Jeff Wyler Eastgate Auto Mall

My experience was great. Hosey was the best, he helped me get the car I wanted and was patient with me through the entire process. I was able to get a great deal and I am ver Hosey was the best, he helped me get the car I wanted and was patient with me through the entire process. I was able to get a great deal and I am very happy with my purchase. More

I had an extremely disappointing experience with Jeff Wyler Used Car Megastore while trying to purchase a vehicle after mine was totaled from being rear-ended. Like many customers, I trusted their cla Wyler Used Car Megastore while trying to purchase a vehicle after mine was totaled from being rear-ended. Like many customers, I trusted their claims about a “multipoint inspection” and expected a certain level of safety and reliability. Unfortunately, that trust was completely misplaced. Over the course of a weekend, I test drove several vehicles. One in particular, a Kia Q4 or Q5, was so unsafe it should never have been on the lot. The brakes and rotors were clearly shot. You could feel the grinding immediately just driving through the lot, and it was loud enough to hear with the windows up. It was obvious this vehicle needed immediate repair, yet it was still being shown and offered for sale. That alone made me question how thorough (or honest) their inspection process really is. We ultimately purchased a Jaguar XE 25t for our 16-year-old son, thinking we found a great deal. However, we quickly discovered a major issue that was never disclosed: the key fob does not unlock the driver’s door. Our son is literally forced to climb in through another door just to get into the car. I thought no big deal, we purchased the 6 month dealer warranty, well when we brought this to their attention, instead of addressing the issue, they ran to pull our financial agreement and argued that we didn’t purchase an additional warranty for electrical components. This was incredibly frustrating, as this is a basic functionality issue that should have been disclosed, or better yet, fixed before the car was ever sold. When I mentioned leaving a review about this experience, they showed zero concern, which speaks volumes about how they treat their customers after the sale. To make matters worse, just a few days later when we took the car in for an oil change, we discovered it has an oil leak. Again, something that absolutely should have been caught and addressed during their so-called multipoint inspection. When my son brought the vehicle back to them, we were told they wanted to keep the car, but couldn’t even give a timeline for when it would be looked at. This is completely unrealistic. We rely on that vehicle, and I am still without a car myself since mine was totaled. My son and I had been sharing a vehicle, and now this situation has forced me into rushing another purchase. I originally planned to buy my replacement vehicle from Jeff Wyler as well, but after this experience, there is no chance I will give them any more of my money. Between unsafe vehicles on the lot, undisclosed issues, lack of accountability, and poor customer service, I cannot recommend them to anyone. Buyer beware!!! More

We had such a great experience with Hosey Williams. He worked hard to meet our payment. Absolutely LOVE our new car! He worked hard to meet our payment. Absolutely LOVE our new car! More

This is one of a LONG line of vehicles I've purchased from Wyler and I continue to be fully satisfied. from Wyler and I continue to be fully satisfied. More