Jeff Gordon Chevrolet

Awesome customer service! This was my 5th car purchase but my 1st at Jeff Gordon. My salesman was David Lambert and even though I made him go through several different used car This was my 5th car purchase but my 1st at Jeff Gordon. My salesman was David Lambert and even though I made him go through several different used cars with me the entire experience was positive. Not stressful at all especially since I was by myself. He was very patient with me and has an awesome sense of humor. I highly recommend him and I love their service department! Top notch More

asK do Sam Our experience with Jeff Gordon Chevrolet could not have been more positive. They had the perfect vehicle in stock, and expedited our trade-in and b Our experience with Jeff Gordon Chevrolet could not have been more positive. They had the perfect vehicle in stock, and expedited our trade-in and buying process beyond our expectations. But, our salesperson was the real standout. Sam Saunders was knowledgeable, professional, and a delight to work with. I will definitely be returning to the dealership in the future, and will always request Sam Saunders! More

2007 Ford Escape for a 2015 Chevy Cruze L Manual When I was considering trading in my 2007 Ford Escape due to poor gas mileage, Ben Frame was the salesman that greeted me. He was very professional, a When I was considering trading in my 2007 Ford Escape due to poor gas mileage, Ben Frame was the salesman that greeted me. He was very professional, ask me about my budget and what type of vehicle I was looking for. I told him I didn't want anything above $20,000 due to high payments. He directed me to the Chevy Cruze's which are at a great price! We test drove a 2015 Chevy Cruze L Manual and I loved it. Told him my max payment amount I was comfortable with considering my insurance would be high, and he tried everything he could. Unfortunately with the amount of negative equity ($2500) and my monthly income, I wasn't able to drive off the lot that day in a brand new car but if you are planning on stopping by Jeff Gordon Chevrolet, I would highly recommend asking for Ben Frame. He's an honest down to earth guy and will do everything in his power to get you the best price and treat you right with honesty and professionalism! More

Great experience buying my first car Went to the dealership told them what I wanted and they got it for me, great service and very satisfied getting the car I wanted. Went to the dealership told them what I wanted and they got it for me, great service and very satisfied getting the car I wanted. More

LOVE MY 2015 SUBURBAN My experience was great, minimal effort on my part, great service, excellent salesperson!! I live in WV and made the deal via phone/text/email and was My experience was great, minimal effort on my part, great service, excellent salesperson!! I live in WV and made the deal via phone/text/email and was met half way for delivery/trade of my Ford. Excellent explanation about the vehicle and how all of the extras such as nav/Bluetooth/audio/etc worked! Would recommend dealing with Jeff Gordon Chevrolet again and especially my salesperson, Ben Frame!!! More

Freaking awesome You will not get a better deal or better service anywhere else. The most proffessional and a honest and awesome human being is Ben Frame. When you lea You will not get a better deal or better service anywhere else. The most proffessional and a honest and awesome human being is Ben Frame. When you leave J G Chevy you will not have regrets. More

Outstanding!! Stephen Benjamin and the staff at Jeff Gordon at the consummate professionals. From start to finish, they walked me through every step- finding the ri Stephen Benjamin and the staff at Jeff Gordon at the consummate professionals. From start to finish, they walked me through every step- finding the right car, getting the best price and all of my options regarding finance. Couldn't be happier- if buying the right car is important to you, Jeff Gordon is the place to get a deal done. More

