Jeff Belzer's Lakeville - Service Center

Extremely poor service experience Brought our car in for a 9:00 appointment, we did not hear back from the service after 2 calls. Finally received a call the next morning with no info Brought our car in for a 9:00 appointment, we did not hear back from the service after 2 calls. Finally received a call the next morning with no information on what the issue is or when it will be done. Since we already took one day off of work to get this resolved, we had to ell them to stop working on it and we need to pick and will bring it somewhere else. I don't know why we even made an appointment if they didn't look at until the next day. When we went to pick it up the windshield was cracked. They said we must of had a chip in the windshield and it cracked when they brought it inside. "Not our fault" What is even better is the manager said we never drove your car, so we didn't put the chip in the windshield. So they had my car for over 24 hours and never test drove it to find the issue. I bought truck from Belzer because of the price and we were thinking of buying our SUV from them. You need to decided if their low prices are worth the poor service you receive. They are like the Wal-Mart of car dealers. Great prices, poor service. More

Excellent customer service! Reid was very knowledgeable, thorough, and considerate. He took the time to make sure that the work was complete. I will return for future scheduled m Reid was very knowledgeable, thorough, and considerate. He took the time to make sure that the work was complete. I will return for future scheduled maintenance. More

a simple oil change Took my Silverado in for a simple oil change and tire rotation. I was told it was finished. The error code monitor box was still in my cab so I repl Took my Silverado in for a simple oil change and tire rotation. I was told it was finished. The error code monitor box was still in my cab so I replaced it on the unoccupied desk next to the truck. I drove off. I noticed that my wheel lock was nowhere to be found so I returned and asked about it. They found it and proceeded to torque down all of my wheel lugs. They were going to let me go with loose wheel nuts! I have voiced my opinion elsewhere on the net and someone from Belzers service replied to my comments that I would get a call to talk about this. Nothing. It seems that the car buying process was reasonable there but the service is very subpar. There are lots of other dealers in the area that I know have good service. I am now using them instead of these folks. I realize everyone has an off day. I also realize that loose wheel nuts are not something to let a customer leave the dealership with. I also think that someone should have contacted me. I will not buy another vehicle there. Hope this helps someone make a decision. More

Aweful Experience The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong after they completed an initial update to an electrical component. Filed a complaint with Chrysler due to the length of time they had the vehicle and the tests they chose to use to determine something was wrong with the fuel. We were never contacted by service manager, even after he was contacted by Chrysler. The service manager indicated he was not contacted by Chrysler. He also indicated that the tests they used were standard protocal. I contacted Chrysler and two other service providers for Dodge vehicles and was told that this test was not standard protocal. Also, the test is not accurate in any way. However, it caused the dealer/service department to keep the vehicle for 15 more days. As soon as we were given the go ahead to drive the vehicle. We brought it to another dealership and they determined within 24 hours that nothing was wrong with the vehicle. We missed our vacation and another trip to visit family because of the lack of knowledge in the service department. Not to mention the blatant lies we were told. We will never use this dealer for anything again. More

Skip the service department Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked up my vehicle. Called the servuce manager to complain after and left a message which was never returned. More

Professional & friendly This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike and Lisa More

My pick for best service advisor I have dealt with many service advisors and none were anything to brag about till I met Jason Lanigan. Can not say enought good about Jason. Do yourse I have dealt with many service advisors and none were anything to brag about till I met Jason Lanigan. Can not say enought good about Jason. Do yourself a big favor and request Jason only at Jeff Belzer's. Do not let another service advisor try to talk you out of it, they will try. More

Out of town luck I was traveling for work when I was nit on the highway outside of Minneapolis. Thank goodness the tow truck driver took my car to Jeff Belzer's deale I was traveling for work when I was nit on the highway outside of Minneapolis. Thank goodness the tow truck driver took my car to Jeff Belzer's dealership. I had no idea where to take it and who to,even trust. Since I travel about 1600 miles a week, and I live in Kansas city missouri, this could have been a very difficult repair. However, the service, body shop, and general manger have taken this and made it an easy process. I also shouldn't forget the receptionist who had to see my number pop up several times and wonder who I was going to need this time. I do a lot of business in the northen central states, so when I need a new car, it makes sense to go where when they didn't have to take extra care, they did. I am truly grateful for all your staff and the help you all provided. More