Jeff Wyler Eastgate Auto Mall

Good Recovery I took my Dodge to Jeff Wyler for servicing. I left it over night, and someone hit my driver's side door, leaving a huge dent. Wyler fixed the dent at I took my Dodge to Jeff Wyler for servicing. I left it over night, and someone hit my driver's side door, leaving a huge dent. Wyler fixed the dent at no cost to me and even added LED racing lights as a way to apologize. They took a bad situation and made it a lot better. More

Some of the Best Treatment Ever Recieved at a Dealership I will first let you know that I am disabled, and can barely walk. I have now gone through 2 Nissan purchases with Aubrey and Eric, and I went back th I will first let you know that I am disabled, and can barely walk. I have now gone through 2 Nissan purchases with Aubrey and Eric, and I went back the second time because of how well they treated me - both in reference to the deals AND because they were mindful of my handicap and did their best to accommodate me. Aubrey and Eric were both very helpful in making sure I got what I was looking for, and making a fair deal. The first vehicle I purchased with them, I came in with my own financing, and the sales team worked hard with the financing officer (I can't remember his name, I think it was Victor, but I could be mistaken), and they got me a better financing package than I was able to get on my own! There were a few paperwork issues that had to be dealt with after the purchase, but they were courteous and professional in getting things done correctly in a timely manner. When I came back to Aubrey and Eric, they realized my physical situation, and we actually negotiated over the phone, and Aubrey gave me a call when the loan officer (Tim Donnellon) said the paperwork was ready to sign, so that all I needed to do was come in and do the paperwork without a great deal of waiting. However, once I got there, I was informed that Mr. Donnellon was now unable to do the deal without a higher payment than was agreed upon over the phone. I refused, and Aubrey and Eric had to work again on a deal that had already been negotiated to get the agreed upon pricing. Since the deal was changed, I was then told that we had to wait for the new paperwork to be printed out. 2 HOURS PASSED. Aubrey had been helping other customers, as it was a busy night, but he noticed that I was still there, registered his shock, then went to Eric to try to hurry things along for me. 15 MINUTES LATER, Tim Donnellon comes out and informs me that since -I- changed the deal, it was my fault I had to wait for him to re-print out about 15 forms. On top of that, Mr. Donnellon tries to sell me additional insurances, some of which come from the exact same company I already have insurance through! When I again decline, Mr. Donnellon became confrontational and nasty, but we finally finished the signing process. I will say that Mr. Donnellon did RUN to the cashier to make sure I got a physical receipt for my down-payment, since it was the end of the night by now, and the dealership was closing. I was expecting to have paperwork issues due to the hastiness of the signing process, but the contracted time for them to correct any paperwork came and went. Then, 5 days after their time had expired, Mr. Donnellon calls me 10 minutes before the dealership closes on a Friday night to inform me that there was a paperwork issue that -I- had to correct, and it was MY responsibility to do so. Needless to say, I had had enough. I complained ALL the way up the chain from Aubrey to Eric to Nissan Corporate. Outcome still pending. When all is said and done, if I had to get another vehicle TODAY, I would call Aubrey and Eric at Jeff Wyler Eastgate without a single bit of hesitation, and I would be confident that I am in good hands. However, I would let them know (and would recommend to any other potential customer) that under no circumstances would I even consider a deal involving Tim Donnellon. I spent so much time talking about the purchase interactions that I failed to mention Jeff Wyler Eastgate's Service Department. That was wrong of me, as they have continued to take GREAT care of both of my vehicles, and treat my wife and I with friendly, prompt service, often making time to fit us in when we are available. We fully intend on having all of our service done at Jeff Wyler Eastgate's Dealership. More

Recall repair I had to bring my Jeep Wrangler in for a recall and Chuck Reckers was very helpful in getting the parts needed for the repair on order. He called me w I had to bring my Jeep Wrangler in for a recall and Chuck Reckers was very helpful in getting the parts needed for the repair on order. He called me when the parts were in and had me set up an appointment. He then had the repairs done in a very timely manner. I was very pleased with my experience and with my repair. More

Very cutomer service friendly I have been going to this service location for over two years since I purchased my new car. They have always been very respectful and friendly and of I have been going to this service location for over two years since I purchased my new car. They have always been very respectful and friendly and offer great service. More

Great Work From the very beginning Josh was great. We communicated via text and by the time I got to the dealership with my wife he had everything ready. Josh wo From the very beginning Josh was great. We communicated via text and by the time I got to the dealership with my wife he had everything ready. Josh worked very hard to find the best truck that would fit my budget and still fit my needs. Mr. Shipman went above and beyond to make sure I got the best financing possible. I noticed several Finance people working on my deal and when it was all said and done I got great rate price. I would definitely recommend Josh an Dave to everyone.. Thanks again More

2014 Chevy Cruse LS When I called Jeff Wyler Chevrolet, I felt that I was showed immediate, professional customer service at the highest of customer service. Ketchel Str When I called Jeff Wyler Chevrolet, I felt that I was showed immediate, professional customer service at the highest of customer service. Ketchel Strauss was my car dealer and he made me feel at ease right away as a potential customer. This was the first time that I purchased/leased a vehicle on my own merit and Mr. Strauss took the time to explain to me how great it is when purchasing/leasing a vechile. My experience with Mr. Strauss was so thorough and complete when he was explaining about the cars that Jeff Wyler Chevrolet had to offer potential consumers, I felt like I had found the right place to purchase/lease a car. Mr. Strauss and I proceeded to go through the process of buying/leasing a car from Jeff Wyler Chevrolet (2014 Chevy Cruse LS) is the car I chose. When I left the parking lot, I felt like I was well taken care of as a consumer at Jeff Wyler Chevrolet. When I came home, I immediately called my friends and told them about the great experience I had with Ketchel Strauss over at the dealership and recommended him right away as I am now recommending Mr. Strauss, if you're thinking about getting a new car or vehicle, Ketchel Strauss is a superb customer service representative for Jeff Wyler Chevrolet. Sincerely, Onie Everett More

Regained trust After working initially with a different sales associate who is certainly not a very good car salesman, I had the pleasure of working with Duane Clayt After working initially with a different sales associate who is certainly not a very good car salesman, I had the pleasure of working with Duane Clayton. He was very personable yet professional. As I know I can be a stern customer he was more than willing to work with me and clearly understood the importance of positive, high-quality customer service. I would recommend my family and friends to meet with him. My only complaint is the price haggling that takes place during the car purchasing process. However, as this is a known part of purchasing a vehicle, Duane made it worth my time and effort. I LOVE my new Jeep Patriot! Thanks, Jeff Wyler and Duan Clayton, for the positive experience. More

Wonderful service!! My wife and I went to look for another car and found the perfect one! Shenazar Willis was very helpful. He answered our questions and got us a good de My wife and I went to look for another car and found the perfect one! Shenazar Willis was very helpful. He answered our questions and got us a good deal. Thanks very much and we will definitely be back. More

Great experience !!!! Me and my wife were looking for a certain kind of Jeep Wrangler Rubicon and Duane Clayton delivered !!!!!!!! Would definitely recommend anybody who's Me and my wife were looking for a certain kind of Jeep Wrangler Rubicon and Duane Clayton delivered !!!!!!!! Would definitely recommend anybody who's looking for a specific vehicle to go see Duane!!!!! More