My car had just recently told me it was almost time for maintenance and we checked our mileage and it was pretty close. Then my husband had to take another vehicle to KC for some work, so we were going to have to take two vehicles anyway. I called and our service man, Randy, told me just to ask for him and to come on by. I had told him it probably would be later in the afternoon. When we got there, there was a line at the service. But we knew, since our trip was last minute that we would have to wait. It seemed to us that we didn't wait all that long. Everyone is always very friendly & helpful. Plus since we have another vehicle needing it's service as well...we will be bringing it in on Thursday and he said to come on by. It is nice to know that we can do that. Since we live 1 1/2--2 hrs. away, we don't always know when we might be coming to the city. So it's nice that we can bring our vehicles by at our convenience. Thanks again! Plus it's always nice to see our salesman Fadil & have a short visit too. He never fails to see us in the lounge when we are there for service.