
Jeep Chrysler Dodge RAM of Ontario
Ontario, CA
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The sale process was trouble free and was carried out smoothly. The closing process with finance took longer than it should (over 40 minutes) and we were paying cash. They said they got busy all of a sud smoothly. The closing process with finance took longer than it should (over 40 minutes) and we were paying cash. They said they got busy all of a sudden. The warranty sale process was a little over done as well. More
Had to pay out of pocket for a tow due to one of my hoses in my Durango had gave out and barely over 17,000 miles. I got my car brand new 0 miles. The roadside assistance thru warranty never showed up after in my Durango had gave out and barely over 17,000 miles. I got my car brand new 0 miles. The roadside assistance thru warranty never showed up after a 6 hour wait that's why I had to pay out of pocket. In service they were very rude and tried to charge me at first for what had happened to my car smh..very unprofessional...the guy only offered me 1 day to get a rental when another worker told me it was up to 5 days cuz my car was supposed to be up to 5 days in shop. I honestly think they didn't check my car they just replaced the hose that was done but my car still smells like coolant and they didn't clean the mess that was in bottom of the car. Now since I got my car towed my car seems like the tires are rubbing against something when I turn. Im a loyal customer who has purchased 4 cars from dodge of Ontario and honestly I'm disappointed from the service I had received. I sure do hope they actually check my whole vehicle and take care of me as a customer how a professional business should do. Not all staff is bad there's some that I highly recommend for being professional and taking care of there customers. More
David Saad is the guy to see…exceeded all my expectations when buying my new challenger from him at this dealership. He even went out of his way and picked me up from my house to buy my new car! Can’t wait t when buying my new challenger from him at this dealership. He even went out of his way and picked me up from my house to buy my new car! Can’t wait to send all my friends and family to him for their next car purchase! More
Engine replaced because of a bad lifter but they didn’t replace belts & hoses nor offer the option! At less than 4k miles engine burning oil,Fontana dodge replaced part at no cost!.Less than 10k miles ,eng replace belts & hoses nor offer the option! At less than 4k miles engine burning oil,Fontana dodge replaced part at no cost!.Less than 10k miles ,engine hoses leaking coolant and requested coverage but denied by Ontario dodge.You think they would of covered or replaced since they warrantied engine! My fourth dodge from same dealer, very unhappy!!! More