Jeff Wyler Eastgate Auto Mall

I arrived at my appointed time to have my 2023 Equinox serviced; oil change and tire rotation. Was told it would take about an hour. About what I expected and I planned to look at the new Hyundai dealer serviced; oil change and tire rotation. Was told it would take about an hour. About what I expected and I planned to look at the new Hyundai dealership. First I went to the showroom to relax and look at the Corvettes. I noticed on the orange Corvette that prep, removing the wrap was not done very well. There are white pieces of the wrap in the crevices between panels. Looked careless and unprofessional. I the went outside to look at other new cars. Nissan is right next to the Chevy lot and I saw two 'Z' cars right in front of the showroom. They are filthy. So I browsed the Nissans on my way to Hyundai and noticed that most cars on the lot were dirty, some with bird droppings, not good for car finishes. The Hyundai was much the same dirty cars, bird droppings. I did not want to look at dirty cars and retuned to the Chevy service department. There was a fellow his corvette service and we spoke briefly just before he left. A few minutes later he came into the showroom and said a warning light came before he got off the lot. I asked what he had done, it was just an oil change. Half an hour later he was on his way, don't know what the issue was. During the half hour that the guy was waiting, I went to the restroom and could see my car on the lift, two tires on the vehicle and two tires on the floor. It appeared no one was in that section of the shop. I expected that the service was close to completion and went back to the waiting. After ten minutes, having heard nothing, I went back to see if my car was still on the lift. It was! Two wheel still on the floor and no one around. I opened the door and all two guys appeared from the far side of another car.. One person asked me if the Equinox was mine and I affirmed that it was. He told me that there was one nail in each tire, and they were waiting for instructions. So I asked to see the tires and he took me over to one tire and pointed out the nail. I aske if the tire was leaking and he did not know. I asked for a pair of needle nose pliers which he supplied and I removed the nail and asked if he had water so we could see if air bubbles would appear to conform a leak. 'Note nail was less than .25" long.'. He did, no bubbles, therefor no reason to not mount wheel on car. Went to other tire, same result. Remount the tires. I returned to the service entry to see Tyson. In the time it took me walk back to see Tyson, he had already been informed that I was back there, and he was just getting ready to come and see me. Was he or wasn't he is pretty much a so what. Although I told them I would be waiting they sent a message @ 9;58AM to my wife's phone saying they were going to remount with the nails still in them, top off my fluids and send me on my way. The video included said' "the tire light was on". It was not on when I got out of the car and turned it over to Tyson, had not been on when I drove to Wyler and had not been on the previous. day. I know when this video was shot, but I don't know exactly when I was out in the shop. Since the video said they were going to remount the tires and send me on my way that it was shot after I was out there. Again 'so what'! I will tell you so what, I saw dirty cars, an improperly prepped car on the showroom floor, a problem with an oil change and I haven't gotten to the topper.. This also relates to an oil change on another customers truck. The customer returned because he had an oil change the Friday before Labor Day weekend, and Saturday, Sunday, or Monday he notices a puddle of oil on his driveway. He returns to Wyler with the problem. The leak was at the drain plug. The service writer was telling this customer that drain plugs and threads in the oil pan are a wear item, like brakes. That is an absolute lie. The proper method is to inspect the drain plug threads, new seal and then install. Fill, run and check for leaks. Fix leaks then release. More

Love the nissan. Don't trust the sales staff including Jim the manager. Rude and unprofessional. I have bought 3 new cars from Wyler. Never had a problem until now. R Don't trust the sales staff including Jim the manager. Rude and unprofessional. I have bought 3 new cars from Wyler. Never had a problem until now. Run swiftly away. More

Went to kings first , purchased from Mazda eastgate . The sales rep Brendon was great , all around good purchasing experience The sales rep Brendon was great , all around good purchasing experience More

Cameron at Jeff Wyler Mazda was awesome! I switched to Jeff Wyler from Kings because Cameron's service was so good. I'll definitely be back. I switched to Jeff Wyler from Kings because Cameron's service was so good. I'll definitely be back. More

Again Mazda service always does a great job. Kyle was fast and very friendly. Kim always does a great job taking car of us. Kyle was fast and very friendly. Kim always does a great job taking car of us. More

I'm a disabled vet and went there to purchase a new car with cash. I was lied to twice by the sales manager then he tried to unload a car with more mileage and older than my trade in. They were very disres with cash. I was lied to twice by the sales manager then he tried to unload a car with more mileage and older than my trade in. They were very disrespectful and discriminated against my wife and I because I wasn't dressed up to there standards. They said something about my cursing and yes as I was leaving I said the same words they already said to me (my dash cam with audio backs me up). I will never buy from this lot or any Jeff Wyler location because if you don't finance your money is no good there. I'm not sure the names of the people I spoke with but the one that lied to us was the sales manager for Chevy there. More

DO NOT TRUST THE FINANCING DEPT! THEY ADDED WARRANTIES WITHOUT EVEN TELLING ME. I'VE CALLED AND EMAILED WITH NO RESPONSE THEY ADDED WARRANTIES WITHOUT EVEN TELLING ME. I'VE CALLED AND EMAILED WITH NO RESPONSE More

This dealership sold me a 2018 Nissan Murano in 2020 with only 23,000 miles on it. I was happy to be purchasing the nicest car o had ever purchased and made sure to pay the extra thousands of dollars for a f only 23,000 miles on it. I was happy to be purchasing the nicest car o had ever purchased and made sure to pay the extra thousands of dollars for a full warranty. Within a year and a half, the transmission went out, and the dealership tried to fight me on replacing it and said I only had a limited warranty! So, after several frustrating phone calls they finally decided to replace it. Not even 2 years later, the transmission goes out again. Jeff Wyler says that there is nothing that they will do about it and I am just screwed! I have lost my home, my job, and my dignity over this situation and Jeff Wyler could care less. They don't answer their phones or have their names on their voicemail. I have called the corporate office and they send me to Kristen's voicemail only for her to never respond. The only person who has responded to me has been the service manager Jake who just says there's nothing he can do for me. I even reached out to the salesman who sold me the car and who i thiught i could trust because he wirked with my father at another dealership, and he read my message and ignored it. Stay as far away from this dealership as possible!! More