Jeff Belzer's Lakeville

WATCH THE FINAL NUMBERS…MAKE SURE THEY ARE WHAT YOU AGREED ON: Worked a deal with sales on a New 2023 Traverse Premier all done via email so I would have proof of the deal. I drove the 45 mins to thi AGREED ON: Worked a deal with sales on a New 2023 Traverse Premier all done via email so I would have proof of the deal. I drove the 45 mins to this location because they had the best price. I was warned by another dealership that the price was going to change when I got there. I laughed and thought he was just being bitter because I was going there for $800 more off. When I arrived the salesman met me outside by the vehicle we talk a little then went inside to his desk. At this time he showed me two papers from finance about payments. I told him these were very confusing and I didn’t understand them there were no interest rates just monthly payments and not for the amount I was going to put down. He said not to worry that finance would answer any of my questions. He then told me that I would get a survey in a couple days and if I didn’t give him a 10/10 that it was a fail and would count against him. When walking over to the waiting area I even joke with the salesman at Belzer about the other dealerships comment that the price would change and he said yeah we are a lot lower than other dealers. After sitting for a few minutes the business manager pulled me in to go over payments this is when I realized the price quoted in emails has now changed by close to $500 dollars. I showed the email to the business manager who stated that is not something he would handle that would be between the salesman and the sales manager. We were put back in the waiting room where they salesman came and talked to us stating when he quoted me it was the summit white color not the iridescent pearl. I showed him the email thread that I clearly stated I wanted the iridescent pearl he even sent me the information on that vehicle. I asked “what will be the price if I use the 2.1% I was $50,940.” I can’t remember the exact price he had on the sheet but it was right around $500 dollars more than what he quoted. He states that the new price was correct and that my email price was a “mistake”. I told him that I was not going to pay the extra $500 he stated he would talk to his sales manager. About 3 mins later the business manager comes in to tell me that he was there listening to the conversation between the salesman and the sales manager they will not give me the vehicle for the price quoted in the email. He stated this was a mistake and everyone makes mistakes and that they will not honor the price. They lost a sale and now believe me I will tell everyone I know to stay clear of this dealership. I truly hope this was a mistake and not a bait and switch move. I know $500 is not a lot but it is the PRINCIPLE of the situation. Please read other reviews on Car Gurus!!!! Check BBB reviews 1/5!!! More

Very good experience with Jon Krapu, he was very attentive and patient with us during the testing process and followed up afterwards which was great attentive and patient with us during the testing process and followed up afterwards which was great More

Pleasant experience, not pushy listened to my needs would not hesitate to recommend to friends and family not hesitate to recommend to friends and family More

Robert went above and beyond to make sure we got the best vehicle for our family! We are beyond grateful for his hard work and dedication to his customers! vehicle for our family! We are beyond grateful for his hard work and dedication to his customers! More

the dealership was clean . the sales personal was knowledgeable and helpful. I would by my next truck from this dealership. Ryan Hillesheim 5 stars the sales personal was knowledgeable and helpful. I would by my next truck from this dealership. Ryan Hillesheim 5 stars More

Tried working with Dan Volz but he wasent having it. Was going to pay cash for a vehicle and he blew me off. Dosent want to work for his paycheck I guess. Will never deal with this dealership ever. Was going to pay cash for a vehicle and he blew me off. Dosent want to work for his paycheck I guess. Will never deal with this dealership ever. More

Very well organized! process went step-by-step and very smoothly.,Large selection of vehicles. Price was very fair.. process went step-by-step and very smoothly.,Large selection of vehicles. Price was very fair.. More

Worked with Mike Voss and it he made the whole car buying experience a very enjoyable experience for my wife and I...a win in itself! :) Highly recommend! experience a very enjoyable experience for my wife and I...a win in itself! :) Highly recommend! More

My experience here was fantastic! Everyone truly went above and beyond- between my new lease, helping me when I decided not to trade in my original vehicle, and making it the least s Everyone truly went above and beyond- between my new lease, helping me when I decided not to trade in my original vehicle, and making it the least stressful as possible. Donny Abboud in sales and Jim McMahon in finance were great to work with. They were both incredibly kind, accommodating, and helpful. I will absolutely return here when my lease is up to get my next vehicle. More

What a great experience! Very relaxed atmosphere, never felt pressured! Would highly recommend them to anyone!!! Very relaxed atmosphere, never felt pressured! Would highly recommend them to anyone!!! More