thank you for your positive review, Shawn! We’re pleased to hear that you are very satisfied with your service at Jay Buick GMC Bedford and that you’ve chosen us for your second purchase. We appreciate your willingness to refer friends and look forward to serving you again in the future! Jay Buick GMC Bedford Team

June 11, 2026

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Employee Rating

Car shopping can be overwhelming, especially under unfortunate circumstances-Ive had enough unfavorable experiences that I didn’t go into this situation with high expectations. However, not only did M More

by Ke228
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 12, 2026

Jay Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that Michael exceeded your expectations and provided you with exceptional service. At Jay Buick GMC Bedford, we strive to make the car shopping experience as smooth and positive as possible. We appreciate your recommendation and look forward to seeing you again! Jay Buick GMC Bedford Team

June 01, 2026

Dealership Rating
Employee Rating

The experience was very helpful and helpful I would recommend that one should stop by and speak to Mr Michael he provided me with a great experience Thanks much love More

by ANGELAD1226
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 01, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Angela! We're thrilled to hear that you had a great experience with us at Jay Buick GMC Bedford. It's fantastic to know that Michael was able to assist you so well. We appreciate your recommendation and look forward to welcoming you back next time! Jay Buick GMC Bedford Team

May 29, 2026

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Employee Rating

They they are always accommodating very kind and professional and take very good care of their customers More

by GIBSONKELKEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Timen

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May 30, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Kelkel! We truly appreciate your kind words about our team's accommodations and professionalism at Jay Buick GMC Bedford. It's always our goal to provide excellent care to our customers. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

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