Jay Wolfe Toyota

Excellent customer service Can depend on the best in customer service in all areas. All employees dedicated to providing a friendly professional degree of taking care of the cus Can depend on the best in customer service in all areas. All employees dedicated to providing a friendly professional degree of taking care of the customer More

Always a Pleasant Experience Friendly knowledgeable technicians plus lunch and wifi. I look forward to coming because I will be on top of my service and ahead of anything that m Friendly knowledgeable technicians plus lunch and wifi. I look forward to coming because I will be on top of my service and ahead of anything that might go wrong. Lunch doesn't hurt either and I can catch up on my email as I wait. More

New car purchase I feel the overall experience was very good to excellent. I had a new sales person, Austin, who did not know everything but was willing to find out t I feel the overall experience was very good to excellent. I had a new sales person, Austin, who did not know everything but was willing to find out the answers to questions that he did not know. The finance part of the sale went rather quickly, though there were a ton of documents to sign. My previous car did not have the keyless feature or a backup camera. I did not know that I didn't really know how to use these features but a friend showed me the next day, so that is one area that Austin might go over and not assume that people know how to use these options, but he did ask, several times "any questions" so I was given opportunity to ask but I didn't know enough to ask the questions. I understand that it is only his second week on the job, but maybe he could suggest to customers "lets take a quiz" or the like to check the customers understanding of the technology then teach them if they obviously do not know the answers, like I would not have known. After speaking with some friends, the safety package that I didn't get seems to be not needed, so now I'm glad I didn't spend extra money on it. I did find a Youtube video on the backup camera too, so you might have some suggested videos to watch and provide a handout to customers. I do this in my job and people like being able to Youtube stuff at home to reinforce their learning. More

A good experience for a low-tech person You have always taken good care of my old 2006 Prius, and I have no doubt that you will do the same for my new PriusC. I appreciate that everyone expl You have always taken good care of my old 2006 Prius, and I have no doubt that you will do the same for my new PriusC. I appreciate that everyone explains everything and does not talk down to me because of my gender. And I am confident that you suggest repairs only when they are needed. When my loyal old Prius was totaled and I needed a new vehicle, you helped me make the transition and did not add to what was a very stressful situation. I am not basically a car person, but I always feel comfortable at your establishment. More

quick and painful i work down the street I did not buy my new truck there..But they are very willing to do all my free services for me..very convenient i work down the street I did not buy my new truck there..But they are very willing to do all my free services for me..very convenient More

Oil Change and rotation Everyone is always nice and helpful. Quick service in and out when I had to get to work. Girl in the refreshment area was very friendly Everyone is always nice and helpful. Quick service in and out when I had to get to work. Girl in the refreshment area was very friendly More

Great Service I received very quick service in a timely manner when I had received last minute notice that I had to go out of town. Quality service and very polite I received very quick service in a timely manner when I had received last minute notice that I had to go out of town. Quality service and very polite, responsive service assistant. More

Airbag recall/oil change/ wiper blades The service was excellent - done in under two hours. There was no charge for airbag replacement. The wiper blades are high quality. They washed the The service was excellent - done in under two hours. There was no charge for airbag replacement. The wiper blades are high quality. They washed the car - looks terrific. They checked the hoses, and recommended the tires be rotated. More

bulb replacement Extremely friendly, very attentive and knowledgeable of what information I needed to be given. I did not have to ask several questions in order for m Extremely friendly, very attentive and knowledgeable of what information I needed to be given. I did not have to ask several questions in order for me to know future information. The job was completed with quick turn around. More

New Tires and Scheduled Maintenance An unpleasant experience (purchasing 4 new tires) turned out to be a very pleasant experience. Very professinal service, even including the transporta An unpleasant experience (purchasing 4 new tires) turned out to be a very pleasant experience. Very professinal service, even including the transportation provided to and from my work. I greatly appreciated the effort to save me money on the tires, and the fact that there was no charge for the battery cleaning. Due to this excellent service, I didn't really mind spending my money on tires! More