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Jay Wolfe Toyota of West County - Service Center

4.8

1,866 Lifetime Service Reviews

14700 Manchester Rd, Ballwin, Missouri 63011

1,866 Reviews of Jay Wolfe Toyota of West County - Service Center

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January 19, 2019

"Service on time"

- jlb819

I made an appointment on line. I had to change my appointment time, no problem. I showed up a few minutes before my appointment and they were ready for me. Promised time for service was one and a half hours. They were done before the promise time.

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Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniel Ruckman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michele in the Bistro
January 19, 2019

"Average "

- Dylanhuynh1

The technician turn off the hatch back I couldn’t open I have to drive back the dealer to turn on again I wasted 1 hr drive back

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Recommend Dealer
Yes
Employees Worked With
January 19, 2019

"RAV4 Service"

- RAV4 Service

Service was Excellent. Thank You to the Superb Jay Wolfe Service team. All my services to date have been very smooth and easy. Thank You.

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Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 16, 2019

"In and out"

- Aforce

I came in on a Monday and was in and out in less than an hour. They had parts in stock and Mark was very helpful!

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Recommend Dealer
Yes
Employees Worked With
Mark Hurt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 17, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your five-star experience with us! We're happy to hear our team met your expectations. We invite you back to experience the level of customer service you saw with our Parts Department in any other of our departments. Have a great day!

January 15, 2019

"Great as always"

- Michelle T

Everyone is always friendly, efficient and articulate. Pam, one of my favorites, was the service rep who assisted me. She knows her stuff! Thanks to all.

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Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 18, 2019 -

Jay Wolfe Toyota of West County responded

Michelle, Thank you for sharing your review and feedback with us! We are always happy to hear from our customers and know that they had an exceptional experience with us. We will make sure to thank Pam for ensuring a one-of-a-kind service experience, and we invite you back for any needs or questions!

January 11, 2019

"Great Service!"

- Claire

Although it is not the fastest service in the world, it more than makes up for it through quality of service and amenities. I love the fact that there is a complementary wash if you go in for maintenance.

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Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 12, 2019 -

Jay Wolfe Toyota of West County responded

Claire, we appreciate the great feedback. Every time you are here, we want to offer you an experience like no other. We're excited that you were able to experience our quality service while enjoying our one-of-a-kind amenities like our Bistro and spa-grade massage chairs. We invite you back anytime!

January 09, 2019

"Top notch Work and great customer waiting area"

- STLVET

I have been to this dealership numerous times and have never had any problem with their work. In the past I have used other auto repair shops and many times been dissatisfied with their work. They have the best customer waiting area I have experienced with free internet with charging stations and free food, snacks, and beverages. Jaw Wolfe has never told me I need work done to my auto that was in fact not needed. I have had that problem with several other auto repair shops. Save yourself the time, aggravation and money and go to Jay Wolfe.

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Recommend Dealer
Yes
Employees Worked With
Thomas Mitchell
Jan 11, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for the amazing recommendation. We are always happy to help with any of your automotive needs. Honest and transparent transactions are a top priority to our team. We look forward to your next visit.

January 08, 2019

"25,000 Mile Service"

- SML

Extremely easy to schedule my visit on-line. Promptly greeted at the dealership. Service was completed as promised. Received good information on the car, but no pressure to do things that did not need to be done today. Great lunch in the waiting area, too.

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Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 11, 2019 -

Jay Wolfe Toyota of West County responded

Hello, It's great to know that you had a great experience with us! We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. We invite you back and hope to see you again soon!

January 07, 2019

"Quick and efficient"

- JulieCru

Jay Wolfe did a routine check on my Toyota. They did the job quickly and efficiently. I waited in the lounge which was comfortable and clean.

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Recommend Dealer
Yes
Employees Worked With
Mark Hurt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 07, 2019 -

Jay Wolfe Toyota of West County responded

Hi JulieCru, We appreciate your business! Efficiency is a top priority of ours. Thank you for the positive feedback.

January 06, 2019

"Excellent service. "

- Dr.M

The service was excellent. Professional, thorough, and the price is fair. I’m hoping they will replace a glovebox under warranty. The service and the reliability of Toyota is what will keep me buying Toyota even though there are compelling vehicles from other manufacturers.

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Recommend Dealer
Yes
Employees Worked With
Jan 07, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your excellent review with us! We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers, and we look forward to continuing to provide the best services to you. Please do not hesitate to reach out to us for any further needs or questions!

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