
Jay Wolfe Toyota
Kansas City, MO

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In and out for service before I was even ready to leave! I was in and out for my service appointment before I was even ready to leave your very comfortable accommodations! Fresh coffee, juice, pastries, fru I was in and out for my service appointment before I was even ready to leave your very comfortable accommodations! Fresh coffee, juice, pastries, fruit . . . I don't even have to eat breakfast before I come. It was a delight to notice that my care was washed before I left! When I come in for an appointment I always set up an "office" space in one of your waiting areas and love the complimentary Wifi, comfortable setting, and the fact that no one bothers me (like happens when I'm in my office). More
Good service, not too pushy Service worker who I was working with was open about all the services my car was able to receive, but he wasn't pushy about services that were very ex Service worker who I was working with was open about all the services my car was able to receive, but he wasn't pushy about services that were very expensive. Never had an issue with service - always good quality. Wait room is always clean, good food at the complementary counter. More
GREAT PLACE GREAT FOLKS Jay Wolfe Toyota feels like family. They have always been honest with me and have kept my cars in great shape. They tell me when I need something and Jay Wolfe Toyota feels like family. They have always been honest with me and have kept my cars in great shape. They tell me when I need something and when I don't need what my friends or family have told me I do need. I love that place!!!! More
Excellent Service Thank you to Gabriel O'Brien and the service team at Jay Wolfe Toyota for taking great care of my Rav4 and me! Gabriel explained the services complet Thank you to Gabriel O'Brien and the service team at Jay Wolfe Toyota for taking great care of my Rav4 and me! Gabriel explained the services completed on my car and even helped me understand that my car needed a new battery and the warranty involved. Gabriel was friendly, helpful and knowledgeable. More
Torque converter issue John , the service rep, was very thorough with his explanation of the problem. He got a mechanic to assist and together they were able to explain in g John , the service rep, was very thorough with his explanation of the problem. He got a mechanic to assist and together they were able to explain in great detail what the car was doing wrong and why. The donuts and coffee were much appreciated as well. More
Extraordinary service I came in for a 20,000 mile standard service at opening hours (7 am). The service doors were opened not a moment later and I was helped right after pu I came in for a 20,000 mile standard service at opening hours (7 am). The service doors were opened not a moment later and I was helped right after pulling up. I had a large mark from a shredded tire tread from a semi truck I had hit on the highway a while ago on my front bumper. The reason why I'm writing this review is that the service manager (Mr. Juarez) offered to try and wipe it off (I didn't even mention it, he brought it up). Before I went to the waiting room, another employee managed to get 80% of it off, and John assured me he'd try to get more of it off before the service was over. Sure enough, after my service was completed in the amount of time Mr. Juarez told me it would take, I couldn't even notice the mark on my bumper and Mr. Juarez made no mention of it after my service, he just informed me at what mileage my next regular scheduled service would take place. Extraordinary service. More
Never disappoints We purchased our Sienna new in 2012 while working with Saman (fantastic service). It hasn’t been to any other service center. Not only does it run lik We purchased our Sienna new in 2012 while working with Saman (fantastic service). It hasn’t been to any other service center. Not only does it run like new but the customer service is top notch. I highly recommend following the recommendations from Jay Wolfe. They have done right by us every step of the way. I even insisted I must need new brakes by that point and they showed me I did not. They could have easily charged me for unnecessary work. Honest. Reliable. For this particular service visit I had all tires replaced. We did extensive shopping (even Black Friday) and couldn’t find better pricing. For the best we found on tires Jay Wolfe was able to sell us four, align, lifetime rotations and more. More
Service above and beyond other service department Jason Fischer was an excellent service manager. I was having a very bad day dealing with my husband who has Alzheimer's Disease. I got to Jay Wolfe fo Jason Fischer was an excellent service manager. I was having a very bad day dealing with my husband who has Alzheimer's Disease. I got to Jay Wolfe for my 30,000 maintenance which is a comprehensive visit and therefore a bit more expensive than a regular visit. When Jason told me what the cost would be unfortunately I was overwhelmed with the combination of challenges in my life. Jason was kind and caring in explaining which services could be delayed until a future visit. I have to think that he collaborated with the mechanics because instead of taking the usual 1 1/2 - 2 hrs the maintenance less than an hour. This saved me labor time and combined with the delayed filter changes made my visit much easier to deal with. He was so merciful and sympathetic. I would never consider going to any other dealership for my maintenance. More
Fast, easy and friendly. Dylan narrows down the car that I wanted. When I pulled up to the dealership, he had the car already outside for me to test drive. Signing process was Dylan narrows down the car that I wanted. When I pulled up to the dealership, he had the car already outside for me to test drive. Signing process was fast and easy. Dylan also helped me with the features on the car. I will be recommending Dylan to my friends and family. More
Above and beyond I have always appreciated JJ’s attention to detail and he has gained my trust. He went above and beyond to take care of me and my vehicle. I have always appreciated JJ’s attention to detail and he has gained my trust. He went above and beyond to take care of me and my vehicle. More