Jeff Wyler Eastgate Auto Mall

first oil change Very pleasant experience. Drove up-- they wrote up the vehicle -- someone drove it to the back Rotated the tire changed the oil checked the rea Very pleasant experience. Drove up-- they wrote up the vehicle -- someone drove it to the back Rotated the tire changed the oil checked the rear shocks found rear shock bad ordered replacement-- Doug was very helpful-- answered all my questions Car was serviced and I was on my way Would highly recommend Jeff Wyler Mazda service department More

Lease We received a better deal than expected. They did a Great job. I would recommend them when purchasing a Chevy. I’m sure we will be back in 3 years. We received a better deal than expected. They did a Great job. I would recommend them when purchasing a Chevy. I’m sure we will be back in 3 years. More

Great experience and a great car This is the best dealership I have ever worked with! Kevin and Tracy showed tons of hospitality and patience. They went that extra mile to make sure I This is the best dealership I have ever worked with! Kevin and Tracy showed tons of hospitality and patience. They went that extra mile to make sure I got the kind of car I wanted, even found the color I liked! I received a fair deal on my trade, a rebate on my new Chevy Sonic, and the monthly payment I wanted. This is a great place to buy a car! More

The best Service ever I recently went to Jeff Wyler Eastgate to purchase a vehicle and the sales rep that I had was really nice and very professional and did his best wor I recently went to Jeff Wyler Eastgate to purchase a vehicle and the sales rep that I had was really nice and very professional and did his best worked really hard on getting me a vehicle that I wanted and it was successful and definitely will recommend them to anybody that needs a vehicle and wants good service thanks Jeff Wyler More

Keith was easy to work with,made me feel comfortable ! I have purchase a lot cars from your dealership,back when eggs were cheaper ! your employees have always been very professional & no high pressure in I have purchase a lot cars from your dealership,back when eggs were cheaper ! your employees have always been very professional & no high pressure in buying a car ! More

Took my Avalanche to the Eastgate Chevy Service Department I had a wonderful experience in the service department at Eastgate Chevrolet! My truck had been having some battery issues, with 5 previous attempts a I had a wonderful experience in the service department at Eastgate Chevrolet! My truck had been having some battery issues, with 5 previous attempts at repair. My truck was purchased elsewhere with an add-on warranty. Pirk Elliott had a challenging time working with the stubborn warranty company but ended up coming through with an effective repair! It took a little time, but I saw how hard he worked and his dedication to this fix was abundantly clear. This is the type of associate you would want as a lifelong employee, as his representation of his place of employment is nothing short of friendly, empathetic, and professional. I especially appreciate his demeanor as I have experienced much arrogance and disrespect when speaking with other mechanical service businesses. I trust Chevrolet service, and I am looking at my next car purchase to be off their lot! More

Terrific Service and Extremely Timely This is my second experience with the Jeff Wyler service team which was headed up again by Jason Moore. I am from out of town so any break down is a This is my second experience with the Jeff Wyler service team which was headed up again by Jason Moore. I am from out of town so any break down is a huge inconvenience. Both Service adventures went without excessive charges, were performed quickly and I was the customer. Jason provided me with a vehicle when he told me the issue was a recalled part on the vehicle on the second servicing. This kind of service has me wanting to explore the next step with this dealer. 2019 Ram's should be able to be ordered in the coming future, I'd like to provide them the opportunity to win my business. I will gladly take any vehicle I own to them when even close to Cincinnati. More

WORST SERVICE EVER. WORST DEALER. PERIOD. I bought a Kia Optima SXL from this dealership and had issues from month 1. I kept going back for recall issues in the beginning WORST DEALER. PERIOD. I bought a Kia Optima SXL from this dealership and had issues from month 1. I kept going back for recall issues in the beginning. Then the check engine light came on about 9 months after having it, which I then notified them of. They said it was just an oil change, which I scoffed at (since I had an oil change 2 months prior) since I told them I can tell it's an engine issue. But I gave them the benefit of the doubt. Then the engine bay started shaking at idle a few weeks later. They scheduled an appointment for me THREE weeks out WITHOUT giving me a loaner after asking (forcing me to drive on a faulty engine). They finally saw me and said my turbo had to be fixed (which was a known recall for this make and model but again, I tried explaining it was an engine issue). Again, assumed the issue was fixed. Then the engine bay started shaking when both parked and at idle. Again, they scheduled my appointment 2 weeks out WITHOUT giving me a loaner (again, forcing me to drive on a faulty engine). This time they said it was a spark plug, which is very hard to believe considering my engine light keeps coming back on and gets progressively worse after each visit. I call Kia Corporate at this point creating a claim as this is a dealership who does nothing to ACTUALLY fix the issue when a customer says its an actual engine problem. Then the car begins shaking while accelerating and their advice? ITS OKAY TO KEEP DRIVING as long as the check engine light remains solid- at this point I demand a loaner and they STILL refuse (yet can set an appointment another 2 weeks out). And guess what happened this past weekend? MY CAR BREAKS DOWN- literally. I lost acceleration while on the highway and then the engine light began flashing which I then immediately pulled over (I was lucky there weren't cars close to me or that would've been an accident). Now the car won't even turn over. I had to get it towed to another dealership and guess what they did? Called me first thing this morning and ASKED IF I WANTED A LOANER once I got it diagnosed. Long story short- I am sure they have decent cars there but their service is the WORST I've ever had. The girl who works servicing is awful as you can hear she could care less about your problems- she should not be in her position. Good luck getting ANY issues fixed since they have their heads shoved up their xxx. They define a stereotypical dealership- stay away. More

How Good Service Makes a Difference "I would like to acknowledge you and your business for your outstanding dedication to customer service....It is nice to know that Jeff Wyler Eastgate "I would like to acknowledge you and your business for your outstanding dedication to customer service....It is nice to know that Jeff Wyler Eastgate Auto Mall with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service....I will not hesitate to refer anyone for any automobile work. Once again, thank you and good job More

Ryan Mitchell at Jeff Wyler Kia!! Ryan Mitchell went above and beyond to help get me into a vehicle I really enjoy!! He is super sweet and has such a great personality!! I would recomm Ryan Mitchell went above and beyond to help get me into a vehicle I really enjoy!! He is super sweet and has such a great personality!! I would recommend everyone going to Jeff Wyler Kia for their next vehicle!! More