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Jeff Wyler Eastgate Auto Mall

Batavia, OH

4.1
3,674 Reviews

1117 State Route 32

Batavia, OH

45103

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Showing 3,674 reviews

January 31, 2016

Painless experience My wife and I went to jeff wyler eastgate and we dealt with steven young as our sales person he was very knowledgeable and very relaxed with his sales More

by Jmarsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Young
January 31, 2016

Awesome experience!!! I had a great experience at Jeff Wyler. I was immediately contacted by Jason Malone when I inquired about a new Journey. We scheduled an appt. at 10 a More

by sug0615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vic Hodge, Jason Malone
January 30, 2016

new ram truck purchase was able to freely look at vehicles with no pressure . spent about 15 minutes just looking the lot over to see what caught my eye..leo came out asked More

by ram2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
leo dualte, Tim Donnellon
January 29, 2016

You're just another deal If you're in the market to purchase a vehicle, Jeff Wyler has a very strong presence in Greater Cincinnati. Unfortunately, because of their massive am More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Schreiner, Drew Haunert, Tania Hatter, Andrew Beckman, Gary Johnson
Feb 05, 2016 -

Jeff Wyler Eastgate Auto Mall responded

Thank you for bringing your issues to our attention. We have looked into the situation and it looks like we have done everything possible to satisfy your issues. We have fixed every problem you had with the vehicle. We then upgraded your mirror and fog lamps, at no charge, to help make you happy because of the issues you had. When you stated you still were not satisfied, we traded you out of the first vehicle and got you another one. We are sorry you are still not satisfied but it does look like our team tried everything possible to make you happy. Thank you again for bringing this to our attention and please enjoy your new vehicle.

Feb 05, 2016 -

Steven responded

Perhaps I've missed the mark in illustrating the root cause for our discourse. Our negative experience does NOT center around "stuff". I will not deny that Matt was very generous with providing fog lights and other equipment upgrades as an apology. But when I am told by TWO managers that my vehicle will be covered by a warranty to protect my investment - WITH a signed guarantee in hand, no less - that never materializes; REPEATED failure to deliver quality repair services including damaging out car; Tonya flat out telling me and my wife "I have to go, I have a deal I'm working on" while we were in an active, PRESCHEDULED discussion with her; Drew following my wife across your sales floor demanding to know why she is so upset after we were told our car is ready and it was not even aligned properly - even telling her not to be so personal about it; Not having a single call placed to me letting me know what was even wrong with our car for THREE WEEKS when we first brought it in; A service advisor who blatantly placed the blame of a water leak on our installation of window tint, defending his accusation even after I asked how stickers on glass can cause a leak that leaves gallons of water in our car. The only person who did their job 100% without fail was the finance guy. But hey, it's all money and cars. None of you care about the customer or your presentation unless you're about to get a huge chunk of cash from them. So I guess I should be happy with your "We've done everything possible" response. Not even close as far as I'm concerned.

January 28, 2016

Good deal! A ten out of 10 in satisfaction and care. I will be back! It took a village to help me and they were all great! Thanks. Susan Heimann. More

by Jeep12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Hodge, Logan Fenton, Benjie Marsh , Robert Felts
January 28, 2016

Good Deal and Salesman I recently purchased a 2016 Chevrolet Colorado from Jeff Wyler Eastgate Chevrolet. I was looking for one with the WT package, automatic, 6 cylinder w More

by Mel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Parsley, Tyler Rhoads
January 27, 2016

What a great experience! Had an appointment with Greg at 12:00 noon.On the way there Greg called us to make sure we knew exactly how to get there and where to go.Once we got t More

by RitaM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Stone, Greg Matanguihan
January 27, 2016

Car buying as it should be! Recent purchase of a new Wrangler. Jason Malone and I both realized early on that this is a car, not a life-changing commitment, recognizing that we More

by Jim W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Malone
January 26, 2016

oil change Mark McQuitty and Doug Young were excellant. Very professional and friendly. I liked the new area. Service was excellant. I would recommend them More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Young
January 25, 2016

OUTSTANDING CUSTOMER SERVICE!! Want to send a big thank you to Josh Knapmeyer! I was looking for a specific car and was willing to wait. Within 30 days he found the car! The exact c More

by JMcGlynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Rieder, Tim Nix, Josh Knapmeyer
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