About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Jay Wolfe Toyota of West County - Service Center

4.8

1,803 Lifetime Service Reviews

14700 Manchester Rd, Ballwin, Missouri 63011

1,803 Reviews of Jay Wolfe Toyota of West County - Service Center

Sort by Write a review
November 13, 2018

"Great Service Center"

- Alisha

I love Jay Wolfe Toyota service center. I have been coming here for years and I refuse to go anywhere else. They are very thorough and always explain any issues my car is having. I recommend them to all my friends and family!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Jay Wolfe Toyota of West County responded

Hi Alisha, we're delighted that we have earned your business. It's truly our pleasure to ensure a one-of-a-kind service experience for you. Our friendly and knowledgeable team are always happy to help you and take care of your vehicle. We invite you back anytime for your vehicle needs.

November 10, 2018

"The New Gold Standard for Dealerships"

- Steve

Our buying experience at Jay Wolfe was by far the best that we’ve had, and now we can say the same about their service department. Scheduling was easy, their staff was exceptionally friendly & informative about what they did/found, and their waiting lounge (huge and luxurious) puts the whole experience over the top. Can’t recommend enough and we will be back for all future service work!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 11, 2018 -

Jay Wolfe Toyota of West County responded

Hi Steve, thank you for sharing your one-of-a-kind experience with us! We truly appreciate that we have earned your recommendation. Your satisfaction is our top priority. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We look forward to serving you again in the future.

November 09, 2018

"Great Service"

- drs65

Informative, professional, and straight forward, as always. I've been with Jay Wolfe for many years. The Service Department is top shelf. Best in class.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 11, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for reviewing us! Our customers are our top priority; therefore, we are delighted to hear that you always have a top-notch service experience with us. Thank you for your business and loyalty. We look forward to your next visit!

November 09, 2018

"Amazing Service"

- Aforce

The service department is top notch! They had me in and out in a timely manner, but long enough that I could enjoy the bistro area. Mark and Kyle were great and took such good care of me! Thanks, guys!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kyle in service
Nov 09, 2018 -

Jay Wolfe Toyota of West County responded

Hello there, Thank you so much for taking the time to leave us a five-star review! Our customers are #1 and we are so happy to learn Pam has provided you with exceptional service. We are really glad to hear you enjoyed our Bistro as we are the only dealership in St. Louis that offers complimentary breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. Let us know if there is anything we can do for you. We hope to see you in the near future!

November 08, 2018

"Uneventful service"

- Toyota fan

Great service as always. Pam even fixed my cup holder as she checked my vehicle in. The service wait seemed short because of the snacks at The Bistro and the massage chairs:)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 09, 2018 -

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback! We are thrilled to know that you had an experience like no other and that you enjoyed our Bistro and massage chairs. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers! Thank you for your review and we look forward to seeing you again soon.

November 08, 2018

"Shuttle service driver was great"

- timmiebe

I was skipped over by Kevin when dropping my car off who took a customer who he said was simply checking out which was upsetting. Brandon took care of checking me in and was great to work with and the shuttle driver was exceptional nice and made up for the visit.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
November 07, 2018

"Kevin was very helpful!"

- Sensibaugh

I’ve been servicing my Toyota’s @ Jay Wolfe for over ten years. Always a positive experience. This week Kevin explained all that needed to be done, how long it would take and kept me informed. He also fixed my back hatch and even took the time to show me how to adjust it myself. I will request Kevin in the future, always.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jay Wolfe Toyota of West County responded

Hello Sensibaugh, Thank you for sharing your great experience with Kevin! Our customers are our top priority and we couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. We appreciate your business and invite you back whenever you need help. We hope to see you again soon!

November 07, 2018

"Great service, friendly store"

- Tineli

I like the costumer lounge with the Bistro and the round tables with the variety of phone chargers but also the comfortable leather seats which help make your waiting experience seem shorter. The technician virtual video updates are awesome and I really like the texting back and forth with the adviser with updates on my car instead of him chasing me down around the lounge, showroom or bathroom :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 07, 2018 -

Jay Wolfe Toyota of West County responded

Hi Tineli, Thank you so much for taking the time to share your great review! We are thrilled to learn you had an experience like no other and enjoyed our lounge and Bistro! We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Let us know if there is anything else we can do. We invite you back anytime you need help.

November 05, 2018

"75K Service"

- toyotabound

My service appointment was very satisfactory. I was offered a loaner vehicle as well. The tire pressure light came on a couple of hours after leaving the dealership. I was asked to bring it back in and the issue was resolved expeditiously.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to post a review! We're always happy to help you and take care of your vehicle. Your satisfaction is always our top priority, so it was our pleasure to serve you. Please come back anytime if our friendly and knowledgeable staff can help you with anything else.

November 04, 2018

"15,000 miles service"

- Jrb0814

Amazing that my car with only 14,800, 1 and a half years old and always taken care of, needed a camber bolt to correctly align the front right wheel to correct specs. Service Manager correctly completed the work for free after I questioned the bill.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 05, 2018 -

Jay Wolfe Toyota of West County responded

Hi, We are always happy to be of service to our customers as we are here to help you! Thank you so much for sharing your service experience with us and we look forward to your return visit and making sure you are always our priority!

1
...
1 - 10 of 1,803 results