Jeff D'Ambrosio Auto Group

Once again, Dave Baldwin was fantastic! He helped my husband & I out of one lease & into another. He took the time & allowed us to view two different vehicles. Ultimately, we chose a new Durango & could husband & I out of one lease & into another. He took the time & allowed us to view two different vehicles. Ultimately, we chose a new Durango & could not be happier! More

3 new truck I bought from D’AMBROSIO. Great service. Felt I got a great deal on my truck. Never pressured. Eric was easy to work with !!! Felt I got a great deal on my truck. Never pressured. Eric was easy to work with !!! More

Bill was phenomenal in working a deal for me and my husband to make sure we received the truck we wanted. Thanks Bill for all your help! Thank you Stephen for working with Bill on this. Thank you to Vi husband to make sure we received the truck we wanted. Thanks Bill for all your help! Thank you Stephen for working with Bill on this. Thank you to Vinnie and everyone who helped this with this process. We have bought several cars from Jeff and always receive outstanding customer service. More

Excellent service, Dave was great and happy to meet me at my price I wanted!! Second Jeep bought from D’Ambrosio and A plus all around! my price I wanted!! Second Jeep bought from D’Ambrosio and A plus all around! More

DO NOT SERVICE HERE!!!!!! I am not one to write reviews, especially bad reviews because I understand that people have bad days and miscommunications happen, BUT I had the worst I am not one to write reviews, especially bad reviews because I understand that people have bad days and miscommunications happen, BUT I had the worst experience I have ever had at this dealership. I dropped my car off for a recall repair on a Thursday night to be serviced early Friday morning. I backed into an end spot directly in front of the building, and took my keys inside. It was around 630pm when I dropped it off so there were still several people in the building and I was able to hand my keys directly to a gentleman in the service department, Pete. He asked where I parked I told him and left. The next morning I had three missed calls and a voicemail by 845am, I answered the fourth time they called and was told "the recalled part is taken care of, however, your driver side window has a chip in it." I am a bit neurotic when it comes to my cars (I know every inch and scrape on it), so I was a bit confused but told him I will look at it when I come to pick it up thinking nothing more of it. Later that afternoon my husband drove me over to pick up my car, when I got there I wanted to check on the window to see if there really was a chip- only to pull up and find the window SHATTERED. Completely spider webbed, to the point if I were to have rolled down my window glass would have been falling out. Immediately I went to the service desk and asked to speak to a manager to get an idea on what could have happened. At this point I assumed maybe their landscape company had come by the night before and accidentally shot a rock at it causing it to split because it was obvious it was an external impact. As soon as I walked up to the service desk Pete came rushing out spewing about the timeline of the morning with all of these excessive details (it rained, it was like this when I pulled it in the bay, etc.) I kindly told him I understand and I simply wanted to talk to the service manager. The service manager, Jim, came out and I explained what had happened from my point of view- when I asked to see the footage he caught an attitude and said it would "take quite a while." I explained I had nothing but time and we simply needed to see what happened. He came back out not even 5 minutes later with my keys and the receipt and said "Our cameras do not work, we do not have any footage to review. Here are your keys and receipt they can check you out here." Completely blindsided I walked to where my car was parked to find two cameras that would CLEARLY have my car in their sight and quite frankly it did not sit well with me that at this 25 ACRE DEALERSHIP "none of the cameras work".... Sick to my stomach I walked inside and asked to speak to another manager- I was then connected with Dan D'Ambrosio, we sat in his office and he explained my car was "not parked in the correct area so there is no footage to show." He also said he was "leaving in two minutes, and I am taking my employees word over yours." At this point I was ready to punch someone! I did not bring my car like this, and between COVID and being 8 months pregnant I was not in a place to spend hundreds on a new window! I called the police and filed a report so that it was on record, left my keys with the service department and left. The police officer I worked with called me and told me he was "100% positive it happened there but without the footage options are limited." Sick to my stomach I called my dad who has done a lot of business with Jeff D'Ambrosio before. He called and was put in touch with a sales manager who said he would look into it. The following day my dad received a call from the sales manager who said "we can see on the footage that the window was shattered as of 730 this morning"... my dad pressed for them to look into what happened before 730, but they avoided and offered to "work something out." So I guess the cameras are not broken??? In the end they repaired it and charged me 130$ for the part. Beyond frustrated my husband paid and we went to pick it up, only to find it was parked all the way behind the building directly next to the damaged fenders and bumpers that were all tossed in a big pile. We passed about 12 open parking spots just to find it parked here so I am only to assume this was their final petty, gross move. Coming from a family of car fanatics I have never experienced anything like this at a dealership and I would not wish this experience on anyone. As I have shared this story with a few friends I had several tell me that they have either had a similar experience first hand or they have heard of something like this happening before at this very dealership. Absolutely disgusting. I know for a fact myself, my family and my friends will never be giving these guys business in the future and I will be sure to share this experience with anyone who considers going there. Avoid this place at all costs!! More

I got a good deal, the people were easy to work with, there was one issue with the vehicle that they worked hard to resolve. there was one issue with the vehicle that they worked hard to resolve. More

Service very good, helpful, explain the process and follow through with the details of purchasing a car. Everyone is very helpful in order to complete your transaction. follow through with the details of purchasing a car. Everyone is very helpful in order to complete your transaction. More

I’ve been using Jeff D’Ambrosio for over 25 years they always took good care of me.Jack Carocelli is the best salesmen I ever worked with. I have no reason to go anywhere else always took good care of me.Jack Carocelli is the best salesmen I ever worked with. I have no reason to go anywhere else More

The sales staff at the dealership are phenomenal, but it’s pretty selfish that Jeff cares more about money than his team’s safety and is insisting they continue to work. I was shocked when they called to it’s pretty selfish that Jeff cares more about money than his team’s safety and is insisting they continue to work. I was shocked when they called to say they were still working. I was offered an at home delivery, which is even more ridiculous for his employees and for the customer buying the car with more exposure for his team and having to allow outside people into my home. If Jeff actually cared about the community or his team, he’d do the right thing and shut down as the Governor requested and reopen when it’s safe. Definitely will be taking my business elsewhere. More

Wasn't pleased was going to get a new Ram. Was mislead by internet sales person and felt that the sales manager didn't try to even deal. Was not told how much they were giving me for my trade and no paperwor internet sales person and felt that the sales manager didn't try to even deal. Was not told how much they were giving me for my trade and no paperwork showing any numbers. More