Jay Wolfe Toyota

50,000 mile maintenance visit 7/7/17 This appointment, like all others in the past (roughly 15 years), was pleasant, efficient, and satisfying, The service representative was thorough and This appointment, like all others in the past (roughly 15 years), was pleasant, efficient, and satisfying, The service representative was thorough and informative as well as gracious. This kind of thing has characterized all our experiences at Jay Wolfe in the past, from service to sales. Thanks. More

Great service The job was done timely and good price I have been going to this shop for more than 7 years and they always delivered excellence The job was done timely and good price I have been going to this shop for more than 7 years and they always delivered excellence More

Poor Customer service When I purchased my 3rd Land Cruiser, I made sure that I put in my contract that I would have a loaner car when i brought my car in for service. If i When I purchased my 3rd Land Cruiser, I made sure that I put in my contract that I would have a loaner car when i brought my car in for service. If it's under 30 minutes I would happily wait, but it's not. Yesterday when I brought my car in for a routine oil change they told me it would take 1 1/2 hours minimum. So I asked for a car. Jason tried to get it done in a timely manner, but 45 minutes later and many times asking where it was, they finally had a car and Stephen acted like I was really bothering him. He was not happy. Darryl was great when it finally got to him. He followed us to a gas station to put some gas in the loaner. He was good. Also, normally I thought my tire rotation came with the balancing. This time it was $34. so I went ahead and did it, thinking I would check on it when I went home. But.......I don't think they even rotated them and if they did, they did not balance them. When I brought it in, every tire had a different amount of air. I thought they would take care of it when they rotated them. My service guy and the paperwork all said that the tires had 35 lbs. in each. I checked them before I left the parking lot, they were all the same as they were when I brought it there, the same different lbs. I paid for a service that I did not get. We have bought 7 cars from Jay Wolfe over the years, 3 of them were landcruisers, the most expensive car they sell . My grown children have bought 2 after that on their own there. Sadly, I will not go there to by my next one. The customer service is awful!!! The service has gone way downhill and I am completely dissatisfied with my last visit. I hope that $34 was worth it to them cause I won't buy another car from them because of it. I despise dishonesty. And that is exactly what they were.....dishonest. More

Service and sales I don't mind doing these surveys but not the 25 word minimum. Tony is consistently friendly and efficient. I especially recommend Paul Anselmo for a I don't mind doing these surveys but not the 25 word minimum. Tony is consistently friendly and efficient. I especially recommend Paul Anselmo for a salesperson. He is excellent. More

Trust and Honesty I have relied on the Jay Wolfe Service Dept for over 15 years and keep coming back because of their professionalism, trust and honesty. Randy Borgma I have relied on the Jay Wolfe Service Dept for over 15 years and keep coming back because of their professionalism, trust and honesty. Randy Borgman has given your dealership a good name and kept my 2001 Toyota running and in good shape. Now I have a new Toyota and am once again back under his watchful eye. I appreciate Randy's honest and trustful opinion on what my car will need in the future because his past performance is without blemish. Thank you for providing such a reliable service department. It means a lot to a 77 year old senior. More

Clean, friendly and courteous I enjoy the lounge area and having a snack while I waited. The waiting time was an hour but I did have appointment and they did say the wait was an h I enjoy the lounge area and having a snack while I waited. The waiting time was an hour but I did have appointment and they did say the wait was an hour More

Excellent care I had my 25,000 mileage care as well as paint touch ups. Paint was past my 12 month protections but the prices were reasonable for touch-ups. I can ba I had my 25,000 mileage care as well as paint touch ups. Paint was past my 12 month protections but the prices were reasonable for touch-ups. I can barely see my scratches anymore. More

Not quiet up to excellent service I've come to expect I have generally had excellent service at Jay Wolfe. This time no one met me at my car, when I went into the service area the only available person wa I have generally had excellent service at Jay Wolfe. This time no one met me at my car, when I went into the service area the only available person was looking at his phone, apparently texting, while customers were waiting. After that everything was fine, but the initial experience was a little off putting after my previous experience. More

100,000 Camry Service Did late Friday walk-in to arrange for services on Saturday. Dropped vehicle at recommended time. Service completed and notice received before o Did late Friday walk-in to arrange for services on Saturday. Dropped vehicle at recommended time. Service completed and notice received before originally estimated time. THANKS RANDY, and THANKS to the shop crew. More

Happy regular customer Car was ready on-time with all needed work done at a reasonable cost. We highly recommend Jay Wolfe Toyota's service department. We will be back. Car was ready on-time with all needed work done at a reasonable cost. We highly recommend Jay Wolfe Toyota's service department. We will be back. More