Jeff Belzer's Lakeville

Sales rep was great, the rest of the process took forever Sales rep gave exactly what we asked for and made sure that we were taken care of including the kids! The process of finding the vehicle is great but Sales rep gave exactly what we asked for and made sure that we were taken care of including the kids! The process of finding the vehicle is great but we then had to wait forever for the vehicle to get ready and paperwork completed More

Dreading The Thought of Returning for Service I just bought a new F150 from Jeff Belzer's in New Prague. That experience was very good. I paid to get a bed liner installed when I bought the truc I just bought a new F150 from Jeff Belzer's in New Prague. That experience was very good. I paid to get a bed liner installed when I bought the truck. I started receiving emails from the salesman asking me if the Lakeville Service Department had contacted me about installing the bed liner. I kept saying no as I hadn't heard anything. The salesman had to contact the Lakeville Service Department himself to get them to call me to set up an appointment. This should have been a clue of what was to come. When I finally received the call, I was told it would take one day for the liner to be installed. I was told I would get a loaner. This was fine with me as I was told multiple times it would take one day to install the bed liner. I arrived for the appointment one hour early. The service department was extremely busy. A lot of vehicles were being dropped off for servicing. This should have been indication to me that they were overbooked. After waiting a bit, I got checked in. I was given a loaner car. I am 6'5." I was given a tiny Malibu. I was told I was lucky because it was brand new. I didn't feel lucky as I was too big for the car. The review mirror blocked my vision. I could not see out of almost all of the right side of the windshield. My vision was very limited. I went with it because I was told once again it would only take one day to install the bed liner. Four hours later I received a call saying my truck wouldn't be ready until the next day. This was proof that the service center overbooked itself. I was told "it is okay because you have a loaner." It wasn't okay because I was stuck with a loaner that I didn't fit in. At this point I mentioned the difficulties for me to get in and out of such a small car and I also stated it was dangerous for me to drive because I couldn't see out of the right side of the windshield. I mentioned this because I wanted to relay the message that people my height and taller needed a different vehicle as a loaner. There was no acknowledgement that I had said anything. There was just silence. I had to say something to start the conversation back up. Knowing I was being stuck with this vehicle for another day didn't make me happy. I received a call the next day saying my truck was ready. I was very happy to get my truck back. I had now had enough with the loaner. When I arrived at the Service Center I might as well have been a ghost. Nobody acknowledged my presence. I started walking over to a desk. Eye contact was made with me, so I continued to walk over. When I started to get closer this person looked down at his screen indicating to me he didn't want to deal with me. There were a couple of other people carrying on a conversation. I walked up to them and stood there for a bit waiting for their conversation to end. At this point my presence was finally acknowledged. Still excited about getting my truck back I was still happy at this point and not yet mad. My truck was driven up to me. The new bed liner wasn't the first thing I noticed. On my back window there was a red sticker for Rhino Pro, the bed liner company. I had never been asked if a sticker could be placed on my truck. I have no other stickers on my truck so why would someone think I would want this one? I asked in shock about the sticker. The person who brought me my truck said nothing, she just stood there. I immediately started fighting with the 1 1/2-inch-high and 4 inch long sticker to get it to peel it off. The person who brought me by truck saw me peeling off the sticker, said nothing and walked away. There was no offer to help get this sticker off. The sticker was extremely difficult to peel off. When the sticker finally came off it left residue on my back window. The residue was now something I now had to deal with that I shouldn't have had to deal with. I finally looked in the bed of my truck and saw chunks of the bed liner in the bed. It didn't look like the person who installed the bed liner bothered to clean up after they were done. At this point I was livid. I turned around and saw some of the people in the service department watching me through the windows. No came out and offered to help or offered to get anything to remove the sticker adhesive that was on my back window. I didn't want to go inside and ask for something to remove the residue, I was too mad at this point. I was afraid I would say something I would regret. In whose mind was it okay to deface my truck by adding a sticker to the back window? I was never asked if the sticker could be put on my back window. I would have said no. I left Jeff Belzer's Lakeville and drove immediately to O'Rielly's to get something to remove the adhesive from my window. I now had to spend money on something to remove the adhesive for a sticker I never wanted on my truck. It took me a bit to get all of the adhesive off. It was a waste of my money and my time. The next day I tried to call the “Concerns” number on the invoice. It didn't work. There was no area code for this number on the invoice. At this point instead of trying every area code in the Twin Cities I called Jeff Belzer's in Lakeville’s main number. I was transferred to the service department. I was told I would be transferred to the Service Manager. I was also told he was in a meeting and if I left a voicemail he would call me back. I had hoped if I talked to him and mention my concerns then these types of things would not happen to other customers. It has been two days and I still haven't received a call back. I guess he couldn't be bothered to call me back. This experience with the service center has tainted my overall experience with Jeff Belzer's. I have to believe I am not the only person who has had this negative of an experience with the Lakeville Service Department. I hope this review causes things to change and other people will have positive experiences. More

