Jeff Haas Mazda - Service Center

Time Saver! I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my I am very pressed for time...as are many people. I work near BW8/Southwest Freeway so I always make an appointment with Todd Troublefield to get my maintenance work done on my Mazda CS-5 (at the I-10 location). We have it worked out so I can drop it off before lunch and then pick it up after lunch. I need my car every day and do not have the luxury of leaving it for the entire day. Todd has been great working with me to get everything done. Pete K. More

“A good scheduled maintenance experience” On early March, I made a an appointment to get my 2014 CX -5 in for the 30k service; on the morning of the appointment, Cynthia Ramirez was the serv On early March, I made a an appointment to get my 2014 CX -5 in for the 30k service; on the morning of the appointment, Cynthia Ramirez was the service person, she had all my paper work ready, she took my vehicle in, text me with the approximate time for the car to be ready and it was ready at the time it was promised just like a Mazda “zoom zoom” I was out on the road in no time to keep enjoying my Mazda. Cynthia Ramirez was very knowledgeable and courteous. More

Allan Hempel We have trusted our Mazdas to Jeff Haas for over twenty years. Allan Hempel is an excellent manager, always helpful, well informed and very punctual i We have trusted our Mazdas to Jeff Haas for over twenty years. Allan Hempel is an excellent manager, always helpful, well informed and very punctual in getting back to us with our service needs. I trust him and rely on him for advice and a straight story concerning our cars. His many years of experience also allows him to trouble shoot for each of our different Mazda models. I would highly recommend asking for Allan when you come into Jeff Haas. He is the main reason why our relationship with Jeff Haas as a dealership has lasted so long.. More

You Can Have Confidence I have never had a problem taking any of our cars into Jeff Haas Mazda's service department in the 18 years I've been doing business there. Allan Hemp I have never had a problem taking any of our cars into Jeff Haas Mazda's service department in the 18 years I've been doing business there. Allan Hempel is courteous, sharp and always on the ball. If he says the car needs a certain repair or a certain part, it needs it. He does whatever he can to save his customers money and time. The service department is one reason why we continue tp buy our cars at Jeff Haas Mazda. More

Great service and welcoming staff. I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowled I went in for an oil change and was pleased with the service staff and the cleanliness of the facilities. Todd Troublefield was friendly, very knowledgeable, and efficient. More

Excellent service, as always! Cynthia always goes above and beyond to help me with anything concerns I have in regards to my Mazda Miata! That's why i always come to them. I would Cynthia always goes above and beyond to help me with anything concerns I have in regards to my Mazda Miata! That's why i always come to them. I would recommend Jeff Haas Mazda to any and every Mazda owner! Julio Alvarado More

Excellent Customer Service Took my car in for service to Jeff Haas Mazda located on 11222 Katy Freeway, Houston TX on Wednesday 01/07/2015. I called and spoke with Cynthia on t Took my car in for service to Jeff Haas Mazda located on 11222 Katy Freeway, Houston TX on Wednesday 01/07/2015. I called and spoke with Cynthia on that Monday to schedule an appointment. When I arrived it was quite a bit of a wait. I was directed to Cynthia when I told the guy upfront that I spoke 'with a Cynthia on the phone and was told to ask for her'. So glad I did! Cynthia had a sheet of recalls that my vehicle had , in addition, a list of services with prices ready to discuss at her desk! She walked me around my vehicle and explained everything and stated she will let the technician know that I was on a time schedule. While I waited for my vehicle to be serviced, Cynthia texted me with updates informing me how much longer it would be until my vehicle was ready. Cynthia delivered exceptional service. The kind of service everyone should follow. I could really tell she is passionate about her job and values her customers. I am going back the next time my vehicle needs anything, and I am going to ask for Cynthia Ramirez! More

Tonys Tribute Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be Right before New Year's, my Tributes ABS switch came on. I was concerned about traveling during the holidays and was not sure if the repairs could be made in time. Carlos Guzman came to the rescue and was able to have the repairs completed on New Year's eve. The techs checked out my car and found another service issue which was also repaired at the same time. Awesome job Carlos and team !!! I am very satisfied with the work done and the professionalism of this team. More

Had an emergancy, Carlos Guzman my hero Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Last Friday 12/812/14 my Mazda Tribute quit on the feeder of Katy Freeway about 0600. Yes all the crazy drivers were swerving. Had an emergency tow to Jeff Haas Mazda (where else of course) and there was my friend Carlos Guzman opening the doors to the service center a few minutes early to help me. He got all my details correctly and supplied me a loaner car quickly so I could drive to get cash for the tow truck driver and then on to work saving lives. He kept me updated during the day. I got all fixed and he really takes care of me got what maintenance was due after checking whole truck out. He knows I come back to Mazda for all my service needs and he knows I need a dependable vehicle for my life. This is the first review I have received even after having my Tribute since 2009 and having all my service needs fulfilled at this service center. Thank you Carlos Guzman for helping make my life safer, easier, and less stressful. More