Jay Wolfe Honda

Initial 5,000 mile service...oil change, tire rotation I had a little difficulty setting up the appointment but once I arrived the experience was totally positive. I was seen by a service rep right away. T I had a little difficulty setting up the appointment but once I arrived the experience was totally positive. I was seen by a service rep right away. The car was returned in the time frame promised and the service rep carefully explained what had been done. More

Check up My appointment was on time. Service provider was able to answer questions and car was serviced in reasonable time frame. The lounge provided a tasty l My appointment was on time. Service provider was able to answer questions and car was serviced in reasonable time frame. The lounge provided a tasty lunch. More

Exhaust Leak Great service with my Dakota. Suspected a leak, was able to bring it in and get it serviced within a day. Was ready to pick up in a day. Great service with my Dakota. Suspected a leak, was able to bring it in and get it serviced within a day. Was ready to pick up in a day. More

Service visit Quality of work overall is very good. The multipoint inspection is not clearly specified to the client in terms of rating given. I would like to see Quality of work overall is very good. The multipoint inspection is not clearly specified to the client in terms of rating given. I would like to see a better explanation given at time of service. Overall satisfaction with experience is very good. More

Routine Service I was just in for a routine oil change and tire rotation. My service advisor, Kyle Leitch, was excellent and my vehicle was ready in the exact amount I was just in for a routine oil change and tire rotation. My service advisor, Kyle Leitch, was excellent and my vehicle was ready in the exact amount of time promised. Everything went great and I look forward to working with everybody at Jay Wolfe for many years to come. I also met with Brian Mixon while I waited and he was very friendly. More

Had an issue with transmission. Service very good in indent Had an issue with transmission. Service very good in identifying the problem, and telling me how long it was going to take to fix. Waiting area is g Had an issue with transmission. Service very good in identifying the problem, and telling me how long it was going to take to fix. Waiting area is great. More

Service I have used this service department for years and always been happy. The team is always willing to work me in, even when I stop by without an appoint I have used this service department for years and always been happy. The team is always willing to work me in, even when I stop by without an appointment. More

Outstanding buying experience! This was an exceptional car buying experience...from online shipping to meeting our sales associate, to closing the paperwork. We bought our Civic at This was an exceptional car buying experience...from online shipping to meeting our sales associate, to closing the paperwork. We bought our Civic at a fair price and look forward to future service at Jay Wolfe. More

LOVE Jay Wolf! Everything was done, well, on time, on budget and the cafe w/ WIFI is awesome. Very helpful as I have to leave work to take the car in. Even after my Everything was done, well, on time, on budget and the cafe w/ WIFI is awesome. Very helpful as I have to leave work to take the car in. Even after my free oil changes I plan to come back. Thank you! More

Don’t buy the service plan! I bought a new 2013 Accord with a service plan. Fast forward to 2017, my AC unit stops blowing cool air. Car is in the service department 3 times over I bought a new 2013 Accord with a service plan. Fast forward to 2017, my AC unit stops blowing cool air. Car is in the service department 3 times over the summer, a loaner car a total of 30 days, and technicians are still unable to find the issue. The only remedy is to refill my coolant and send me on my way so it slowly leaks out after 5-6 weeks, Summer of 2018 shocking the AC doesn’t work. In for service 3 times this year, still have not fixed the issue. The service department is unable to upsell me on services and parts since the service plan only covers parts that are proven to be faulty. Since money is not being made from me as a customer the service department is not trying to fix the issue. The number of trips to the service department, weeks waiting for a loaner car to get the service scheduled has been an enormous hassle. I am currently waiting on a loaner to get the car in to be looked at for the 7th time. I have owned a previous Accord, Odessey, CRV and now my current Accord and my husband drives a new Pilot. I would have thought as a loyal Honda owner, I would be treated better as a customer. I have expressed my dissatisfaction with Jay Wolfe the last 5 visits and informed them this is their last attempt to fix my vehicle. I foresee me going to another service repair shop and them fixing the issue on the first visit, albeit paying out of pocket. I have previously never had any issues with Jay Wolfe but I have never needed them other then to purchase new vehicles or for routine maintenance. When their services are actually needed, they are proving to be unreliable and incompetent. More