Jeep Chrysler Dodge RAM of Ontario

Glad I did the drive I went in for a oil change Saturday afternoon. I expected to be busy and it was but, Alex Ruiz made eye contact while on the phone with another custom I went in for a oil change Saturday afternoon. I expected to be busy and it was but, Alex Ruiz made eye contact while on the phone with another customer and assured me I was next. As soon he hangs up. He approaches me and ask how he could help. The interaction was pleasant. He made sure I knew where the restrooms where and offer a beverage. He was quick to let me know what my car needed and how long it would be. He would walk by and kept making sure I was ok. I live about a few miles from another dealership where I can get my service done but I rather do the drive and go to Ontario. (I'm still waiting for a call back from the service dept.which is a few miles away from my home) More

Excellent Service from Beginning to End Yesterday Alex did a great job of taking care of me in the service department. He demonstrated great communication and integrity concerning the car re Yesterday Alex did a great job of taking care of me in the service department. He demonstrated great communication and integrity concerning the car repairs. More

Great Server after Days of Waiting I have used this dealership for service for many years (since 2008). Always good service, friendly staff, that why I return each and every time. V I have used this dealership for service for many years (since 2008). Always good service, friendly staff, that why I return each and every time. Very nice looking showroom and a great place to wait for your vehicle while servicing. My one issue is the dealer is so busy, it takes days before they"BEGIN" work on your vehicle. In my case, I dropped my vehicle off Monday afternoon around 4 pm. It sat until Thursday afternoon before they started working on it. I picked up car Friday, later afternoon. Car runs fine. I will continue to use them but will insist on a rental if the car sits for more than 2 days of inactivity. Or I will go else where. More

Service Only thing I was disappointed in was when I picked up my car from shop I feel it should have been washed. It was filthy. They had my car for 3 days, i Only thing I was disappointed in was when I picked up my car from shop I feel it should have been washed. It was filthy. They had my car for 3 days, it should have been washed, otherwise service was great. More

You need more than one courtesy shuttle Excellent service, except the courtesy shuttle , I waited an hour , got tired of waiting, my wife had to pick me up. Receptionist called driver multip Excellent service, except the courtesy shuttle , I waited an hour , got tired of waiting, my wife had to pick me up. Receptionist called driver multiple times, driver kept on saying 20 minutes More

I went for oil change. This was my first time at this dealership. Alex helped me, and he was very friendly. He kept updating me on the progress of the service. I didn't wait This was my first time at this dealership. Alex helped me, and he was very friendly. He kept updating me on the progress of the service. I didn't wait too long although I was a walk-in. The waiting room was very comfortable. More

Comfort Zone Purchased a Jeep from Ontario Auto Center with additional upgrades. The team involved with my purchase did an excellent job. There were a few hiccups Purchased a Jeep from Ontario Auto Center with additional upgrades. The team involved with my purchase did an excellent job. There were a few hiccups and everything was handled very well. From the sales Luis Castro, finance Chris Aceves, orientation Marasol, and Kirk Irvine, service Dave Thornton all made it an easy purchase. I especially have to commend Dave Thornton from service and Dealer Manager Kirk Irvine for being at the top of their game. Kirk should be a Mentor for mangers at other dealerships.I shall always recommend Ontario Jeep as a go to for purchase and services. This is why I titled my short note "Comfort Zone ". More

AWFUL AWFUL AWFUL Negative Stars if it was Possible. Took my Jeep in to service a DEF issue. They re-flashed my computer and told me it was fixed. 56 miles later "Servi Negative Stars if it was Possible. Took my Jeep in to service a DEF issue. They re-flashed my computer and told me it was fixed. 56 miles later "Service DEF System See Dealer. Engine will not restart in XXX Miles" message came back. Returned the Jeep to them with an appointment on 3/14 and I am STILL waiting for them to complete the service. I do not receive updates from my "service associate" and have to call myself to check up on my service. I don't mind calling, but the service associate assigned to my Jeep is usually unavailable and my only option is to leave a message which she NEVER RETURNS! If they would just return my calls I would be alot more patient with them, but I have no clue when my Jeep will finally be repaired because they do not communicate with me. I have gotten to the point where I have been dealing with Jeep Customer support to get any answers from the Dealership now. It is ridiculous to think that i have a Jeep with 15,000 miles on it that I have been unable to drive for almost a MONTH! Get it together and at the very least just call me with updates and let me know why there is a delay and perhaps when the service is estimated to be completed. I would be much more understanding if they would just communicate with me. AWFUL AWFUL AWFUL Customer service. More

Sales and Service are EXCEPTIONAL! I am a new customer to JCDR of Ontario, and I have had a GREAT experience every time I visit this dealership. I have had my vehicle service twice here I am a new customer to JCDR of Ontario, and I have had a GREAT experience every time I visit this dealership. I have had my vehicle service twice here. Each time has been the best experience. Thank you More

Purchase experience was better that expected First time at this dealership and the experience was great from beginning to end upon entering the dealership the receptionist was very nice and calle First time at this dealership and the experience was great from beginning to end upon entering the dealership the receptionist was very nice and called a salesman to assist me. Oscar Arreola was the salesman called to assist me with my purchase inquiry. I originally went into the dealership interested in purchasing a used vehicle that I had seen online. Needless to say that Oscar and the team were able to go over and above to go beyond my expectations and I was able to purchase a new 2017 Jeep Patriot with so many more features than I originally expected. My experience with the dealership was great and I look forward to the continued business with service etc. for my new vehicle in the future. I would definitely recommend friends and family to the dealership. More