Worst customer service...EVER! Let me try to make my horrible experience with Jeff Gordon Chevrolet as short a story as possible. Let's begin with me going to purchase a vehicle fro Let me try to make my horrible experience with Jeff Gordon Chevrolet as short a story as possible. Let's begin with me going to purchase a vehicle from them. The Salesmen Brett was a nice guy, but not trained and it was obvious his sales managers, oblivious to my needs, were pushing him to push ME into a car. I even felt bad for the guy a little. I eventually ended up buying from him and grew to love my car. I thought it had alignment problems, and they did align it which helped with the shaking in the steering some, but I returned it a few weeks later with same complaint. The shaking had not completely ceased. At my 30 day check up I was told I needed front and back rotors. (Why it was shaking since the BEGINNING!) Now, I'm not new to the car industry. First time buyer, but I suspected that I was buying from a reputable dealership not LOVITT'S or any other lemon-selling car lot that doesn't give a crap about their customer! I know that in a matter of weeks I didn't wear down the brakes and rotors on that car. They also told me that my rotors couldn't be shaved they would only be replaced. I asked for HARD COPY of inspection I know HAS to be done before you sell a car and it was PROVEN that whoever did the inspection fibbed (in pencil) the inspection. The back was so much a lie that they had no choice but to admit their fault and replace. Do you think they would do the opposite the same? NO! And of course when THEY were paying for it, they shaved down the rotors, but when I was quoted for the front it was reiterated to me that they could only REPLACE the rotors. I had that taken care of elsewhere needless to say. Around the same time that I was experiencing the shaking I noticed every once in awhile my car would shut off while I was idling at a light or stop sign. Intermittently of course and they of course couldn't duplicate it, nor was there a light showing. I was told repeatedly (as I took it there repeatedly) that they didn't have a Chrysler tech so they had no way of knowing what was going on with the vehicle! So much for finding out, or even driving the car over to Chrysler themselves to reduce hassle for me, considering I bought from them and all. NOPE! Couldn't get THAT upset about it because they couldn't duplicate it though. Fast forward to it starting to run rough. Check engine light came on. I was quoted $600 worth of work that MIGHT be the problem. EVAP canister (which I was told wouldn't cause it to cut off or run rough), throttle body cleaned, and tune up. But was reminded they weren't Chrysler techs and that it may not fix the problem. I couldn't get it done at the time. And service engine light never came back on so no other mechanic can even tell that was the problem, and I was told elsewhere if it hasn't come back on it may not need to be replaced. Fast forward to today. My engine (distinctly the engine) is making a loud roaring noise and even clicks sometimes. I've had two belts replaced in engine that most likely would have been covered by the extended power train warranty that I purchased, but of course no reimbursement. You would think they would take the time to dig into these things right? NOPE! Not even if you bought there! So today I was told by a new service writer I've never dealt with to take it to Chrysler! And it's not a member of the Hendrick automotive group (where the warranty was purchased), the closest one to guarantee that is Fayetteville and I could feel free to take it there. Of course I won't know until I get to Chrysler whether they'll except my warranty or not! At least the Wilmington Chrysler dealership has good customer service! It's a wonder so many dealerships get so much of Jeff Gordon's business. And it's not like they care! They get their money, and spit you out. They certainly don't care about customer retention, at least not from what I've seen or heard. Here's a clue, if you won't service them, don't sell them! And I'd rather you kick me off your lot then sell me a piece of crap just to push it off the lot when I'm trusting in your name! I understand 'As is', but what's the point of purchasing a warranty if you won't even LOOK to see if it's something that will be covered? I'm sure Jeff Gordon himself, if he knew the way that place was run would remove his name. I'm trying my hardest to contact as high up as I can go about this. If that car wasn't ready to hit the lot they should have never sold it to me. Evidently they were in such a rush to get rid of it, they didn't even really check the brakes, so I wonder what else they could have lied about? Of course when I ask for management info, the service writer Mark (or Mike) told me to go online. And of course online is only the main number! They answer the phone with "Hello?" and I'm confused on whether I'm calling a business or not, and then I'm put on hold then hung up on. Outstanding customer service, let me tell you! METHINKS NOT! More

Disapointed I trusted them very well they were really good to me, but I had both sets of my keys in my car when getting an appraisel and they kept one by mistake. I trusted them very well they were really good to me, but I had both sets of my keys in my car when getting an appraisel and they kept one by mistake. They lost the key and Said they never took it. They won't replace it. I tried calling for months and everytime they said they would look for it but never called back. I know I went up there with two keys. I'm satisfied with the the business, but I don't trust them anymore. It's ashame they lost a great costumer. :( More

Our salesman is super friendly and absolutely awesome in all areas. After buying two vehicles from him within a year we will not deal with anyone else ever. He goes above and beyond to make his customers ha all areas. After buying two vehicles from him within a year we will not deal with anyone else ever. He goes above and beyond to make his customers happy. More