Jeff Wyler Eastgate Auto Mall

WORST SERVICE EVER. WORST DEALER. PERIOD. I bought a Kia Optima SXL from this dealership and had issues from month 1. I kept going back for recall issues in the beginning WORST DEALER. PERIOD. I bought a Kia Optima SXL from this dealership and had issues from month 1. I kept going back for recall issues in the beginning. Then the check engine light came on about 9 months after having it, which I then notified them of. They said it was just an oil change, which I scoffed at (since I had an oil change 2 months prior) since I told them I can tell it's an engine issue. But I gave them the benefit of the doubt. Then the engine bay started shaking at idle a few weeks later. They scheduled an appointment for me THREE weeks out WITHOUT giving me a loaner after asking (forcing me to drive on a faulty engine). They finally saw me and said my turbo had to be fixed (which was a known recall for this make and model but again, I tried explaining it was an engine issue). Again, assumed the issue was fixed. Then the engine bay started shaking when both parked and at idle. Again, they scheduled my appointment 2 weeks out WITHOUT giving me a loaner (again, forcing me to drive on a faulty engine). This time they said it was a spark plug, which is very hard to believe considering my engine light keeps coming back on and gets progressively worse after each visit. I call Kia Corporate at this point creating a claim as this is a dealership who does nothing to ACTUALLY fix the issue when a customer says its an actual engine problem. Then the car begins shaking while accelerating and their advice? ITS OKAY TO KEEP DRIVING as long as the check engine light remains solid- at this point I demand a loaner and they STILL refuse (yet can set an appointment another 2 weeks out). And guess what happened this past weekend? MY CAR BREAKS DOWN- literally. I lost acceleration while on the highway and then the engine light began flashing which I then immediately pulled over (I was lucky there weren't cars close to me or that would've been an accident). Now the car won't even turn over. I had to get it towed to another dealership and guess what they did? Called me first thing this morning and ASKED IF I WANTED A LOANER once I got it diagnosed. Long story short- I am sure they have decent cars there but their service is the WORST I've ever had. The girl who works servicing is awful as you can hear she could care less about your problems- she should not be in her position. Good luck getting ANY issues fixed since they have their heads shoved up their xxx. They define a stereotypical dealership- stay away. More

How Good Service Makes a Difference "I would like to acknowledge you and your business for your outstanding dedication to customer service....It is nice to know that Jeff Wyler Eastgate "I would like to acknowledge you and your business for your outstanding dedication to customer service....It is nice to know that Jeff Wyler Eastgate Auto Mall with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service....I will not hesitate to refer anyone for any automobile work. Once again, thank you and good job More

Ryan Mitchell at Jeff Wyler Kia!! Ryan Mitchell went above and beyond to help get me into a vehicle I really enjoy!! He is super sweet and has such a great personality!! I would recomm Ryan Mitchell went above and beyond to help get me into a vehicle I really enjoy!! He is super sweet and has such a great personality!! I would recommend everyone going to Jeff Wyler Kia for their next vehicle!! More

Top notch Customer Care!!!! Hands down the very best car purchasing experience I've had overall!! Made the experience quick and painless! I can honestly say I am now a life time Hands down the very best car purchasing experience I've had overall!! Made the experience quick and painless! I can honestly say I am now a life time customer of the Whler Automotive Family. More

Easy check up Had my first check up on the new car. Easy and efficient. Good result. Will be back as needed in the future to get your quality service. Had my first check up on the new car. Easy and efficient. Good result. Will be back as needed in the future to get your quality service. More

