Jeep Chrysler Dodge RAM of Ontario

Would not recommend,I purchased my 2014 Jeep Wrangler Would not recommend, I purchased my 2014 Jeep Wrangler from Ontario Dodge as a new vehicle. The sales experience was first class. The issue that has Would not recommend, I purchased my 2014 Jeep Wrangler from Ontario Dodge as a new vehicle. The sales experience was first class. The issue that has ruined that experience has been the service department. My Jeep has 26,645 miles on it and has been in the service department 7 times for warranty issues. Four of those visits have been for the air conditioner. Since the day I bought it the air conditioner has had a very slow leak. The service department has been incapable of fixing it so they recharge it and send me on my way until it leaks out again. On 2/6/20 my Jeep was in for an unrelated warranty issue for 2 weeks. At that time, I asked the service advisor to check the refrigerant level. He refused to do so. Now warm weather is here and the AC is out of refrigerant again. On 4/28/20 I drove to Ontario Dodge and asked if they would recharge the AC again until I could get the vehicle in for a service appointment. Again, the service advisor refused and instructed me to make an appointment. I made an appointment for 5/4/20 at 7:00 AM. I arrived at 7:00 am and waited in line until 8:15 am when service advisor Brittney M took my vehicle in. There were quite a few upset people in line for their 7:00 am appointments. I had purchased the Mopar lifetime warranty which includes a rental car for warranty related issues. Ontario Dodge contracts with Enterprise Rental for their rental cars. When I requested a rental car I was told by Brittney that Enterprise was closed and she was unable to provide me a rental. I called Enterprise and found that they were indeed open for business. I also found that Enterprise was no longer doing business with Ontario Dodge due to lack of payment by Ontario Dodge. Brittney was not honest with me. I left the vehicle there hoping they would do the right thing and get on it. The vehicle was there for the entire day and most of the next day, It was never looked at. I decided to remove the vehicle from Ontario Dodge and take it to another dealer. John Elway Dodge was able to fix the air conditioning. John Elway’s service was first class. I will recommend them in the future. Ontario Dodge had opportunities to do the right thing and failed to do so. Not sure if they take in to many cars, incompetence or complacency. It’s unfortunate. Former customer. More

I love this place it has amazing service and the staff are friendly and helpful. The cars are incredible, such a great place to buy your dream car. are friendly and helpful. The cars are incredible, such a great place to buy your dream car. More

Service Advisor Carl Mills was very helpful and explained my service issues perfectly. Found broken drain plug on radiator and Carl got the work approved through Chrysler to replace my radiator. my service issues perfectly. Found broken drain plug on radiator and Carl got the work approved through Chrysler to replace my radiator. More

Bought a Ram 2500 went here to buy if I liked the price , well I did the salesman Juan and sales manager Rodney took care of me . I felt good after the purchase no hangover ,would buy again no problems !!!!! well I did the salesman Juan and sales manager Rodney took care of me . I felt good after the purchase no hangover ,would buy again no problems !!!!! RICK More

Jeep Chrysler Dodge Ram of Ontario has provided me and my family the best car buying experience we have had in a very long time. Great customer service with no stress or long wait times. This is my second vi family the best car buying experience we have had in a very long time. Great customer service with no stress or long wait times. This is my second visit, we loved our first experience so much, we decided to come back. I highly recommend Freddy Arvayo, for making our experience so great! More

Didn’t do anything Took my fiat 500e in with service prnd light on they had it for 5 days said they couldn’t find anything wrong charged me 171 dollars to do nothing dro Took my fiat 500e in with service prnd light on they had it for 5 days said they couldn’t find anything wrong charged me 171 dollars to do nothing drove car home check engine light back on same problem so I basically gave them money to do nothing they didn’t bother to investigate the problem they didn’t want to deal with it very rude service people just feel like they don’t care to fix the vehicle I have no idea what to do as I still can’t drive the vehicle and nobody wants or knows how to work on evs More

Carl is the Best I have been a Jeep /Chrysler owner since 2000, for 20 yrs Ontario Jeep has taken care of me and Carl has been there every step of the way . They alw I have been a Jeep /Chrysler owner since 2000, for 20 yrs Ontario Jeep has taken care of me and Carl has been there every step of the way . They always take care of me , Thank you Jeep Ontario More

Fast, friendly and professional I was greeted almost immediately by Karina and she had arranged for a rental car already, my appointment was scheduled properly and I was in and out i I was greeted almost immediately by Karina and she had arranged for a rental car already, my appointment was scheduled properly and I was in and out in a flash! They provided me with recall upgrades and a full service on my Dodge Ram Laramie Longhorn 1500. When I picked up my truck, the service manager (I didn't get his name) met me and completed my service transaction. Thank you all for being there for us during this very trying time we are experiencing and still maintaining great customer service! More

Exceptional Customer service after having a dreadful experience at an independent dealership, I was a bit hesitant to take my vehicle to a dealership I had never been to. I called after having a dreadful experience at an independent dealership, I was a bit hesitant to take my vehicle to a dealership I had never been to. I called in to Jeep Chrysler Dodge of Ontario and was quickly set up with a same day reservation. Once I arrived Dan (my new to go to Advisor) greeted me and began to explain what my options were, time frame, and offered to get me a shuttle back to work. Once the work was done, their concierge team rapidly brought my car to me giving me almost no wait time. I can definitely say I am glad I chose Jeep Chrysler of Ontario. Thank you Dan for making my visit flawless!!! More

Best service in San Berdino County I've taken my Jeep Grand Cherokee to three other dealers and their service and people sucked. I've had my fender scratched by other shops by the mecha I've taken my Jeep Grand Cherokee to three other dealers and their service and people sucked. I've had my fender scratched by other shops by the mechanics belt buckle and had to complain to get my car repainted. . It's all about the employees of the dealership. They make the customer want to come back. Ontario is a no stress, professional, experience and they listen to what the customer wants. Quality is worth paying a little more if you need to. Ontario is the best in So Cal. More