Jay Wolfe Toyota

Customer experience The salesman I worked with, Alex was good to work with. He was kind and walked through the details of the car with me. The sales experience was fine a The salesman I worked with, Alex was good to work with. He was kind and walked through the details of the car with me. The sales experience was fine and I think Alex did his job well. The issues I had that made my car buying experience less than stellar was with the finance manager, Rena. As a first time buyer there was a definite lack of education provided regarding the purchase process. I was not informed there was a cap on the amount of money you could put on a debit card at a dealership. I felt judged for not knowing this. When I came back to the dealership with a very large check there were 2 very condescending comments made about how I should get checks of my own for future reference. Rena said several times while going over the paperwork that one of her priorities was customer retention. She wanted to make sure that people continued to value the service they received. Based on my experience with her, Jay Wolfe did likely lose a customer. I want to make it clear, the sales experience was fine. However I felt the condescending manner of the Finance Manager was unacceptable. More

40k miles maintenance Very friendly and helpful staff. Jason Fischer helped me. Very professional and informative. Makes these types of appointments so much easier! Als Very friendly and helpful staff. Jason Fischer helped me. Very professional and informative. Makes these types of appointments so much easier! Also my 4-runner was ready ahead of schedule. More

Regular maintenance Jay Wolfe Toyota always provides professional, courteous service and the concierge waiting area isa great plus factor making the waiting time very ea Jay Wolfe Toyota always provides professional, courteous service and the concierge waiting area isa great plus factor making the waiting time very easy and comfortable More

Accommodating I was on a very tight time frame, and they made it work! They went out of their way to accommodate me with my work schedule. I was on a very tight time frame, and they made it work! They went out of their way to accommodate me with my work schedule. More

Great experience with Jay Wolfe Toyota. This is my fifth Toyota and my experience with Quentin has been great. I recommend him for all my vehicle needs and he has been with Jay Wolfe Toyota. This is my fifth Toyota and my experience with Quentin has been great. I recommend him for all my vehicle needs and he has been willing to help even after my purchase More

Oil change and air filters Everyone was extremely helpful from John our advisor to the person providing refreshments and snacks. John showed me the condition of the filters and Everyone was extremely helpful from John our advisor to the person providing refreshments and snacks. John showed me the condition of the filters and asked if I wanted them replaced. I did and appreciated bringing it to my attention. This is typical of the great service provided which is always done in a friendly and professional manner. More

Easy Internet Purchase Internet sales staff was very responsive and fast to deal with. Once the deal was made a salesman took over and completed the sale. Great dealing Internet sales staff was very responsive and fast to deal with. Once the deal was made a salesman took over and completed the sale. Great dealing with both, the process has fast efficient and honest. They gave numbers quickly and stuck to the numbers without playing the games some dealers play. The finance person showed some attitude, when I declined the extra warranty. Other than that it was a great experience. Would recommend to my friends. More

Eventful Staff was great even though it took me 3 visits to finally making up my mind to purchase a new vehicle - I will definitely purchase my next car from J Staff was great even though it took me 3 visits to finally making up my mind to purchase a new vehicle - I will definitely purchase my next car from Jay Wolfe More

Great service Saman was very helpful and easy to work with and I love my Altima! Rena made the financial aspect very painless and easy. We loved jay Wolfe Saman was very helpful and easy to work with and I love my Altima! Rena made the financial aspect very painless and easy. We loved jay Wolfe More

Reasonable Wait - Not too many upsells Wait was reasonable, about an hour and a half with an appointment. They did suggest a couple filters changed that I probably could have changed myself Wait was reasonable, about an hour and a half with an appointment. They did suggest a couple filters changed that I probably could have changed myself and saved the convience fee but that’s to be expected at a dealership. They didn’t try to up sell me on anything else which I appreciate. More