Terrible Customer Service I am not sure if Jeff Wyler Eastgate Nissan makes it a habit of providing terrible customer service but I can't imaging as a company this would be all I am not sure if Jeff Wyler Eastgate Nissan makes it a habit of providing terrible customer service but I can't imaging as a company this would be allowed. Two weeks ago I received a text message from a Matt stating he worked at Jeff Wyler Eastgate Nissan and he wanted to see how things were going with my Rogue I leased in June of 2016. I told Matt I was happy with my car to which he said that they were in need of used car inventory and were offering 120% trade in value. My response was that I was leasing through June of 2019 and asked if I would pay a penalty. Matt's response was that they have the Pull Ahead program so I would not have a penalty. I scheduled to come into the dealership and ended up moving my appointment up by two days since we were free. When I went into Jeff Wyler Eastgate Nissan on Sunday 2/18/18, I was greeted by a male sales associate named Fiez (not 100% sure on the spelling). I explained why I was there and what information I had been given by Matt. Fiez's response was "Who do you think is going to pay for your car?" I was very taken aback by his condescending response as I was going off of information given to me by a Jeff Wyler employee. Fiez preceded to state that Matt no longer worker there, had quit without notice the day before and he was not the kind of employee they want working there anyways, and the least pull ahead program was only for two months in the last 12 months of your lease. He claimed to have spoken to his supervisor two times while we were there to confirm the lease information, but the supervisor never came over and spoke with us. We walked because Fiez clearly had no concept of customer service and I was tired of listening to his condescending tone. About an hour later I received a call from Nathan asking how my experience with Jeff Wyler was to which I responded, not good. Nathan said it was noted that I never came in for my appointment, which was untrue and I recounted my experience. Nathan stated that he had spoken to sales supervisor John, who was very upset and would be calling me first thing the next morning. I did receive a call from John, who was definitely not upset and clearly had no clue as to what I had spoken with Nathan about. John stated that it was inappropriate for Fiez to discuss employee issues (100% agree) and that the lease pull ahead program was only 2 months. He never acknowledged Matt's misleading information or why Matt contacted me in the first place. John said that they could appraise my vehicle and possibly buy out my lease to get me a deal on a Murano. He said I would meet with Anthony and then John would speak with me as well. Shortly after I got off the phone with John, I received a text message from Matt stating that he was in today and we could come in that evening to work out a deal. I still have no idea who Matt is and if he actually works there or not. We went to Jeff Wyler Eastgate Nissan on 2/25/18 to meet with Anthony. We were there for three hours and Anthony was not able to get the deal done and John never spoke with me. Anthony stated that he would call me the next day by 4:30pm. I directly asked Anthony if I would be better off waiting until my lease was up in June 2019 to avoid the negative equity. His was response was no because the rebates would make up for it. On Monday the 26th, I never received a call from Anthony. I called the dealership at 5pm and was told Anthony was gone for the day. The dealership called him and he called me about ten minutes later. Anthony claimed to be in meetings all day but never really acknowledged not calling me back. Anthony stated that he had gone back and forth with Nissan but the payment was not where I wanted because of the negative equity. He stated that he had gotten the interest rate to 8% but had a few more calls out and just needed a few more days to work out the deal. During this conversation, Anthony stated that Nissan forgives 5 months of a lease (the third different statement regarding the lease pull ahead program I have heard). This morning, 2/27/18, I called John the sales supervisor who was supposed to meet with me on Sunday but never did, and he acted like we had never spoken before and had no memory of my situation. I mentioned that John never came over and spoke with me on Sunday to which he said that Anthony never told him I was there. I tried to explain my frustration with Anthony, lack of follow-up and inconsistencies in his statements, but John just kept talking over me and stated that there was no way my interest rate would be below 11% and he would recommended waiting but maybe they could make it work. At this point, I told him I would rather just wait until my lease is up and go to a different dealership that understands customer service and that I don't have to pursue to get my business. I have never had such a frustrating experience in my life. I reached out via email and was contacted by Drew H. the manager of Nissan sales and financing who did apologize and said he would personally help me. I responded to his email right away and have since never heard back from him. I also received a private message through this site that the Jeff Wyler Eastgate Nissan GM wanted to speak with me but have also never heard from him. Do not waster your time with this dealership there is way too much competition out there. My first experience in June of 2016 was ok but this time was an absolute mess. I only went in because I was contacted by a Nissan employee to whom I made very clear that I was in a lease until June of 2019. No one seemed to have any clue what was going on and quite frankly, if they got my business or not. Truly an awful experience. More

Very impressed by the experience I went to the dealer looking to browse and possibly test drive. After running numbers and taking a test drive I walked out happy! thank you Rob I went to the dealer looking to browse and possibly test drive. After running numbers and taking a test drive I walked out happy! thank you Rob More

Great experience I'm giving Steve Pieper's service and Wyler 5 stars because of the dedication, friendliness & fairness I received on my purchase. I will definitely be I'm giving Steve Pieper's service and Wyler 5 stars because of the dedication, friendliness & fairness I received on my purchase. I will definitely be back and ask for Steve! He actually listened to what I wanted and needed in my budget. Thanks! More

Incredible experience The experience was absolutely exceptional. Tracy was professional and went out of his way to help me get what I wanted. Casey worked his magic and got The experience was absolutely exceptional. Tracy was professional and went out of his way to help me get what I wanted. Casey worked his magic and got financing done and out the door. Overall a great experience. Recommend to anyone and everyone. More

Review retraction I was approved for my car a month ago. Gave $100 down. Now they are calling me saying the bank wants $1000 2 days before my first payment was due. I t I was approved for my car a month ago. Gave $100 down. Now they are calling me saying the bank wants $1000 2 days before my first payment was due. I told them wht i could do and all was told was we will see what we can do but the rep at the bank isnt in today so ull have to wait. At this point it makes no sense why i was approved and now not. Very happy at first and now very unpleased. There has been no help or communication with the dealership. More