New Stinger Purchase from out of State Communication with the Jeff Belzer team was always crisp, clear and quick. A vehicle purchase has never been more efficient for me. My lead to Jeff Communication with the Jeff Belzer team was always crisp, clear and quick. A vehicle purchase has never been more efficient for me. My lead to Jeff Belzer's was found on cars.com. More

This dealership rocks I They we super helpful! First of all Donald met us outside by the front door welcoming us to Belzer’s he was so helpful and brought the car we were interested in right away. First of all Donald met us outside by the front door welcoming us to Belzer’s he was so helpful and brought the car we were interested in right away. After deciding that we wanted to purchase the car we then got to meet Matt in financing He was able to secure a loan for us even with bad credit. Thanks for being so great at your customer service! More

Great experience Had a great experience , well versed on my vehicle got a fair price on my trade in and a good deal on my new purchase. Had a great experience , well versed on my vehicle got a fair price on my trade in and a good deal on my new purchase. More

Excellent and smooth. Great team and dealership to deal with. I had my 8 year old daughter and my 4 year old son with me and even they said it was fun. Lots of smiles and l Great team and dealership to deal with. I had my 8 year old daughter and my 4 year old son with me and even they said it was fun. Lots of smiles and laughter. Made me feel very comfortable. More

all good both Bob and Tim took the time to answer the questions we had . knowing i was on a time line and from out of town ,they had all paper work ready . AL both Bob and Tim took the time to answer the questions we had . knowing i was on a time line and from out of town ,they had all paper work ready . ALSO DONNY WAS GREAT! TOOK HIS TIME MY WIFE TO SET THING UP More

Very cordial easy to work with always responded within a tim I was a little hesitant at first and driving all the way from Minneapolis down to Lakeville. I had visited other Kia dealerships in the city and North I was a little hesitant at first and driving all the way from Minneapolis down to Lakeville. I had visited other Kia dealerships in the city and North Minneapolis but none paid the attention to me. The way Jeff belzers had. The sales person that was dealing with me was Bob he allowed me to contact him via text message with any questions anytime I really appreciated that. I am so happy and thrilled that I got my dream car More

I had not planned to purchase a vehicle on the day that I w I had not planned on purchasing a vehicle on the day that I went to the dealership. The salesman, Bob S.did such a fine job of salesmanship, that I d I had not planned on purchasing a vehicle on the day that I went to the dealership. The salesman, Bob S.did such a fine job of salesmanship, that I did buy my truck on that day. He accomplished to get the deal for me that I wanted, and I was very pleased. More

Great Experience!!!!! We had a great experience. We were not expecting to buy but the price and help we received from Micheal Grieger was wonderful. He was very helpful a We had a great experience. We were not expecting to buy but the price and help we received from Micheal Grieger was wonderful. He was very helpful and we were in and out in no time. Thanks again for a wonderful experience. More