I purchased a new 2018 dodge charger scatpack from Jeff Wyler Eastgate on July 2nd, 2018. It started out on that I went to Wyler and test drove a similar vehicle on June 25th, 2018. We did all the paperwork, got approved, the vehicle I was wanting to purchase wasn’t on the lot at the time but was going to be later in the day so I went home, cleaned my trade-in out, had dinner and came back to the dealership, test drove the charger that I was actually there to purchase. I made my way back to the dealership and was told that I could not buy that car due to a cruise control recall and supposedly no release date on the update for the recall. This should have been noticed and addressed by management before any of my paperwork was completed. At this point, I’m now stuck with my credit being ran, no new car, and no date as to when I will be able to buy the car. June 29th I receive a call from my salesmen, Tommy Miller, stating that a update was released for the vehicle and the computer had been flashed and I am good to go. July 2nd comes around, I make my way to Eastgate Wyler to purchase the charger. One I get to the dealership, I am met by the salesmen notifying me that the charger is in cleanup, once we finalize the paperwork, we will be good to go. Paperwork gets completed and once the charger is brought around, I notice a big chip in the rear passenger side door. My salesmen wrote out a paper stating that “the dealer owes customer a check to repair passenger side rear door. Customer will write and send to Jason for the amount.” Chyrsler sales manager Jason Malone, agreed and signed the paper, and currently will not make right on his end of the deal because he thinks it is too much even after the estimate I provided was verified to being 100% legit by their bodyshop. This is poor customer service and shady acts on his end in order to make and finalize a sale. Jason Malone has basically refused to call me back or return my emails. I have also yet to receive the floor mats for the charger. I’m 26 years old and have purchased three vehicles totaling around $70,000 dollars combined from the Jeff Wyler Automotive Family and I will never purchase another vehicle from there again.