Jay Wolfe Toyota

Tony Toy - Long Trip Checkout turned into Electrical Problem I'd broken my wrist and brought my 06 Highlander Hybrid to JWT for a checkout because I was going on a long driving trip from Kansas City to Colorado, I'd broken my wrist and brought my 06 Highlander Hybrid to JWT for a checkout because I was going on a long driving trip from Kansas City to Colorado, where I intended to car camp for the duration of the training and seminars I'd paid for over a year ago. JWT checked the car over and found it to be in good shape except for a few things to be repaired, one of which I approved to be done. Thereafter, I had a coupon for a thorough car detailing. Somewhere in the midst of the detailing, though, something was done to cause the hazard lights to come on but not go off plus the air conditioner was blowing full blast. JWT couldn't find a way to reset the electrical unit and didn't recommend me driving the car to Colorado with those problems. Tony Toy, on behalf of JWT, stepped up and readily took responsibility for the electrical problem in the navigation/radio/air conditioner part. JWT found and installed the replacement part, at their cost, plus they put me into a loaner car for the drive to Colorado, plus they deducted the cost of my lodging in Colorado from the car repair balance. While I was in Colorado, JWT got my car repaired sooner than I'd expected. I found no reason to be upset about what happened at JWT (accidents happen, i.e. broken wrist) and JWT totally did right by me. Tony was always very friendly and accommodating to me. Many thanks to Tony and his supervisor for providing what I needed to get to Colorado and for repairing my car! Tony even got my CDs out of the defective electrical unit and transferred my GPS settings to the new electrical unit! Unfortunately I left a book on CD in the loaner car's CD player but I'm sure that JWT will allow me to retrieve that. More

Efficient I love the online scheduling. John explained what I needed and why and answered my questions. I love the online scheduling. John explained what I needed and why and answered my questions. More

recall Gabriel was very professional and courteous and answered my questions. The waiting room with coffee, etc. is very nice too. Thanks for having such a n Gabriel was very professional and courteous and answered my questions. The waiting room with coffee, etc. is very nice too. Thanks for having such a nice facility to go to. More

Friendly All the staff at the service department are very friendly and professional. They always tell me if I might need something done to my truck in the upco All the staff at the service department are very friendly and professional. They always tell me if I might need something done to my truck in the upcoming months so I can plan for the repairs. Would not take my truck anywhere else. More

2015 Trade In All the staff were very friendly and I was glad it took a shorter time to complete the paperwork and drive off our new truck. Thanks Jay Wolfe Toyota! All the staff were very friendly and I was glad it took a shorter time to complete the paperwork and drive off our new truck. Thanks Jay Wolfe Toyota! More

John Juarez was very helpful and friendly! John was very helpful with what we needed! He was friendly and knowledgable PLUS he speaks Spanish!!! John was very helpful with what we needed! He was friendly and knowledgable PLUS he speaks Spanish!!! More

My first Toyota Care appointment Josh was accurate and quick to get my new car in. We are sticklers for our timely maintenance. Also the cafe had outstanding snacks while you wait. He Josh was accurate and quick to get my new car in. We are sticklers for our timely maintenance. Also the cafe had outstanding snacks while you wait. Her service was impressive! More

Easy Quick Service This dealership consistently offers quick convenient service. They always get me in at my appointment time, get me out quickly and offer us a snack w This dealership consistently offers quick convenient service. They always get me in at my appointment time, get me out quickly and offer us a snack while we wait! Even my kids don't mind being dragged along! More

service dept. feedback very good service department and waiting area.no one better! I liked the web site for making my appointment for maintenance an easy process. also free very good service department and waiting area.no one better! I liked the web site for making my appointment for maintenance an easy process. also free car wash was nice. More

Josh was very respectful and honest. The employee that helped me (Josh) was courteous and efficient. He told me that my car would be done in a certain amount of time and when it wasn't, h The employee that helped me (Josh) was courteous and efficient. He told me that my car would be done in a certain amount of time and when it wasn't, he gave me a discount on my next visit. I really appreciated this. I will definitely continue getting my service done there. More