Jay Wolfe Toyota

Bad wheel bearing. I came in knowing the car had a bad left-front wheel bearing, having first gotten a diagnosis at tire store where tires were purchased. Toyota service I came in knowing the car had a bad left-front wheel bearing, having first gotten a diagnosis at tire store where tires were purchased. Toyota service confirmed diagnosis and promptly made the repair. More

Suggestion for Improvement Everyone was friendly and knowledgeable. However,it is very difficult to receive an update for the progress of the services if you drop the car off. Everyone was friendly and knowledgeable. However,it is very difficult to receive an update for the progress of the services if you drop the car off. My experience yesterday was that I had a chance to get a ride to pick up the car over the Noon hour but I could not find ANYONE either by phoning various direct and general phone numbers, texting or emails. I felt bad bothering someone simply asking for an update. Suggestion: When a customer leaves a car for service they are given a number. Have the service progress available online. Another consideration is to develop a android and apple apps but that is not absolutely necessary. If the progress is online everyone including receptionists and the customer could have access to that information. Also, I have corrected my contact information a number of times but yet Alexzandra contacted my ex-wife yesterday about my repairs. You seem to have computer servers that don't communicate with each other. Why don't you fix this? More

long wait I brought my Camry in for a state inspection. Even though I had an appointment, I had to wait almost 2 hours. If I had a doctor who made me wait that I brought my Camry in for a state inspection. Even though I had an appointment, I had to wait almost 2 hours. If I had a doctor who made me wait that long, I would find another doctor. If a customer has an appointment, his car should be attended to at the appointed time. More

Oil change - Quick and efficient Went in for oil change, - Servicece performed in a timely manner. Received info on reminder maintenance. Staff is always helpful and friendly. Good Went in for oil change, - Servicece performed in a timely manner. Received info on reminder maintenance. Staff is always helpful and friendly. Good Experience. Thanks! More

Great service. A little pricey but worth it! First service experience was good. Purchased my Certified Pre-owned 2015 Toyota Camry from there and was a good experience overall. Previously had First service experience was good. Purchased my Certified Pre-owned 2015 Toyota Camry from there and was a good experience overall. Previously had difficulty replacing the keyless entry ring because the "key guy" was never in or changed the days he was in. Came in for 40,000 maintenance, service was fairly quick for the amount of people waiting. They tried to add some additional maintenance that I could not afford at the time, told them no thanks and they were not pushy about it. Free food and beverages are always nice in the waiting area and it is nice to take your vehicle to someone who knows Toyota and what they are doing! While it may be pricier than other automotive shops, it is probably worth the cost for anyone with a Toyota less than 10 years old. More

Great service They are great, service our car & truck while we wait in lounge and get to eat and watch tv washed the truck afterwards were quick They are great, service our car & truck while we wait in lounge and get to eat and watch tv washed the truck afterwards were quick More

Good experience My customer rep was very helpful. Explained the maintenance schedule for my RAV4 clearly and professionally. Appears to be a well-run operation; gives My customer rep was very helpful. Explained the maintenance schedule for my RAV4 clearly and professionally. Appears to be a well-run operation; gives me confidence that I'm getting good service. More

Wait time I had a scheduled appointment and waited one hour and 55 minutes to have my oil changed and tires rotated. Not service rep's issue I had a scheduled appointment and waited one hour and 55 minutes to have my oil changed and tires rotated. Not service rep's issue More

5000 mile service I called and made an appointment for my 5000 mile service. When I called, I was told it would take around fifteen minutes. Even with my appointment, I I called and made an appointment for my 5000 mile service. When I called, I was told it would take around fifteen minutes. Even with my appointment, I was there an hour and a half. More

Everything was explained prior to service. Very helpful The whole experience at the dealership was pleasant. They go out of their way to make your time there bearable. Thank you for making the time fly. The whole experience at the dealership was pleasant. They go out of their way to make your time there bearable. Thank you for making the time fly. More