Jay Wolfe Honda

very courteous & efficient The service was fast & efficient & courteous. Although, I have had this car several years & you STILL send the emails about ALL to my sisters. Mine i The service was fast & efficient & courteous. Although, I have had this car several years & you STILL send the emails about ALL to my sisters. Mine is usatigerdoll@att.net More

Great service, as always. Prompt service, clearly covered the status of my vehicle, I'd be coming back again to keep my Element in top shape for years to come. Prompt service, clearly covered the status of my vehicle, I'd be coming back again to keep my Element in top shape for years to come. More

Service Advisor Assigned to Me I'm used to complete and detailed information from Jay Wolf Honda. This service manager's communication style was very clipped and vague. Went thru r I'm used to complete and detailed information from Jay Wolf Honda. This service manager's communication style was very clipped and vague. Went thru repair paperwork quickly and glossed over my questions. He just seemed to want to get done and out. More

Satisfied Best waiting room in town. Service finished on time and washed car Explained everything that was completed on my car and what I need to do in the fu Best waiting room in town. Service finished on time and washed car Explained everything that was completed on my car and what I need to do in the future. More

Good time The employee was friendly and explained what they would do for my car. Also let me know they could provide a free car wash. I like the service. The employee was friendly and explained what they would do for my car. Also let me know they could provide a free car wash. I like the service. More

Wonderful service! The service provided was amazing. Very friendly, accommodating, thorough in their work, and on time! Thanks again! Will definitely be coming back and The service provided was amazing. Very friendly, accommodating, thorough in their work, and on time! Thanks again! Will definitely be coming back and recommending them! More

Great Job Appreciate the rides to and from work. Understanding my crazy schedule is also a big deal. The customer service around that is so appreciated. Thanks Appreciate the rides to and from work. Understanding my crazy schedule is also a big deal. The customer service around that is so appreciated. Thanks Shawn for working so well with me. More

Concerned Yesterday my wife dropped off our 2016 CRV for its B-1 service. The hassle we went through with the service department reminded me of the issues we h Yesterday my wife dropped off our 2016 CRV for its B-1 service. The hassle we went through with the service department reminded me of the issues we have had since we bought the car in July of 2016. When I purchased my wife's car last year I did it because of three reasons; I wanted a reliable vehicle for her, I had heard good things about Honda's and the Jay Wolfe dealership, and I wanted a vehicle for her that would be easily serviced. In other words I wanted it to be simple; she would drop it off when it needed service or maintenance, wait in your waiting room, and then take her vehicle home. I work a job that requires a lot of my time so this would be one less thing I would need to worry about. Our salesman Roi, who is no longer there, made a good presentation; we were pleased with the CRV. We then sat with Brad Wolfe who went over the different care packages we could purchase. We were concerned about the interior because of our 3yr old daughter and spills. We ended up purchasing the Lux care package for the vehicle. The idea that a spill would bead up and roll off the interior sounded perfect. We also were told that our first five service minders are covered. On 7/11/2017 my wife brought her vehicle in for service minder B-1. When she dropped off the vehicle she told Lucas that there are two stains on the seats that need to be removed, his response is they could clean and detail the car for an additional price. My wife said she thought this would be covered which he replied no. He explained that the lux care is used if they can't get a stain out of the interior. We still would have to pay for the detailing of the car and if they can't get a stain out they contact the Lux car and see if it's covered. I called Lucas and he reiterated this to me, I told him just do the B-1 service and I would wait on the interior. When my wife went to pick up the car they billed her again for the entire B-1 service. She questioned the bill and they said it was accidentally left off the bill. So they corrected the bill and she paid for everything but the oil change and the tire rotation. I asked her did they wash it or at least vacuum it out, she said no it was in the same condition as when she dropped it off. I understand that we get our oil changes and tire rotations as part of the package. Where I have the issue is with the way it was presented to us at the point of sale. The sales line was your first 5 minders are taken care off. The lux interior package covers you in case of spills. If you spill, it beads up and you can wipe it off. Unfortunately that's not how it works, you pay for the cleaning and detailing and if the stain can't be lifted it's turned over to Lux care (By the way the two spills in the car were water and milk). I feel that we were let down when our sales agent left the company and we no longer had a point of contact. No one notified us he had left and my emails went unanswered. With service, both times it has gone in they always seem to forget that our oil changes and tire rotation are covered. The lux care and the outside car package we purchased don't seem to be what we thought we had bought. After our service yesterday and that I had to call the service department I would have thought at least the vehicle would be washed and maybe vacuumed. I am a Sales Manager myself and I can tell you I always strive to keep customers happy, when they notify me they are not happy I find a way to do my best to see that they are satisfied. More

Excellent as usual Kevin was very helpful. Explained tire tread levels which I will need in the near future. Thought it was a good experience this time. Did not have to Kevin was very helpful. Explained tire tread levels which I will need in the near future. Thought it was a good experience this time. Did not have to wait long More

Satisfied customer. Our service was completed in less time than expected. We had our 3 1/2 year old granddaughter with us and she was well entertained in the kids area. W Our service was completed in less time than expected. We had our 3 1/2 year old granddaughter with us and she was well entertained in the kids area. We had lunch there and the time passed quickly. Lucas was informative and pleasant. Our only regret is they were out of chocolate chip cookies. More