I find the employees to be friendly. They have taken care of every warranty issue I have mentioned and they also make quick accommodations for travel home or a rental car during even moderate service calls. I greatly appreciate not having to beg and plead for a simple replacement vehicle to allow me to continue to meet my daily obligations. Knowing it won't be a hassle means I have regular maintenance and repairs taken care of promptly. I hope all the GM dealerships adopt this same approach! I also have most oil changes conducted here as their pricing is comparable to the cost of fully synthetic oil and a filter purchased and installed myself. I will also confirm that we have had less than ideal experiences with new and used car shopping here, with and without GM employee pricing circumstances. We have found them to be overpriced, unwilling to negotiate and their sales people are not empowered to work through a deal with any customer I have seen. As a result, we choose to purchase our vehicles at another local dealership whose service department is lacking. I can't say I will continue to seek out maintenance at this location once our warranties expire but for now, I have found them to be honest about the repairs conducted and their reps have been pleasant to deal with.