Beware of this place. I filled out the online purchase program and scheduled a test drive on 2014 GMC Sierra SLT 1500 used truck. The program was supposed to stream line the purchase process, but it turns out that was not the case. I arrived 5 minutes before the scheduled time and found that the truck that I wanted to drive was full of the manager's personal items and was so dirty I could not see dents and flaws. The salesman told me that they had a great cleanup department that would steam the truck off, but no need to do that till later. I immediately explained that I had already filled out a credit app, wanted my trade appraised and also was already approved for a loan through my credit union and had a price from them for extended warranty. I wanted a quick purchase and get home. The request for appraisal was blown off with an insistence of a test drive of the dirty truck. I really liked the truck and asked that it be cleaned up and be given a price on the road. They insisted on taking another credit app, even though I told them that I had already given one on line. It took some time, but finally I got a price and found that they added $650 to the advertised internet price for service work on the truck in addition to of course all of the extra dealer fees. I told them I'd pay the dealer fee, over $500, but the cost of service items added to the internet price was unacceptable. The offer on my trade was $8,000 which was $4,000 less than the Carmax offer certificate that I had provided them. So they said that they could not compete with that offer, so the negotiations began on a clear purchase. After about two hours, I signed a purchase agreement with a removal of the $650 add on and a discount of another $500 to help pay for the $720 tax discount that I would receive if I had traded. A fair price. I had also found a bad crack in the windshield and the salesman said that the price was so low, they could not fix the windshield. I kept explaining that unless they could match my credit union of 3.89% and $2,000 for extended warranty I would go through them. After waiting another 2 hours I finally got into the finance office and found that my deal was contingent on financing through them with a much higher rate. I faced an hour of high pressure to purchase additional protections and financing deals which I refused. By this time, the finance man was very upset with me and had become very rude. I should have walked out, but by now I had invested about 3 hours with the on line purchase program and over 5 hours at the dealership, and I still really wanted the truck for the agreed price on the signed purchase agreement. So, we finally came to a reluctant agreement that I would finance through my credit union, and take no extras offered my the dealership. By now it was dark and the truck had been cleaned up a little, but I did not see the dent in the bumper and the multiple rust spots on the chrome running boards. I had a $100 coupon for a GM accessory from the online purchase program and they told me that to take it to their GM dealership on the same site. I left the truck because I had to take my car back home the 2 hour drive and come back with my wife to get the truck the next day. I took the $100 coupon to their GM store to redeem and the lady at the parts counter told me that they didn't have anything that qualified and I would have to take the coupon to another dealer. I told her that I didn't feel right taking it to another dealer when I had just spent $30,000 there, but she said that was my only option. So I left, came back the next day, in the day and found the dent and the rust, but I was so tired of working with them, I just accepted those flaws and left. In the following days I had several calls from the finance man and my loan officer at the credit union. The loan officer complained to me that the finance rep from the dealer was very rude to her and very difficult to work with. After about 5 days of this the dealer finance rep called me and told me that they deal was going to have to be canceled because my loan officer refused to send the letter of credit that they had requested. The loan officer told me that she had faxed two of those to him 4 days ago. I called him back and after a two hour wait, he found that they had sent it, but it had gotten lost somehow. So finally I think those issues were resolved. For the next two weeks I kept getting calls from the dealer asking why I didn't show up for my scheduled test drive. Each time I explained that I did show up and made a purchase they seem confused and didn't know what to say.
Today is now over a month after that purchase day, I still have not gotten my title paperwork and my temp tag is about to expire. I got a letter from them saying that I was being denied credit. My wife and I both had a credit score over 840 and I when I left there I had financed through my credit union. I suspect that this was revenge for not giving in to their extremely high pressure sales pitch for over $5,000 worth of extras. I hope this not damage our excellent credit rating. My salesman was a very nice guy, but the whole purchase experience was a total disaster.