Jay Wolfe Honda

Wonderful service! The service provided was amazing. Very friendly, accommodating, thorough in their work, and on time! Thanks again! Will definitely be coming back and The service provided was amazing. Very friendly, accommodating, thorough in their work, and on time! Thanks again! Will definitely be coming back and recommending them! More

Great Job Appreciate the rides to and from work. Understanding my crazy schedule is also a big deal. The customer service around that is so appreciated. Thanks Appreciate the rides to and from work. Understanding my crazy schedule is also a big deal. The customer service around that is so appreciated. Thanks Shawn for working so well with me. More

Great service, as always. Prompt service, clearly covered the status of my vehicle, I'd be coming back again to keep my Element in top shape for years to come. Prompt service, clearly covered the status of my vehicle, I'd be coming back again to keep my Element in top shape for years to come. More

Excellent as usual Kevin was very helpful. Explained tire tread levels which I will need in the near future. Thought it was a good experience this time. Did not have to Kevin was very helpful. Explained tire tread levels which I will need in the near future. Thought it was a good experience this time. Did not have to wait long More

Concerned Yesterday my wife dropped off our 2016 CRV for its B-1 service. The hassle we went through with the service department reminded me of the issues we h Yesterday my wife dropped off our 2016 CRV for its B-1 service. The hassle we went through with the service department reminded me of the issues we have had since we bought the car in July of 2016. When I purchased my wife's car last year I did it because of three reasons; I wanted a reliable vehicle for her, I had heard good things about Honda's and the Jay Wolfe dealership, and I wanted a vehicle for her that would be easily serviced. In other words I wanted it to be simple; she would drop it off when it needed service or maintenance, wait in your waiting room, and then take her vehicle home. I work a job that requires a lot of my time so this would be one less thing I would need to worry about. Our salesman Roi, who is no longer there, made a good presentation; we were pleased with the CRV. We then sat with Brad Wolfe who went over the different care packages we could purchase. We were concerned about the interior because of our 3yr old daughter and spills. We ended up purchasing the Lux care package for the vehicle. The idea that a spill would bead up and roll off the interior sounded perfect. We also were told that our first five service minders are covered. On 7/11/2017 my wife brought her vehicle in for service minder B-1. When she dropped off the vehicle she told Lucas that there are two stains on the seats that need to be removed, his response is they could clean and detail the car for an additional price. My wife said she thought this would be covered which he replied no. He explained that the lux care is used if they can't get a stain out of the interior. We still would have to pay for the detailing of the car and if they can't get a stain out they contact the Lux car and see if it's covered. I called Lucas and he reiterated this to me, I told him just do the B-1 service and I would wait on the interior. When my wife went to pick up the car they billed her again for the entire B-1 service. She questioned the bill and they said it was accidentally left off the bill. So they corrected the bill and she paid for everything but the oil change and the tire rotation. I asked her did they wash it or at least vacuum it out, she said no it was in the same condition as when she dropped it off. I understand that we get our oil changes and tire rotations as part of the package. Where I have the issue is with the way it was presented to us at the point of sale. The sales line was your first 5 minders are taken care off. The lux interior package covers you in case of spills. If you spill, it beads up and you can wipe it off. Unfortunately that's not how it works, you pay for the cleaning and detailing and if the stain can't be lifted it's turned over to Lux care (By the way the two spills in the car were water and milk). I feel that we were let down when our sales agent left the company and we no longer had a point of contact. No one notified us he had left and my emails went unanswered. With service, both times it has gone in they always seem to forget that our oil changes and tire rotation are covered. The lux care and the outside car package we purchased don't seem to be what we thought we had bought. After our service yesterday and that I had to call the service department I would have thought at least the vehicle would be washed and maybe vacuumed. I am a Sales Manager myself and I can tell you I always strive to keep customers happy, when they notify me they are not happy I find a way to do my best to see that they are satisfied. More

Satisfied customer. Our service was completed in less time than expected. We had our 3 1/2 year old granddaughter with us and she was well entertained in the kids area. W Our service was completed in less time than expected. We had our 3 1/2 year old granddaughter with us and she was well entertained in the kids area. We had lunch there and the time passed quickly. Lucas was informative and pleasant. Our only regret is they were out of chocolate chip cookies. More

Service and attention to my needs were outstanding. A job well done deserves to be appreciated. In addition to helping me, Byron has a great since of humor. I felt that my car was well cared for. A job well done deserves to be appreciated. In addition to helping me, Byron has a great since of humor. I felt that my car was well cared for. More

Service agent don't work in the best interest of customers My agent was Rob Bray if I remembered his name correctly. I went in for regular maintenance for 120K for my civic hybrid. When I scheduled the appt. My agent was Rob Bray if I remembered his name correctly. I went in for regular maintenance for 120K for my civic hybrid. When I scheduled the appt. by phone the rep. send me a coupon via email for an oil change which stated that it is for 5 qt. of reg. standard oil, synthetic oil for hybrid is more which leads me to believe I can use the coupon for synthetic oil for an additional cost . I ask Rob if I need other services for the 120K and he said I need tire rotation. I told him I would hold off the tire rotation. I showed Rob the oil change coupon and he refused to let me use it, even though I offered to pay the additional cost. I asked if there is another coupon for hybrid oil change, he said NO and went on to say it will cost $54.95 the just the oil change or something like that, I showed him I have a 15% coupon which will still cost me $46.71. I told him to go ahead with the oil change. While I was waiting for the service, I looked up their website for specials and sure enough there was a coupon for $50.95 that included synthetic oil change and tire rotation. It would make sense to me to go ahead to do the rotation if it only cost me $4.24 more. So I went back out to the service area to talk to my service rep. Rob and asked him, I asked if there is a coupon for hybrid oil change and you said 'NO' ( there was a coupon, he lied to me) then I asked him why didn't you tell me about the oil change and tire rotation coupon which only cost me $4.24 more than if I was only to do the oil change. He said, if a customer don't have a coupon I am not to offer one. This leaves me with a bad taste in my mouth. Is Jay Wolfe looking to scam their customer and making sure to pad their pocket? Is that how they trained their reps. to retain customers or get rid of them. I even asked for coupon and he blatantly out right lie to me and said no coupon. It is easy for customers to look for specials, why lie, why not offer it to customers when they ask, at least you make it look like you want their business and really care and are in the business of taking care of their customers rather than in the business of seeing how much their can milk their customers. I don't think this gives Honda a good customer service reputation. If you are hearing me, you should change the service policy and customers feel welcome rather at your mercy. I also hope that it is just one bad apple that needs further training and not your policy. More

LONG wait time! Made my service appointment for Monday, July 10 @ 12:45. Was told on the phone by Steve Barzilla that service would take 1 hour and that it would cos Made my service appointment for Monday, July 10 @ 12:45. Was told on the phone by Steve Barzilla that service would take 1 hour and that it would cost @ $59.00. I had called to find out how long it would take in case I had to make arrangements to leave since I'm on crutches w/a painful injury to my leg. Finally left after 3:30 and my bill was $213.81 for an oil change/filter and tire rotation. If I'd known in advance it would take so long, I'd have left and come back to pick up my car later. Can't rate quality of service yet, as it was just done yesterday. Dashboard panel was not put back in normal mode so still only displays oil life instead of mileage, temperature, etc. More

Fantastic! Adam did a fantastic job and even had the car ready to go by 7:30am when he said it would be done by 9am. We will always go back to Jay Wolfe. They Adam did a fantastic job and even had the car ready to go by 7:30am when he said it would be done by 9am. We will always go back to Jay Wolfe. They do an excellent job! More