Jay Wolfe Honda

Service and attention to my needs were outstanding. A job well done deserves to be appreciated. In addition to helping me, Byron has a great since of humor. I felt that my car was well cared for. A job well done deserves to be appreciated. In addition to helping me, Byron has a great since of humor. I felt that my car was well cared for. More

Service agent don't work in the best interest of customers My agent was Rob Bray if I remembered his name correctly. I went in for regular maintenance for 120K for my civic hybrid. When I scheduled the appt. My agent was Rob Bray if I remembered his name correctly. I went in for regular maintenance for 120K for my civic hybrid. When I scheduled the appt. by phone the rep. send me a coupon via email for an oil change which stated that it is for 5 qt. of reg. standard oil, synthetic oil for hybrid is more which leads me to believe I can use the coupon for synthetic oil for an additional cost . I ask Rob if I need other services for the 120K and he said I need tire rotation. I told him I would hold off the tire rotation. I showed Rob the oil change coupon and he refused to let me use it, even though I offered to pay the additional cost. I asked if there is another coupon for hybrid oil change, he said NO and went on to say it will cost $54.95 the just the oil change or something like that, I showed him I have a 15% coupon which will still cost me $46.71. I told him to go ahead with the oil change. While I was waiting for the service, I looked up their website for specials and sure enough there was a coupon for $50.95 that included synthetic oil change and tire rotation. It would make sense to me to go ahead to do the rotation if it only cost me $4.24 more. So I went back out to the service area to talk to my service rep. Rob and asked him, I asked if there is a coupon for hybrid oil change and you said 'NO' ( there was a coupon, he lied to me) then I asked him why didn't you tell me about the oil change and tire rotation coupon which only cost me $4.24 more than if I was only to do the oil change. He said, if a customer don't have a coupon I am not to offer one. This leaves me with a bad taste in my mouth. Is Jay Wolfe looking to scam their customer and making sure to pad their pocket? Is that how they trained their reps. to retain customers or get rid of them. I even asked for coupon and he blatantly out right lie to me and said no coupon. It is easy for customers to look for specials, why lie, why not offer it to customers when they ask, at least you make it look like you want their business and really care and are in the business of taking care of their customers rather than in the business of seeing how much their can milk their customers. I don't think this gives Honda a good customer service reputation. If you are hearing me, you should change the service policy and customers feel welcome rather at your mercy. I also hope that it is just one bad apple that needs further training and not your policy. More

LONG wait time! Made my service appointment for Monday, July 10 @ 12:45. Was told on the phone by Steve Barzilla that service would take 1 hour and that it would cos Made my service appointment for Monday, July 10 @ 12:45. Was told on the phone by Steve Barzilla that service would take 1 hour and that it would cost @ $59.00. I had called to find out how long it would take in case I had to make arrangements to leave since I'm on crutches w/a painful injury to my leg. Finally left after 3:30 and my bill was $213.81 for an oil change/filter and tire rotation. If I'd known in advance it would take so long, I'd have left and come back to pick up my car later. Can't rate quality of service yet, as it was just done yesterday. Dashboard panel was not put back in normal mode so still only displays oil life instead of mileage, temperature, etc. More

Fantastic! Adam did a fantastic job and even had the car ready to go by 7:30am when he said it would be done by 9am. We will always go back to Jay Wolfe. They Adam did a fantastic job and even had the car ready to go by 7:30am when he said it would be done by 9am. We will always go back to Jay Wolfe. They do an excellent job! More

Lucas Kay Lucas is an amazing advisor who takes the time to get to know me as a person and my car maintenance needs. He suggested an oil additive called Kay tha Lucas is an amazing advisor who takes the time to get to know me as a person and my car maintenance needs. He suggested an oil additive called Kay that will strengthen my oil since I have an older car and it tends to burn my oil more quickly. Thank you, Lucas. More

Oil Change and 12,000 mile service Everything was explained up front and then the service was completed in a timely manner. Everyone was very efficient and polite. I couldn't have asked Everything was explained up front and then the service was completed in a timely manner. Everyone was very efficient and polite. I couldn't have asked for a better experience. More

top notch Quality personnel, attention to detail, makes the customer feel important. I have used this Jay Wolfe Honda since my 2004 Element was new and they ha Quality personnel, attention to detail, makes the customer feel important. I have used this Jay Wolfe Honda since my 2004 Element was new and they have always taken good care of my car. More

first visit My first visit to service my 2017 Civic for an oil change. I was forced to return the car because they did not properly do the oil change and the car My first visit to service my 2017 Civic for an oil change. I was forced to return the car because they did not properly do the oil change and the car was leaking oil. More

1st class Very Professional. staff. They go all out to make your visit a pleasant one. They cover everything and I will definitely be back again. Thanks Very Professional. staff. They go all out to make your visit a pleasant one. They cover everything and I will definitely be back again. Thanks More

Easy does it! I took my car in for routine oil change service and Missouri inspection. Everything went smoothly and fast! I even got a complimentary car wash! I took my car in for routine oil change service and Missouri inspection. Everything went smoothly and fast! I even got a complimentary car wash! More